Posts Tagged ‘Reselling’

Is it the end of the line for leased lines?

Posted on Mar 08 2011 by Stephen Barclay | No Comments
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Categories : 21CN, Business, Reselling

As the availability of ever faster broadband continues to increase thanks to technology advancement, we ask whether it signals the end of the line for leased line connectivity.

Stephen Barclay, Head of Sales

Stephen Barclay, Head of Sales

First it was ADSL2+ that brought us speeds of up to 24Mbps; then FTTC (Fibre to the Cabinet) was introduced to deliver up to 40Mbps; and now there are trials of FTTP (Fibre to the Premises) offering speeds of up to 100Mbps. Add extra service features such as Annex M on ADSL2+ for increased upload speed and Elevated Best Efforts (EBE) guaranteeing throughput over the BT network at the busiest times and you can see why it’s a relevant question.

For a business customer the latest broadband technologies available appear to have a lot to offer. For example, higher speed connections with an appropriate bandwidth allowance delivered over a provider’s network that has ample capacity can be good for businesses wanting to use them for VoIP, linking remote workers or accessing centrally hosted applications. As long as the service provider’s network is properly managed to minimise factors like latency, these customers can indeed use business focused broadband connections. We readily promote broadband for day-to-day business communication and have a lot of reseller partners with happy customers.

However, there are commercial and operational factors that can mean broadband doesn’t meet the mark. These generally depend on what business customers are trying to achieve, how critical the connections they’re using are to them and how important it is to ensure service continuity is guaranteed.

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Poll: What would you use the new annex M service for?

Posted on Aug 10 2010 by Gemma Dickinson | No Comments
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Categories : 21CN, BT, Polls, Reselling

We recently launched our new Annex M service which provides users with an increased upload speed by trading some of their download speed. So far we have seen a high level of interest and we would like to know what you plan to use the new service for. Therefore we have added a new poll asking for your feedback.

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Annex M –What’s it all about?

Posted on Jul 22 2010 by Neil Watson | No Comments
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Categories : 21CN, BT, Reselling

Early next month BT Wholesale is rolling out the latest of its next generation services – Annex M. It will be available on all ADSL2+ broadband connections and Entanet partners will be able to order the new feature from mid August. Therefore we thought it was about time we discussed the three important questions:  What is Annex M, what benefits does it provide to end users and how can our reseller partners make money from it?

Neil Watson, Head of Service Operations

Neil Watson, Head of Service Operations

So, what is it and what does it do?

Annex M is a new feature that is only available on ADSL2+ connections. It enables the broadband user to increase the upload speed of their connection by trading some of their download speed. It also guarantees an upstream throughput of 85% of the upstream sync rate between the hours of 8am and 5pm Monday to Friday, excluding UK public and bank holidays.

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Ofcom flexes its muscles on mis-selling but is it tough enough?

Posted on Oct 20 2009 by Neil Watson | No Comments

The issue of mis-selling in the telecoms industry has been around for several years and for several years regulator Ofcom has been trying to tackle it. Despite regulations for fixed line telecoms providers and a Code of Practice for sales and marketing activities mis-selling remains a serious problem in the UK. Ofcom’s statistics show one in forty UK households fall victim to mis-selling every year with an estimated cost to consumers of £40million in 2008.

Neil Watson, Technical Support Manager

Neil Watson, Technical Support Manager

Now Ofcom has decided it’s time to get tough. Following an original consultation in March, last month Ofcom announced a two staged set of proposals to tackle the issue:

Stage One Proposals

  • Clarification and simplification of regulations and, particularly, moving away from a Code of Practice approach to absolute prohibitions within General Conditions (GCs);
  • Extending Cancel Other rules to all providers [and withdrawing BT’s Cancel Other Direction]; and
  • Clarifying record keeping obligations.
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Is residential broadband recession proof?

Posted on Sep 08 2009 by Neil Watson | 1 Comment

It might come as a surprise to learn that Ofcom, in some of its latest research, reports that residential customers now view broadband as an essential utility for communication. Previously it was thought only business customers had come to rely on it significantly.

Neil Watson, Technical Support Manager

Neil Watson, Technical Support Manager

Equally unsurprisingly, the report shows that during the recession we are spending more time at home browsing the Web and that this pastime has become more important than other forms of social enjoyment. When asked which activity they would rather cut back on, 47% of respondents said dining out and 41% said holidays compared to just 10% willing to cut back on their broadband service. While these findings may not raise eyebrows, they do reiterate the fact that residential users are now viewing their broadband service as more of an essential utility than an expendable luxury. Therefore we pose the question, is broadband recession proof?

Despite the findings that only 10% would sacrifice their broadband connection, the report highlighted that the same respondents are however keen to control how much they spend. In the last year the average household spend on Internet services fell by 66p a month and there is now a growing trend towards the adoption of bundled services. Again hardly earth shattering results, after all we are in a recession and we are all looking for ways to save money!

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