Support

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We strive to make engaging with Entanet as easy as possible for channel partners. Each of our teams are focused on delivering a quality experience at every stage in your dealings with us and our systems.

Contact numbers

Technical Support
Email: support@enta.net
Phone: 0333 101 0600

Customer Support
Email: cs@enta.net
Phone: 0333 101 0600

Commercial support

Commercially we concentrate on assisting you on the specifics of your business with us. For example, when developing complex connectivity solutions, you can call on the expertise of our pre-sales consultants to help design, cost and implement a complete communications proposition; to assist your marketing activity our marketing team can provide white label collateral; while your account manager can guide you through the service options and opportunities available to you. Then there’s synergi, Entanet’s comprehensive partner interface through which you can manage your own and customers’ accounts, place orders and view reports easily and efficiently. synergi includes a number of useful tools and reports including who’s online/offline reports, fault diagnostics testing facilities, a variety of availability checkers, usage monitoring statistics, reports direct from BT Wholesale and much more. You can even interact with other Entanet partners via our secure partner forum and submit suggestions for improvements and new features direct to Entanet via the Idea Network.

Additionally, all partners and end users billed by Entanet are provided with access to the Entanet e-billing site via which they can view and download invoices and statements, manage their monthly usage and pay for services and top-ups securely.

Operational support

In operational and technical terms our customer service, systems and technical support teams are equally committed to delivering service quality. Provisioning specialists co-ordinate the implementation of your services and handle your enquiries; experienced systems engineers monitor and maintain our national next generation network continuously via our Network Operations Centre and undertake bespoke installations; and our UK based technical support experts provide 24/7 support for all of the services we provide. In addition, you can stay informed of planned and emergency network maintenance via http://noc.enta.net and also register for email notifications and subscribe to an RSS feed.

Testimonials

With the support I have received from Entanet my business has significantly grown. In just two years I have gone from having a handful of connections to over 500 and this would not have been possible without the ongoing commercial and technical support I receive from Entanet.
Justin Wild, Proprietor, Redbox Internet Services