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What you need to know

Often considered the pinnacle of connectivity solutions, leased lines offer fast upload and download speeds on an exclusive connection, enabling businesses to function at the speed that they want to. What’s more, a leased line isn’t synonymous with an Internet connection - it can be used to carry a number of different types of data traffic including phone calls and internal network traffic.

Why choose a Leased Line from Entanet?

We’ve got clout with the carriers

We have very close working relationships with all of the major UK Ethernet carriers (and especially with our CityFibre colleagues) so we can help you to deliver your customer’s solution quickly, efficiently and competitively.

We're in all the right places

Having our own network means that we’ve been able to put our PoPs at strategic points across the UK so that we can be physically closer to where you need us to be, reducing the cost for implementation. And, with direct access to CityFibre’s revolutionary full-fibre network in over 50 cities across the UK, we’re able to provide unique coverage.

Exceptional value for money with CityFibre

With our CityFibre-based leased line solutions we’re able to offer unbeatable Ethernet pricing, as much as 30% cheaper than alternative carriers and with higher levels of influence and visibility across the full provision of the service.

Quoting and ordering’s a doddle

With access to real-time pricing from all of the major carriers, we make quoting and ordering circuits for your customers a straightforward and painless exercise. Your account manager is also on hand to understand your customer's aims and help you choose the right solution for their needs.

An added layer of security

We monitor our network 24/7 and also provide a 100% SLA for all our leased lines for that extra peace of mind.

Support all the way

We’ll give you a dedicated point of contact who will manage your leased line implementation all the way through from order to activation, so you’ll only have one person to speak to who will know your order inside out and upside down.

The benefits of our leased lines

Dedicated connectivity

10Mbps to 10Gbps speed options

Upto 10Gbps bearers

Symmetric bandwidth

100% Service Level Agreement

Backup options for added resilience

24/7 UK based monitoring, maintenance and technical service

Managed Cisco router as standard

Fully scalable for future growth


What is a Leased Line?
A leased line is a dedicated fibre connection which runs from a customer’s premises to the Ethernet core network. As it’s uncontended (i.e. nobody else shares the connection) it’s a highly secure and resilient option that’s great for businesses that need to maintain an ‘always on’ connection. The technology is capable of providing symmetrical speeds (i.e. the same speeds for both upload and download) of between 10Mbps and 10Gbps so it’s suitable for SMEs and larger corporations. It’s also fully scalable - you can buy a leased line at a higher bandwidth capacity than is needed currently and restrict actual bandwidth usage to manage costs, but then expand your bandwidth usage as and when you need. See ‘what's the difference between committed data rate and a bearer’ for more information. Leased Line diagram
Why should we choose a CityFibre based service?
Due to our close working relationships with CityFibre’s provisioning team and the power of our connected networks, we're able to provide greater visibility of order and implementation progress. Effectively owning the fibre in the ground also means we’re able to provide fiercely competitive pricing on Ethernet circuits, by as much as 30% compared to alternative carriers.
What’s the difference between committed data rate (CDR) and a bearer?
A bearer is the maximum size of bandwidth on a connection, whereas the committed data rate (CDR) is how much data has been selected on that connection. For example, a ‘10 over 100’ connection means that a 100Mbps bearer has been selected but with a committed data rate of 10Mbps. By buying a 10/100Mbps line, the business has access to the full 100Mbps of bandwidth when they need it but will only pay for the 10Mbps of bandwidth that they’re currently using. This makes leased lines inherently flexible and able to grow with a business, rather than requiring technology changes as bandwidth needs expand.
What do you mean when you say a leased line is capped?
This doesn’t mean that we place a cap on data flow! It means that the bandwidth on the circuit is restricted to the committed data rate (CDR) that you indicated on your original order.
Can my customer move premises part way through their contract?
Ideally you’d capture the likelihood of a premises move before placing your leased line order as this will have an impact on the recommended carrier. If a move is required part way through a contract, a charge may be applicable depending on how long there is left on the contract and the location of the new site. It’s best to speak to your Account Manager to find out how the land lies for your specific case.
Can my customer increase and decrease leased line bandwidth multiple times during a single contract term?
Bandwidth can be increased to meet changing customer needs without limit during a contract term but can only be decreased once. However, if bandwidth is decreased, your customer will still be billed for the higher bandwidth rate until the contract expires.
Do you offer temporary bandwidth increases on leased lines?
Temporary bandwidth increases may be possible for special events but changes are subject to a minimum term of one month.
Does Entanet restrict any ports on leased line equipment?
No, we don’t block any ports on our equipment.
What guarantees does Entanet offer if the Cisco router fails?
If a router that we’ve provided fails, we’ll arrange for a replacement to be couriered to your customer’s business site on the next working day. Replacements will be made on a like-for-like basis.
What do you mean by a 100% service level agreement?
We guarantee availability of a circuit between Entanet and the customer handover point (typically the carrier installed network termination equipment (NTE) or the Cisco router that we’ve supplied. We also guarantee that latency will be an average of not more than 50 milliseconds between any two routers on the network, measured over the course of an hour.
What’s your provisioning process?
The provisioning process that we follow is standard across the communications industry and has a number of key stages to go through, all of which are detailed in our Guide to Provisioning.
How long does it take to implement a leased line?
This is the question most likely to be asked but the most difficult to answer. There are a number of factors that can impact the time it takes to implement a leased line so while we indicate that it will take on average 65 working days, in reality this will depend on the outcome of the site survey and whether any works are needed that will require the input of outside agencies, such as local councils or landlords. The good news is that as we manage the provisioning process ourselves, your dedicated provisioning agent will be able to keep you and your customer updated on progress as the order makes its way through the process to activation.

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