The sky’s the limit
If you want to be appreciated for your hard work, have your talent embraced, creativity encouraged and be inspired every day then we’re the right choice for you. We’re one of those companies that means it when we say our people are our greatest asset, so our whole approach is geared to helping you achieve your full potential and reach the career highs that you’re aiming for. In fact, the only thing that can hold you back is yourself.
A business with all the corporate seriousness, minus the bureaucracy
We don’t believe in hierarchy as a status marker, for us it simply defines responsibilities and accountability. We think open-door policies are too restrictive too, so we have a ‘no-door’ approach instead. To foster the feeling that we’re all equal as work colleagues, promote open communication and appreciate what each of us does every day, all of our people share the same office space - including our senior management team.
Work hard, play hard
Whether it’s a simple night out at a local pub or black-tie do’s in posh London hotels, we take every opportunity we can to know our people better.
We care to make a difference - in and outside of our business
As well as being dedicated to our employees, we’re also committed to making a positive difference in our local community. Every year we support a range of local and national causes, this year we're proudly supporting Midlands Air Ambulance and Meningitis Now and have raised money through sporting, social and dress-down events. Our commitment in this regard forms part of our approach to Corporate Social Responsibility.
See what our staff have to say
Paul North, Sales Manager
I joined Entanet in 2006 as a Technical Support Agent and have had nothing but support to develop my career. Working here is proof that you don’t need to be in the Big City to be successful. You’re challenged to reach your full potential and encouraged to experience other roles within the company if there’s an area that’s a better fit for your career.
Wayne Hawtin, Systems and Process Analyst
The thing I like most about Entanet is that the company is forward thinking and encourages us to embrace new technology. Not only does that keep the company at the forefront of the comms industry, but it’s also great from a professional development point of view!
Zoe Wood, Credit Controller
I’ve been working at Entanet since October 1995 and I wouldn’t still be here if I didn’t love my job! Every day brings its own challenges so I’m continually learning new skills, but the best bit for me is knowing that I personally make a difference to the customers that I work with.
Sian Russon, Customer Service Team Leader
Entanet is like a family away from home. It’s great to be part of a company that you can see growing and where your efforts visibly shape the way the business develops. There’s always something new to learn and that makes progression a possibility - you’re never bored here that’s for sure!
Shannon Thomas, HR Administrator
The culture and the company’s ability to understand people is what makes Entanet one of the best places to work in the West Midlands. The company supports and rewards hard work and talent - you’re always encouraged to reach for the stars!
Conor Murphy, Pre-Sales Technical Consultant
Entanet provides a relaxed office environment and the opportunity to work with a great team, but it's easily the opportunities to learn new skills and grow within the company that makes this such a great place to work. I was promoted after only seven months as a first line technical support agent - it’s encouraging to know that the management here recognise and reward hard work.
Oh, and of course, here are some perks
Our flexi-time system means that you can accommodate your ad-hoc appointments around core working hours, whether it's to visit the dentist, the garage or something more exciting.
Our subsidised health cash plan, provided in conjunction with Westfield Health, means you can access private healthcare - including dentistry, physiotherapy and medical consultants - for free.
Your share in our success
When we do well you’ll do well with your share of the company’s annual bonus scheme.
We’re committed to your financial future wellbeing and will contribute to the company pension scheme provided by “The People’s Pension”.
We’ll provide you with free broadband and VoIP at home so that you can experience for yourself what we do best.
And the rest...
You’ll also benefit from discounted gym membership, special occasion pizza Friday’s, charity fundraising events, annual employee awards, cashback and discounts on high street retail outlets and a merry good time at our Christmas party.
If any of our opportunities strike a chord, click ‘apply’ to send us your full up-to-date CV, along with a covering letter.
The closing date for all vacancies is October 31st 2019
Business Analyst/Product Owner
The Business Analyst is the guardian of products involving the Software Development department. The Business Analyst collaborates with the entire development team to ensure that products are delivered successfully, within the Agile framework.
Development Operations - Engineer
To create and build servers in an automated way which includes monitoring. User management and version control as part of the Project Teams.
Junior Software Developer
The Junior Software Developer is a valuable proponent within projects involving the Software Development department. The Junior Software Developer collaborates with the entire project team to ensure that projects are delivered successfully, within the Agile framework, translating business requirements into solutions for internal and external customers.
A lead developer is a key member of the development team responsible for leading a team of developers to deliver new features accurately and efficiently as well as improving legacy systems and processes. Working within an agile framework, a clear drive for delivery is required as well as strong organisation and problem solving skills. Attending the weekly technical direction meeting requires someone that keeps up with the latest technology trends and creates new tools and processes to improve overall team performance.
National Account Manager
Manage a selection of key national partner accounts, setting performance objectives, agreeing commercial propositions and achieving agreed sales targets.
To install, maintain, monitor and troubleshoot Entanet customer and core network equipment such as routers, circuits, firewalls, servers etc
Senior Technical Service Analyst
Duties for the Senior Technical Service Analyst role will include; acting as telephone and email support for all solutions services, undertaking basic data centre management duties, communicating with third parties including fault logging, providing second line VoIP support to the first line team and collaborating with other Support and Systems teams to achieve fault resolution.
Service Management Lead
The Service Management Lead will act as the primary Service Manager and will lead the current team of existing SMs. The SML will ensure that the team are successfully managing and delivering against client requirements as well as being an advocate of Customer Experience and satisfaction through the CityFibre group. The SML will not only work with the team to solve customer requests but will proactively offer ideas and insights to improve the customer's issues and challenges.
The Software Developer is a key proponent within projects involving the Software Development department. The Software Developer collaborates with the entire project team to ensure that projects are delivered successfully, within the Agile framework, translating business requirements into solutions for internal and external customers. He or she drives continuous improvement within the department by streamlining existing processes and bringing new ideas. He or she also provides information to the Technical Direction team in order to assist and support the delivery and maintenance of platform investments.
Software Development - Quality Assurance Manager
The Software Development QA Manager will research and implement software testing best practices, work alongside product owners to define scenarios that prove user stories and ensure all software is unit, integration and validation tested. While reporting software issues to Project Managers, the QA Manager will also ensure all code is tested for quality, vulnerabilities and adherence to standards and they will be responsible for managing a team of three QA Agents.
Technical Service Analyst 24/7
We are looking for a talented technical service representative to join the team utilising problem solving skills in a challenging and fast-paced environment whilst providing the exceptional customer service that is the foundation of our company. You will be following ISO and ITIL practices supporting our partners during troubleshooting activities as well as interacting and coordinating contractors and suppliers to see incidents through to closure.
Technical Support Team Leader
Working as part of Entanet’s 24/7/365 Technical Support Team you will be assisting with the management of the day-to-day activity, development, effectiveness and quality of the work undertaken by the 1st line team.
Tier 3 Service Analyst
We are looking for a talented technical service representative to join the team utilising problem-solving skills in an exciting and fast-paced environment whilst providing exceptional customer service that is the foundation of our company. You will be following ISO and ITIL practices supporting our partners during troubleshooting activities as well as interacting and coordinating contractors and suppliers to see incidents through to closure.