Who do you need help from?
Got a question about your broadband package, want to know if there are issues with a connection or looking for an update on an Ethernet installation? The quickest route to the help you need is by phone (challenge us to beat our average answer time of 23 seconds!), but if you’d prefer you can send an email which we’ll aim to reply to within four hours*.
Available 24/7, the guys are able to help you with any techie query you have, but we’ll promise to talk to you in plain English.
Any non-technical questions should be put to our friendly Customer Services team.
For quotes or an introduction to any of our services, it’s our savvy sales team you need.
Let us know if there's anything you're not happy with - we'll resolve the issue as quickly as possible.
If you’ve noticed network abuse or spam, help us to stamp it out.
* Unless it’s sent outside office hours, in which case we’ll get back to you on the next working day.
We're here for you...
Monday to Thursday: 9.00am to 5.30pm.
Friday: 9.00am to 5.00pm.
Technical Service: 24/7/365, including Christmas Day.
If you are travelling by car, please enter our address into your sat nav - Partnership House, Hollinswood Road, Central Park, Telford, TF2 9TZ. Alternatively, please use the map above.