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The sky’s the limit

If you want to be appreciated for your hard work, have your talent embraced, creativity encouraged and be inspired every day then we’re the right choice for you. We’re one of those companies that means it when we say our people are our greatest asset, so our whole approach is geared to helping you achieve your full potential and reach the career highs that you’re aiming for. In fact, the only thing that can hold you back is yourself.

A business with all the corporate seriousness, minus the bureaucracy

We don’t believe in hierarchy as a status marker, for us it simply defines responsibilities and accountability. We think open-door policies are too restrictive too, so we have a ‘no-door’ approach instead. To foster the feeling that we’re all equal as work colleagues, promote open communication and appreciate what each of us does every day, all of our people share the same office space - including our senior management team.

Work hard, play hard

Whether it’s a simple night out at a local pub or black-tie do’s in posh London hotels, we take every opportunity we can to know our people better.

We care to make a difference - in and outside of our business

As well as being dedicated to our employees, we’re also committed to making a positive difference in our local community. Every year we support a range of local and national causes, this year we're proudly supporting Midlands Air Ambulance and Meningitis Now and have raised money through sporting, social and dress-down events. Our commitment in this regard forms part of our approach to Corporate Social Responsibility.

See what our staff have to say

Paul North

Paul North, Sales Manager

I joined Entanet in 2006 as a Technical Support Agent and have had nothing but support to develop my career. Working here is proof that you don’t need to be in the Big City to be successful. You’re challenged to reach your full potential and encouraged to experience other roles within the company if there’s an area that’s a better fit for your career.

Wayne Hawtin

Wayne Hawtin, Systems and Process Analyst

The thing I like most about Entanet is that the company is forward thinking and encourages us to embrace new technology. Not only does that keep the company at the forefront of the comms industry, but it’s also great from a professional development point of view!

Zoe Wood

Zoe Wood, Credit Controller

I’ve been working at Entanet since October 1995 and I wouldn’t still be here if I didn’t love my job! Every day brings its own challenges so I’m continually learning new skills, but the best bit for me is knowing that I personally make a difference to the customers that I work with.

Sian Russon

Sian Russon, Customer Service Team Leader

Entanet is like a family away from home. It’s great to be part of a company that you can see growing and where your efforts visibly shape the way the business develops. There’s always something new to learn and that makes progression a possibility - you’re never bored here that’s for sure!

Shannon Thomas

Shannon Thomas, HR Administrator

The culture and the company’s ability to understand people is what makes Entanet one of the best places to work in the West Midlands. The company supports and rewards hard work and talent - you’re always encouraged to reach for the stars!

Conor Murphy

Conor Murphy, Pre-Sales Technical Consultant

Entanet provides a relaxed office environment and the opportunity to work with a great team, but it's easily the opportunities to learn new skills and grow within the company that makes this such a great place to work. I was promoted after only seven months as a first line technical support agent - it’s encouraging to know that the management here recognise and reward hard work.

Our people

Oh, and of course, here are some perks

Flexible working

Our flexi-time system means that you can accommodate your ad-hoc appointments around core working hours, whether it's to visit the dentist, the garage or something more exciting.

Subsidised healthcare

Our subsidised health cash plan, provided in conjunction with Westfield Health, means you can access private healthcare - including dentistry, physiotherapy and medical consultants - for free.

Your share in our success

When we do well you’ll do well with your share of the company’s annual bonus scheme.

Pension scheme

We’re committed to your financial future wellbeing and will contribute to the company pension scheme provided by “The People’s Pension”.

Free connectivity

We’ll provide you with free broadband and VoIP at home so that you can experience for yourself what we do best.

And the rest...

You’ll also benefit from discounted gym membership, special occasion pizza Friday’s, charity fundraising events, annual employee awards, cashback and discounts on high street retail outlets and a merry good time at our Christmas party.

Current opportunities

If any of our opportunities strike a chord, click ‘apply’ to send us your full up-to-date CV, along with a covering letter.

The closing date for all vacancies is February 28th 2019

Technical Service Analyst

Working in the Entanet Technical Service Team this role provides support to our partners via telephone and email for all solutions and services provided to partners, offering advice and guidance whilst logging all issues on the internal company systems.

Responsibilities include but not limited to, undertaking basic data centre management duties such as remote assistance, scheduling customer visits and maintenance for customer equipment, seeing incidents to resolution by working with suppliers and contracted engineers.

Collaboration with internal support and systems teams to achieve efficient fault resolution. Keep up to date with the company’s service and product offering and suggesting improvements to working practices.

The ideal candidate will have a broad knowledge of the telecoms sector and networking principles. Experience of dealing with internet services such as DSL, leased lines, domain hosting, email and VoIP. Knowledge of Cisco routers & switches and firewall experience would be an advantage. You must have good telephone and written skills, be able to work under pressure from customers and suppliers and be able to drive complex issues through to resolution.

Software Developer

A vacancy has arisen for a Software Developer to complement the existing busy development team. You will be a key proponent within projects involving the Software Development Department and collaborate with the entire project team to ensure that projects are delivered successfully, within the Agile Framework, translating business requirements into solutions for internal and external customers.

You will be responsible for driving continuous improvement within the department by streamlining existing processes and bringing in new ideas. You will also be required to provide information to the Technical Direction team in order to assist and support the delivery and maintenance of platform investments.

The successful candidate will have an understanding and experience of Object Oriented Design and Programming in an enterprise environment, extensive web development coding experience in PHP with frameworks such as Laravel, strong web UI-coding experience in HTML, CSS, Javascript + popular libraries and frameworks. Experience with web security and authentication and the ability to build sustainable API’s to allow integration between multiple systems both internal and external is also a requirement of the role. Candidates must also have knowledge of continuous integration and testing aspects and understanding of system life cycles and system integration.

Given the nature of the role the successful candidate will need to be a strong communicator, to be a team player with demonstrable drive, to have the aptitude to learn and the ability to manage a demanding workload. Experience in leading or assisting in Agile project delivery, knowledge of the telecommunications industry and user knowledge of JIRA and Confluence are an advantage but not essential.

Sales Executive

Reporting to the Sales Manager you will be engaging with Channel partners to identify, cultivate and win new business as well as working to retain business with existing partners.

This role will involve pro-active selling of Entanet’s products and services that fall within the Sales Executive portfolio to achieve minimum sales targets as defined in the relevant incentive scheme for the role.

You will need to generate quotations and maintain accurate records on the Company CRM system then process orders within credit control and Company guidelines.

In addition, you will need to assist with resolution of Customer complaints, implement and keep abreast of new procedures and look for improvements in business processes.

The successful candidate will have good written and verbal skills and ideally have previous sales experience and knowledge of the Telecoms Channel Industry. They will need to be organised, confident, good team player and a self starter

National Account Manager

Reporting to the Internal Sales Manager you will manage a selection of key national partner accounts, setting performance objectives, agreeing commercial propositions and achieving agreed sales targets.

In this role you will Establish and grow a portfolio of national accounts. Manage the sales pipeline for your accounts from initial request through to final decision utilising all required support in a timely and efficient manner to meet customer expectation. You will create and maintain an account development plan for each of your accounts. Ensure Salesforce is kept up to date with accurate information, provide status updates, agree and achieve personal targets. Engage and collaborate effectively with other departments. Keep up to date with products and maintain awareness of industry developments.

The successful candidate will have excellent written and verbal skills, experience in Account Development and Consultative Selling and ideally have previous sales experience and knowledge of the Telecoms Channel Industry. They will also need to be organised, confident and a self-starter.

NOC Engineer 24/7

Working as part of the Entanet Network Operations Centre (NOC) and reporting to the NOC Manager you will be required to install, maintain and troubleshoot Entanet Customer and Core Network equipment such as routers, switches, circuits, server and hosting systems, both physical and virtual, and other related technologies. You will also participate in a 24/7 shift pattern which alternates between day shifts and night shifts on a 4 on 4 off pattern.

In this role you will be responsible for establishing the networking environment by carrying out system configuration and system installation while following and enforcing system standards. Participate in the design and implementation of new solutions and improving resilience of the current environment. Maximising network performance by monitoring and troubleshooting any problems, schedule any upgrades that are required and collaborate with other network specialists in VoIP, server and firewall technologies. Ensure all information needed for installation, maintenance and faults are all logged correctly and in a timely fashion onto the ticketing system. Ensure that all installations, maintenance and fault finding activities comply with good Health and Safety practices.

Provide excellent customer service to customers and ensure all documentation required to manage installations is completed accurately, clearly and in good time.

You must have a GCSE in English and Maths and at least 2 years’ experience of Cisco IOS routing and switching, IP routing protocols and server administration, particularly on UNIX / FreeBSD systems. You will require a high level of attention to detail and be able to work accurately under pressure.

NOC Team Leader

Working as part of the Entanet Network Operations Centre (NOC) and reporting to the NOC Manager you will be required to lead and manage the NOC Operations team, be responsible for 24/7 monitoring and troubleshooting core network and customer services delivered by the national network.

In this role you will be responsible for managing the ticket workload by allocation within the team in an efficient and timely manner based on their skills and experience. Maximising network performance and availability by monitoring and troubleshooting any problems, schedule any upgrades that are required and collaborate with other network specialists. Ensure impacted network service is restored within the SLA, jeopardy managing workload based in priority and using technical and hierarchical escalations as appropriate. Ensure all NOC Operations activities are accurately recorded with complete information. Manage the 24/7 shift rota to ensure that Operations cover is maintained 24/7, 365 days per year. Coach and mentor team members, remote support the field engineers and conduct regular staff progress reviews and appraisals. You will also be required to manage the team skills matrix and individual development plans.

You must have a GCSE in English and Maths and at least 2 years’ experience of Cisco IOS routing and switching, IP routing protocols and server administration, particularly on UNIX / FreeBSD systems. You will require a high level of attention to detail and be able to work accurately under pressure.