Help your customers to keep calm & carry on

Posted on Aug 16 2016 | Make a comment
Stephen Barclay, Sales Director

Stephen Barclay, Sales Director

The sun might be out at the moment, but with only 20 weeks left of 2016 we’ll very soon find ourselves in the midst of The Great British Winter and the onslaught of bad weather that this usually brings. For the business owner, this can be extremely costly and not just to the bottom line. Lower staff productivity, absenteeism and damage to infrastructure all have a disrupting impact on business continuity.

In fact, the Chartered Management Institute reported that 77% of organisations were adversely affected by the heavy snowfall experienced during the winter of 2012 when 63% of people were unable to go to work because of travel disruption; 46% of people had issues with school closures/childcare; 43% of external meetings and business trips were cancelled; 40% suffered loss of IT and 27% suffered loss of telecoms.

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Where there’s blame there’s a claim – really?

Posted on Aug 04 2016 | 1 Comment

Over the last fortnight there have been a litany of connectivity faults preventing users getting online. First up was a power outage at TeleCity on the 20th July, followed by a failure at Telehouse North the very next day. Zen then suffered an outage that affected its DSL and leased line Internet services, and this week Sky’s fibre network was hit with an unusual routing problem and Virgin Media suffered a major fibre break. No business – no matter how big or small – is immune from faults that affect service delivery.

The outages that affected central infrastructure (TeleCity, Telehouse North and Virgin’s fibre break) impacted everyone in the supply chain. Some of our partners’ customers were unable to get online, along with the retail customers of BT, Plusnet and others, for several hours. There wasn’t anything we could do to physically fix the issues as the repair work was under their control; we could only keep our customers informed and manage their dissatisfaction as best we could. But the experience got us thinking: if Ofcom’s proposals for automatic compensation had been in place, how much happier would affected customers have been, and whose pocket would be feeling the pinch?

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Guest Blog: The new Government and Brexit: what does it mean for the Internet industry?

Posted on Jul 27 2016 | Make a comment
Nicholas Lansman, Secretary General, ISPA

Nicholas Lansman, Secretary General, ISPA

It has been a busy month since the UK voted to leave the European Union, with a new Prime Minister, a turbulent opposition and a host of new ministers getting to grips with their new portfolios. Amongst all this upheaval ISPA has been working with members to update them on the fast moving developments as well as continuing our core work representing the industry on key policy areas, meeting MPs to discuss rural broadband and the Universal Service Obligation, lobbying on aspects of the Investigatory Powers Bill, plus working on issues as diverse as broadband advertising, age-verification, ISP cyber-security and more.

So with all this in mind, we’ve asked Nicholas Lansman, ISPA Secretary General, to set out who the sector needs to know in the new Government, the status of some key pieces of legislation and the impact of Brexit on the sector. Read on…

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So, who is Matt Hancock?

Posted on Jul 21 2016 | Make a comment

We certainly can’t take all the credit, but Ed Vaizey was unceremoniously dumped from his role as Minister of State for Culture and the Digital Economy last Friday evening. His replacement is the MP for West Suffolk, Matt Hancock.

Representing West Suffolk since 2010, and serving as George Osborne’s chief of staff before that, Mr Hancock isn’t a complete neophyte when it comes to politics. But what of that subject so close to our hearts? Is he likely to be any better at promoting connectivity issues and engaging with the industry than his predecessor?

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Ethernet Provisioning: What to expect when you’ve submitted your order

Posted on Jul 19 2016 | Make a comment

You recognise the value of Ethernet connectivity to your business and appreciate its technological superiority for your customers, but do you really understand what happens once you’ve submitted your order? Can you answer your customers’ questions on delivery timescales or set expectations about wayleave? If you answered ‘no’ to just one of these questions, then our latest eBook is a must-read!

Not only does our Guide to Provisioning detail what we’ll do once you’ve submitted your Ethernet order, it also outlines all of the steps that are taken to successfully implement it – regardless of whether it’s a Leased Line, Ethernet in the First Mile (EFM) or Generic Ethernet Access (GEA). Helpfully it also describes anything that could potentially cause a delay, allowing you to set your customers’ expectations from the outset.

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