Who we are
We’ve taken confident strides to become a new breed of wholesaler to the channel. Now part of CityFibre, we're excited to be a provider giving access to our own full-fibre infrastructure in the ground.
We're bringing CityFibre's full-fibre footprint 'on-net' to give our partners the distinctive opportunity to deliver truly differentiated choice of connectivity to customers using the UK's largest alternative provider of fibre. We're on a mission to accelerate Britain's full-fibre future and we're putting the power in partners' hands to influence the continued rollout of our network. Meanwhile, we continue to provide services that we're already known for from all the major carriers.
When it comes to providing data and voice connectivity services throughout the UK (and sometimes abroad), we’re passionate about delivering straight-forward and positive experiences to our channel partners. We’ve established a reputation for quality and inspire confidence through the excellence of every aspect of our operations; ultimately we aim for you to be 100% satisfied 100% of the time.
What we do
While we sell connectivity, it’s the way that we sell to and support you that’s important to understand. In short, we proactively serve through partnership - making the most of our expertise, our strong influence with carrier relationships and our technically excellent connectivity services to help you serve your customers profitably. We’ll treat you as a unique partner and work hard to make voice and data services easy and stress-free, whether you’re placing and managing new orders, implementing circuits or billing existing connections.
You - our partners - are at the heart of our business. Everything we do has you in mind and every one of our people is responsible for keeping you satisfied. We will be professional and proactive in all of our interactions with you, but we’ll maintain a personal approach as befits a relationship based on partnership. This means that we’ll listen to your needs and satisfy your requirements to the best of our ability to ensure that we build a mutually beneficial relationship.
Not only that, we have everything that you’d expect of a company of our calibre
Our own national MPLS network and revolutionary full-fibre infrastructure
Over 900 peering relationships across Europe
A drive to embrace new technology (but only where it’s useful)
A team of connectivity experts who are here to provide whatever help they can
A raft of awards that say how great we are at what we do
A reputation across the industry for being committed to the growth and development of the channel.
Some key facts
the number of talented stars we have (or thereabouts)
UK towns and cities that make our network footprint
years since we were born
Made for charity in 2018
business models that partners can choose from
the average number of seconds it takes for us to answer the phone
Our Company Values
Our partners are at the heart of our business - cue Bryan Adams - everything we do, we do it for you. In all seriousness, we exist to help our partners achieve their goals.
We mean what we say and we say what we mean. We earn your confidence by being honest, open, reliable and responsible for our actions.
Nobody strives to be average. Our reputation for greatness has been built by delivering on our promises.
We’re well co-ordinated so that we can move quickly. One size doesn’t necessarily fit all, so we’re flexible in our approach and will work with you as an individual, because just what you are.
Quality is our middle name. We’re so committed to delivering a superior standard of service based on continuous improvement that we maintain a quality management framework which meets the British Standard ISO 9001:2015.
Your data is safe in our hands. The technical and organisational measures we've put in place to safeguard our partners' data have been recognised with certification to ISO 27001:2013 Information Security Standard.
We understand how important network and data security are to our customers; that's why we've been independently certified against the government-backed Cyber Essentials scheme, an external validation of our commitment to cyber security.