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The sky’s the limit

If you want to be appreciated for your hard work, have your talent embraced, creativity encouraged and be inspired every day then we’re the right choice for you. We’re one of those companies that means it when we say our people are our greatest asset, so our whole approach is geared to helping you achieve your full potential and reach the career highs that you’re aiming for. In fact, the only thing that can hold you back is yourself.

A business with all the corporate seriousness, minus the bureaucracy

We don’t believe in hierarchy as a status marker, for us it simply defines responsibilities and accountability. We think open-door policies are too restrictive too, so we have a ‘no-door’ approach instead. To foster the feeling that we’re all equal as work colleagues, promote open communication and appreciate what each of us does every day, all of our people share the same office space - including our senior management team.

Work hard, play hard

Whether it’s a simple night out at a local pub or black-tie do’s in posh London hotels, we take every opportunity we can to know our people better.

We care to make a difference - in and outside of our business

As well as being dedicated to our employees, we’re also committed to making a positive difference in our local community. Every year we support a range of local and national causes, this year we're proudly supporting Midlands Air Ambulance and Meningitis Now and have raised money through sporting, social and dress-down events. Our commitment in this regard forms part of our approach to Corporate Social Responsibility.

See what our staff have to say

Paul North

Paul North, Sales Manager

I joined Entanet in 2006 as a Technical Support Agent and have had nothing but support to develop my career. Working here is proof that you don’t need to be in the Big City to be successful. You’re challenged to reach your full potential and encouraged to experience other roles within the company if there’s an area that’s a better fit for your career.

Wayne Hawtin

Wayne Hawtin, Systems and Process Analyst

The thing I like most about Entanet is that the company is forward thinking and encourages us to embrace new technology. Not only does that keep the company at the forefront of the comms industry, but it’s also great from a professional development point of view!

Zoe Wood

Zoe Wood, Credit Controller

I’ve been working at Entanet since October 1995 and I wouldn’t still be here if I didn’t love my job! Every day brings its own challenges so I’m continually learning new skills, but the best bit for me is knowing that I personally make a difference to the customers that I work with.

Sian Russon

Sian Russon, Customer Service Team Leader

Entanet is like a family away from home. It’s great to be part of a company that you can see growing and where your efforts visibly shape the way the business develops. There’s always something new to learn and that makes progression a possibility - you’re never bored here that’s for sure!

Shannon Thomas

Shannon Thomas, HR Administrator

The culture and the company’s ability to understand people is what makes Entanet one of the best places to work in the West Midlands. The company supports and rewards hard work and talent - you’re always encouraged to reach for the stars!

Conor Murphy

Conor Murphy, Pre-Sales Technical Consultant

Entanet provides a relaxed office environment and the opportunity to work with a great team, but it's easily the opportunities to learn new skills and grow within the company that makes this such a great place to work. I was promoted after only seven months as a first line technical support agent - it’s encouraging to know that the management here recognise and reward hard work.

Our people

Oh, and of course, here are some perks

Flexible working

Our flexi-time system means that you can accommodate your ad-hoc appointments around core working hours, whether it's to visit the dentist, the garage or something more exciting.

Subsidised healthcare

Our subsidised health cash plan, provided in conjunction with Westfield Health, means you can access private healthcare - including dentistry, physiotherapy and medical consultants - for free.

Your share in our success

When we do well you’ll do well with your share of the company’s annual bonus scheme.

Pension scheme

We’re committed to your financial future wellbeing and will contribute to the company pension scheme provided by “The People’s Pension”.

Free connectivity

We’ll provide you with free broadband and VoIP at home so that you can experience for yourself what we do best.

And the rest...

You’ll also benefit from discounted gym membership, special occasion pizza Friday’s, charity fundraising events, annual employee awards, cashback and discounts on high street retail outlets and a merry good time at our Christmas party.

Current opportunities

If any of our opportunities strike a chord, click ‘apply’ to send us your full up-to-date CV, along with a covering letter.

The closing date for all vacancies is December 31st 2018

Software Developer

A vacancy has arisen for a Software Developer to complement the existing busy development team. You will be a key proponent within projects involving the Software Development Department and collaborate with the entire project team to ensure that projects are delivered successfully, within the Agile Framework, translating business requirements into solutions for internal and external customers.

You will be responsible for driving continuous improvement within the department by streamlining existing processes and bringing in new ideas. You will also be required to provide information to the Technical Direction team in order to assist and support the delivery and maintenance of platform investments.

The successful candidate will have an understanding and experience of Object Oriented Design and Programming in an enterprise environment, extensive web development coding experience in PHP with frameworks such as Laravel, strong web UI-coding experience in HTML, CSS, Javascript + popular libraries and frameworks. Experience with web security and authentication and the ability to build sustainable API’s to allow integration between multiple systems both internal and external is also a requirement of the role. Candidates must also have knowledge of continuous integration and testing aspects and understanding of system life cycles and system integration.

Given the nature of the role the successful candidate will need to be a strong communicator, to be a team player with demonstrable drive, to have the aptitude to learn and the ability to manage a demanding workload. Experience in leading or assisting in Agile project delivery, knowledge of the telecommunications industry and user knowledge of JIRA and Confluence are an advantage but not essential.

Sales Executive

Reporting to the Sales Manager you will be engaging with Channel partners to identify, cultivate and win new business as well as working to retain business with existing partners.

This role will involve pro-active selling of Entanet’s products and services that fall within the Sales Executive portfolio to achieve minimum sales targets as defined in the relevant incentive scheme for the role.

You will need to generate quotations and maintain accurate records on the Company CRM system then process orders within credit control and Company guidelines.

In addition, you will need to assist with resolution of Customer complaints, implement and keep abreast of new procedures and look for improvements in business processes.

The successful candidate will have good written and verbal skills and ideally have previous sales experience and knowledge of the Telecoms Channel Industry. They will need to be organised, confident, good team player and a self starter

National Account Manager

Reporting to the Internal Sales Manager you will manage a selection of key national partner accounts, setting performance objectives, agreeing commercial propositions and achieving agreed sales targets.

In this role you will Establish and grow a portfolio of national accounts. Manage the sales pipeline for your accounts from initial request through to final decision utilising all required support in a timely and efficient manner to meet customer expectation. You will create and maintain an account development plan for each of your accounts. Ensure Salesforce is kept up to date with accurate information, provide status updates, agree and achieve personal targets. Engage and collaborate effectively with other departments. Keep up to date with products and maintain awareness of industry developments.

The successful candidate will have excellent written and verbal skills, experience in Account Development and Consultative Selling and ideally have previous sales experience and knowledge of the Telecoms Channel Industry. They will also need to be organised, confident and a self-starter.

Internal Sales Manager

Reporting to the Head of Sales you will manage the internal sales team to achieve company sales objectives. Set and manage individual and team performance to achieve city and national sales targets.

In this role you will manage the internal sales team of National Account managers, Sales Executives and Sales Specialists. You will mentor them to develop their methods of selling, qualifying opportunities, handling objections and closing deals. You will also assist in creating strategies and commercial structures to maximise opportunities with our partners. You will also manage the sales pipeline from initial request through to final decision. Ensure Salesforce is kept up to date with accurate information, provide status updates, agree, set and achieve individual and team targets. You will also manage the team’s performance through one to ones and bi-annual performance reviews.

In addition, you will need to assist other departments when requested to resolve complaints. Implement and keep abreast of new procedures and look for improvements in business processes.

The successful candidate will have excellent written and verbal skills, experience in Account Development and Consultative Selling and ideally have previous sales experience and knowledge of the Telecoms Channel Industry. They will also need to be organised, confident and a self-starter.

Regional Sales Consultant (Scotland)

Reporting to the Field Sales Manager you will be engaging with your portfolio of key partner accounts setting performance objectives, agreeing commercial propositions and achieving agreed sales targets across cities within your defined region.

This role will require you to take ownership for the sales target for cities in your area. You will develop and maintain current understanding of the relevant cities from a wholesale connectivity perspective. You will identify partners matching current sales plans and onboard them in collaboration with Marketing, BDM and Sales management. Create and maintain a city development plan for each of your accounts, manage your portfolio and sales pipeline as well as provide status updates on each account.

You will need to generate quotations and maintain accurate records on the Company CRM system then process orders within credit control and Company guidelines.

In addition, you will need to assist with resolution of Customer complaints, implement and keep abreast of new procedures and look for improvements in business processes.

The successful candidate will have good written and verbal skills and ideally have previous sales experience and knowledge of the Telecoms Channel Industry. They will need to be organised, confident, good team player and a self starter

NOC Engineer 24/7

Working as part of the Entanet Network Operations Centre (NOC) and reporting to the NOC Manager you will be required to install, maintain and troubleshoot Entanet Customer and Core Network equipment such as routers, switches, circuits, server and hosting systems, both physical and virtual, and other related technologies. You will also participate in a 24/7 shift pattern which alternates between day shifts and night shifts on a 4 on 4 off pattern.

In this role you will be responsible for establishing the networking environment by carrying out system configuration and system installation while following and enforcing system standards. Participate in the design and implementation of new solutions and improving resilience of the current environment. Maximising network performance by monitoring and troubleshooting any problems, schedule any upgrades that are required and collaborate with other network specialists in VoIP, server and firewall technologies. Ensure all information needed for installation, maintenance and faults are all logged correctly and in a timely fashion onto the ticketing system. Ensure that all installations, maintenance and fault finding activities comply with good Health and Safety practices.

Provide excellent customer service to customers and ensure all documentation required to manage installations is completed accurately, clearly and in good time.

You must have a GCSE in English and Maths and at least 2 years’ experience of Cisco IOS routing and switching, IP routing protocols and server administration, particularly on UNIX / FreeBSD systems. You will require a high level of attention to detail and be able to work accurately under pressure.

NOC Team Leader

Working as part of the Entanet Network Operations Centre (NOC) and reporting to the NOC Manager you will be required to lead and manage the NOC Operations team, be responsible for 24/7 monitoring and troubleshooting core network and customer services delivered by the national network.

In this role you will be responsible for managing the ticket workload by allocation within the team in an efficient and timely manner based on their skills and experience. Maximising network performance and availability by monitoring and troubleshooting any problems, schedule any upgrades that are required and collaborate with other network specialists. Ensure impacted network service is restored within the SLA, jeopardy managing workload based in priority and using technical and hierarchical escalations as appropriate. Ensure all NOC Operations activities are accurately recorded with complete information. Manage the 24/7 shift rota to ensure that Operations cover is maintained 24/7, 365 days per year. Coach and mentor team members, remote support the field engineers and conduct regular staff progress reviews and appraisals. You will also be required to manage the team skills matrix and individual development plans.

You must have a GCSE in English and Maths and at least 2 years’ experience of Cisco IOS routing and switching, IP routing protocols and server administration, particularly on UNIX / FreeBSD systems. You will require a high level of attention to detail and be able to work accurately under pressure.

2nd Line IT Support Engineer

Working as part of the Entanet Software Development and IT Department a vacancy has arisen for a 2nd Line IT Support Engineer. The purpose of the role will be to provide support to Users for any tickets escalated from 1st Line Support. The 2nd Line Engineer will also implement infrastructure and support to projects when needed.

In addition to being capable of all 1st line tasks such as assembly, installation and deployment of PC’s and user hardware, troubleshooting and basic windows active directory the 2nd Line Engineer is also expected to provide 1st Line Engineers with support and escalation routes. Help maintain the ISO9001 processes and bring reported changes to the IT Manager. Undertake diagnosis of tickets, participate in the 24/7 on call rota, new starter deployment through to induction, ensure incidents and service requests are resolved or updated within the SLA’s.

Therefore the successful candidate will have knowledge of Windows Administration, Desktop Support, Office 2013, Firewalls and Antivirus Software. As well as excellent communication skills both verbal and written with high attention to detail and problem solving skills. 2 years’ experience working in a team environment delivering network or desktop support is essential.

Junior Software Development Engineer in Test

A vacancy has arisen for a Junior SDET to complement the existing busy Software Development team. They will be responsible for testing software, ensuring that product owner requirements are met and highlighting any bugs.

They will work within a team and assist in eliciting user story requirements from product owners as well as helping project managers with tasks where applicable. They will be responsible for writing feature tests to ensure user stories are completed as expected and without bugs. They will also be responsible for writing unit tests where applicable.

The Junior SDET will also report any code quality issues to their team and fix them if assigned/needed. They will be in charge of the teams version control, including branch creation and pull requests and so an understanding in this area is needed. Where applicable and if able the Junior SDET will develop tooling to help with testing and quality assurance

The successful candidate must have a genuine passion for software development and want to ensure that the highest quality software is delivered. Candidates must be able to manage a demanding workload, have excellent initiative and attention to detail as well as possessing a strong desire to learn and develop. An understanding of testing best practice along with experience within a software department is desirable but not essential.

Genuine opportunities to progress within the department supported by structured training and certification are available to candidates with demonstrable drive and passion to succeed.

Customer Service Apprentice

Are you looking for a local career opportunity in Telford with an employer that is willing to invest in you and help you to learn new skills whilst paying you a wage? Would you be interested in gaining experience with a leading communications provider?

  • Interested in earning £171 per week?
  • Have you tried College or Sixth Form, and feel that it’s not for you?
  • Looking to gain experience in customer services?
  • Prefer the practical side of learning?

Entanet are looking for people who want to work full time as a Technical Support Operative Apprentice.

This is an exciting opportunity to become part of a company who values its staff and their development.

The role will be based in our office on Stafford Park, Telford, and we’re looking for people who can work shift patterns Monday to Friday with the flexibility to take part in the department on-call rota once sufficient experience has been gained.

Entanet are looking for people who want to work full time as a Customer Service Apprentice.

This is an exciting opportunity to become part of a company who values its staff and their development.

The role will be based in our office on Stafford Park, Telford, and we’re looking for people who can work 9am-5.30pm on weekdays, with no requirement to work weekends.

Your training will...

Start with a 12 month Customer Services apprenticeship, which consists of on site training with an assessor visit from the local college once every 4-5 weeks.

You will gain a Level 2 Diploma in Customer Services with the potential to move onto the Level 3.

What happens when I finish my apprenticeship...

Successful apprentices will have the opportunity of a firm position within the company.