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Who we are

We’ve taken confident strides to become a new breed of wholesaler to the channel. Now part of CityFibre, we're excited to be a provider giving access to our own full-fibre infrastructure in the ground.

We're bringing CityFibre's full-fibre footprint 'on-net' to give our partners the distinctive opportunity to deliver truly differentiated choice of connectivity to customers using the UK's largest alternative provider of fibre. We're on a mission to accelerate Britain's full-fibre future and we're putting the power in partners' hands to influence the continued rollout of our network. Meanwhile, we continue to provide services that we're already known for from all the major carriers.

When it comes to providing data and voice connectivity services throughout the UK (and sometimes abroad), we’re passionate about delivering straight-forward and positive experiences to our channel partners. We’ve established a reputation for quality and inspire confidence through the excellence of every aspect of our operations; ultimately we aim for you to be 100% satisfied 100% of the time.

What we do

While we sell connectivity, it’s the way that we sell to and support you that’s important to understand. In short, we proactively serve through partnership - making the most of our expertise, our strong influence with carrier relationships and our technically excellent connectivity services to help you serve your customers profitably. We’ll treat you as a unique partner and work hard to make voice and data services easy and stress-free, whether you’re placing and managing new orders, implementing circuits or billing existing connections.

You - our partners - are at the heart of our business. Everything we do has you in mind and every one of our people is responsible for keeping you satisfied. We will be professional and proactive in all of our interactions with you, but we’ll maintain a personal approach as befits a relationship based on partnership. This means that we’ll listen to your needs and satisfy your requirements to the best of our ability to ensure that we build a mutually beneficial relationship.

Not only that, we have everything that you’d expect of a company of our calibre

Our own national MPLS network and revolutionary full-fibre infrastructure

Over 900 peering relationships across Europe

A drive to embrace new technology (but only where it’s useful)

A team of connectivity experts who are here to provide whatever help they can

A raft of awards that say how great we are at what we do

A reputation across the industry for being committed to the growth and development of the channel.

Some key facts


the number of talented stars we have (or thereabouts)


UK towns and cities that make our network footprint


years since we were born


Made for charity in 2018


business models that partners can choose from


the average number of seconds it takes for us to answer the phone

Who we are

Elsa Chen

Entanet Chief Executive Officer & CityFibre Chief Customer Officer

Entanet’s number one fan is a firm believer in the power of positivity,​ so she surrounds herself with people full of it. She’s a self-confessed drinking lightweight who can eat for the country, loves the beauty of languages and wishes she could be fluent in more of them including 'geek' and 'martian'.

Rob Baynes

Chief Operating Officer

Rob is responsible for the day-to-day operations of the company. In work he likes metaphors, enthusiasm and helping people develop to excel at what they do. He also likes going to the cinema, cooking and travelling, but his dream life would be to spend his time scuba diving anywhere warm!

René Vergo

Finance Director

René oversees our first class Finance Team, keeping a tight ship and weighing up investment opportunities. Outside of the office René enjoys going on little fun adventures with his family and training for his next marathon.

Steve Lalonde

Chief Technical Officer

The original Entanetter, Steve's been with us since the very start. In the office he speaks 'geek' and oversees the strategic direction of our network capability. Outside, he can be found on the business end of a camera or at the tiller of his narrowboat.

Neil Watson

Head of Technical Operations

Neil’s been with Entanet since 2006 and runs our technical service desks. A real foodie, Neil spends his free time testing out new recipes and hunting out the latest craft beers. If he could discover the secret to anything, it’d be teleportation to make his commute easier!

Darren Farnden

Head of Marketing

With a decade at Entanet under his belt, Darren is one of our longest serving team members. At work he’s responsible for our award winning marketing, while socially Britain’s countryside fuels his passion for motorbikes. He’d like to have met Einstein and believes great friends are the key to a happy life.

Paul Heritage-Redpath

Head of Products

Since February 2012 Paul has been managing the full lifecycle of Entanet’s products, from monitoring the performance of our existing offering to developing new services and retiring old ones. He has a cat called Phoebe, is a self-proclaimed movie-buff and loves long walks in the countryside with his partner.

Mike Bywater

Head of Software Development & IT

Mike oversees our growing development teams, making sure that projects deliver against Entanet's business goals and improve service experience for our partners. Outside the office Mike can be found grappling with Brazilian Jiujitsu, spending time with his family or keeping himself up-to-date with cutting edge development practices and standards.

Andy Wilson

Head of Wholesale

During the working week Andy oversees the Entanet sales team, energising our channel partners to join CityFibre’s full fibre mission. Outside of work, you’ll find him doing anything dangerous, which usually involves throwing himself down a mountain on either a snowboard or mountain bike.

Judith Felton

Head of Service

At work, Jude heads up Entanet’s customer service team and service specialists. Outside work, as a mother of two girls, Jude’s time is spent being a taxi service and cheering her daughters on at their various activities. When she eventually gets some free time, she’s a great advocate of Wellbeing and Self-Learning.

Our Company Values

Customer Centric

Our partners are at the heart of our business - cue Bryan Adams - everything we do, we do it for you. In all seriousness, we exist to help our partners achieve their goals.


We mean what we say and we say what we mean. We earn your confidence by being honest, open, reliable and responsible for our actions.


Nobody strives to be average. Our reputation for greatness has been built by delivering on our promises.


We’re well co-ordinated so that we can move quickly. One size doesn’t necessarily fit all, so we’re flexible in our approach and will work with you as an individual, because just what you are.

Our Certifications

Quality is our middle name. We’re so committed to delivering a superior standard of service based on continuous improvement that we maintain a quality management framework which meets the British Standard ISO 9001:2015.

Your data is safe in our hands. The technical and organisational measures we've put in place to safeguard our partners' data have been recognised with certification to ISO 27001:2013 Information Security Standard.

We understand how important network and data security are to our customers; that's why we've been independently certified against the government-backed Cyber Essentials scheme, an external validation of our commitment to cyber security.

ISO 9001


Investors in People - Silver - 2021
Cyber Essentials

Our Awards

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