In our recent article ‘Arbitrary Arbitration?’ we discussed Ofcom’s plans to improve the current ADR (Alternative Dispute Resolution) schemes for broadband and suggested Ofcom should provide more detailed guidelines to the ADR organisations to help them ensure consistency. We also suggested the implementation of a losing party pays approach rather than the current system which charges the ISP whether they win or lose the case.
We would like to know what our reseller partners think about the current ADR schemes and the proposed improvements from Ofcom, so we have added a new poll to collate your views. Alternatively, you can also leave a comment below.
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