The Government has declared that telecommunications infrastructure is critical to continue to allow both society and the economy to function and to enable rapid economic recovery when the crisis is over.
It has therefore requested that telecommunications operators continue to build as well as maintain networks throughout this period.
As a builder of critical digital infrastructure, CityFibre’s priorities are the health and safety of staff, contractors, customers and the general public; while ensuring the connectivity services we provide are uninterrupted and our build activities and supply relationships continue as normal.
Judith Felton has been appointed by CityFibre as Head of Service for its wholesale business, Entanet, leading the Service Specialists and Customer Service team.
CityFibre, the UK’s leading alternative provider of wholesale full fibre infrastructure, has appointed Judith Felton to lead the Service Specialist and Customer Service Teams to effectively deliver the businesses’ processes and models, in order to achieve greater customer satisfaction.
CityFibre, the UK’s leading alternative provider of wholesale full fibre infrastructure, has appointed Andy Wilson to oversee the company’s wholesale channel as it focuses on driving take-up across its growing full fibre footprint. Andy brings with him over 20 years of experience in the channel, previously holding senior positions within Virgin Media Business and DWS, moving to CityFibre from Node4 where he was Director of Channel Sales.
The appointment comes at a pivotal time for CityFibre as it rapidly expands its city-wide full fibre rollout through its £2.5bn Gigabit City Investment Programme. The rollout, which is already underway in 26 towns and cities, will bring full fibre within reach of more than five million homes and businesses, in over 60 towns and cities, and representing over 20 per cent of the UK market.
Entanet CEO takes on key role to drive customer-led transformation across the CityFibre Group, setting a new industry benchmark for customer experience excellence.
CityFibre, the UK’s leading alternative provider of wholesale full fibre infrastructure, has reinforced its commitment to create a market-leading and customer-focused operator by appointing Elsa Chen, Chief Executive at Entanet, CityFibre’s wholesale business, to a new role of Chief Customer Officer for the CityFibre Group. In this capacity, Elsa will be responsible for CityFibre’s end-to-end customer experience strategy across all market verticals.
Through its wholesale business, Entanet, CityFibre has launched a new programme to empower channel partners who are passionate about full fibre to take the lead in driving Britain’s Gigabit future and seize sizeable opportunities.
CityFibre, the UK’s leading alternative provider of wholesale full fibre infrastructure, has launched a new ‘City Champion’ programme through its wholesale business, Entanet, to support channel partners who share its vision for Digital Britain.
In light of the recent coverage on Mental Health, Entanet’s CSR committee has worked to implement facilities to aid employees’ mental wellness. We have also been continuing our fundraising activities and having a lot of fun along the way. Here are a few projects that we have been working on during the last few months.
Earlier this year Entanet’s CSR committee conducted a course on-site, which was the first step towards raising awareness of mental health. Following on from that, around 20 staff from the Telford office volunteered to form a support network for their colleagues. Those volunteers received specialist Mental Health First Aider training in order for them to get a good understanding of how to engage with someone in need.
Regular readers of our blog will know of the longstanding trials and tribulations of the Investigatory Powers Act (IPA) – often referred to in the press as ‘The Snooper’s Charter’.
In the latest twist the Government has successfully fended off a challenge from Human Rights campaigners Liberty who argued that the mass retention of public communications data permitted under the IPA didn’t come with the necessary safeguards against the possible abuse of power by the state.
The IPA requires ISPs to store their customers communications data including email activity, phone use and Internet browsing history for up to 12 months so security services have the ability to access it should they deem it necessary in combating serious crime – although the content itself can only be released with a warrant.
As we move to an increasingly digital Britain the way the nation is consuming goods and services is changing at pace – which means the need for businesses to be forward-thinking and look for faster and smarter ways to operate is key – what underpins this digital revolution is ultra-fast and resilient full fibre connectivity.
The recent woes of household retailers like HMV, Toys R Us and BHS serve as the perfect illustration of the consequences when companies are slow to embrace digital change. The Royal Mail’s 2018 Delivery Matters UK Report also highlights that proportion of UK shoppers choosing to spend their money online is now 87%, meaning there is less place than ever for slow and ineffective connectivity in our modern e-commerce driven economy.
When you’ve worked hard to win valuable new business and get to placing your order with us, the last thing you want is any nasty delays that prevent you getting your customer up and running – especially for things that can easily be avoided!
One of the main factors that will influence how quickly your order will progress lies right at the start of process with the Customer Requirements Form (CRF).