Meet the author – Paul Heritage-Redpath

Posted on Aug 19 2014 | Make a comment

We thought it was about time you got to know a bit more about the authors of this blog, their areas of expertise and what makes them tick. After all, you’re spending your valuable time reading what they have to say and listening to their opinions! Therefore, we plan to periodically publish a ‘Meet the Author’ article to help you get to know each one a little better. We’ll kick it off with Paul Heritage-Redpath, Entanet’s Product Manager…

How long have you worked at Entanet Paul?

2 years 6 months – which doesn’t seem like 5 minutes…

What are your key responsibilities within the business and what are your areas of expertise?

As Product Manager at Entanet I am responsible for ensuring we deliver the right voice and data products to our partners to empower them to succeed. That breaks down into four main areas: providing market insight to the management team; defining and testing the feasibility of new products; managing their development and launch including pricing and then monitoring their success in-life and retiring products as necessary. Expertise – being the go-to person on the details of our portfolio means life is never dull, as things change all the time.

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IPv6 explained

Posted on Aug 11 2014 | Make a comment

OK, OK so you already know that IPv4 addresses have pretty much ran out now and that as ISPs we all need to ensure that we can support IPv6 addresses – we’ve been harping on about that for years and covered it several times on this blog!

But do you really know what IPv6 is and how it works? Do you know what benefits IPv6 brings to your customer? Do you know what went wrong with IPv4? and more importantly…what happened to IPv5?

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Improving ADR with ISPA

Posted on Aug 05 2014 | Make a comment

Along with many of our peers we have been dissatisfied with the current Alternate Dispute Resolution (ADR) scheme for a while now. Whilst we appreciate the importance of an ADR scheme, we believe the current process is unfairly biased against the ISP who has to foot the bill regardless of the outcome, provides little to no feedback on rulings and is too easily abused by consumers. That’s why we were delighted to hear ISPA are working alongside Government and OFCOM to improve the current system, and we were even more delighted when ISPA offered to discuss their improvement plans with us in a guest blog. Andrew Kernahan, Public Affairs Manager at ISPA explains…

ISPA Andrew Kernahan Improving ADR with ISPA

Andrew Kernahan, Public Affairs Manager, ISPA

The Communications Act made belonging to an Alternate Dispute Resolution (ADR) scheme a legal requirement for all telecommunications providers for consumer customers and businesses of less than 10 employees. There are two Ofcom-approved providers, CISAS and Ombudsman Services, with ISPA members entitled to free CISAS membership as part of ISPA membership. ISPA also takes complaints from members’ customers as a way of managing a customer complaint before going to ADR, and we think this has saved members a lot of time and money over the years.

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Is our ‘right to be forgotten’ the first step towards censorship?

Posted on Jul 30 2014 | Make a comment

Following an ECJ ruling back in May, as EU citizens we now have a ‘right to be forgotten’ which means we have the right to request the removal of links to any irrelevant, outdated, excessive or inaccurate information about us from search engines and other non-media websites.

This obviously has huge implications for the search engine giants. Google, who recently discussed their response to this ruling with EU regulators, has reportedly received 91,000 requests covering a total of 328,000 links and has already approved more than 50% of the removals.

The ruling has caused a huge amount of controversy. Not only are people debating the impact of ‘censoring’ the Internet (which we will come back to shortly) but the EU is reportedly unhappy with the fact that Google currently notifies the owners of the affected websites when a link is removed. In a small number of cases this has actually awoken the original reporters who then revisited the story, which quite clearly completely defeats the point of the ruling.

So, if you have something you want taken down, do you take the chance of reporting the links and potentially having the story shared all over the news again or do you ignore it and hope no one notices?

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The emergency data bill – trampling on the rights of citizens

Posted on Jul 11 2014 | Make a comment

The government has secured the backing of all three main parties to rush through an emergency data bill named the Data Retention and Investigation Powers Bill (DRIP) before Parliament recedes for the summer to ensure police and security services can continue to access records on phone calls, text messages and Internet usage from ISPs.

The new bill follows the European Court of Justice ruling that the EU’s Data Retention Directive (DRD) was invalid because it failed to put adequate safeguards in place. Despite the government knowing this since April, it has only now been deemed an ‘emergency’ to take the steps it says it needs to.

Prime Minister, David Cameron said: “I am simply not prepared to be a prime minister who has to address the people after a terrorist incident and explain that I could have done more to prevent it.”

“This is about restoring two vital measures ensuring that our law enforcement and intelligence agencies maintain the right tools to keep us all safe”

Really? Does Mr Cameron truly think that by saying “terrorist” and “paedophiles” that the public are going to buy into the legislation when the ECJ deemed the EU’s DRD invalid?

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