Home | Blog | Poll: Have you and your customers encountered issues with the existing MAC system and will the new one solve these?

SharePoll: Have you and your customers encountered issues with the existing MAC system and will the new one solve these?

Next year the current MAC based migration process for broadband services will change due to reported issues with the existing system. The new system will be ‘Gaining Provider Led’ and intends to speed up the migration process for customers by eliminating the losing provider’s ability to cause unnecessary delays. The new process is due to go live in June 2015 but will the new GPL based system really solve the alleged existing problems? Will it cause new ones? We would like to hear your opinion so we have created a new poll on this subject – take a look and cast your vote.

You can also leave us a comment below!

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One Response to “Poll: Have you and your customers encountered issues with the existing MAC system and will the new one solve these?”

  1. The problems with the existing MAC system have been caused by those who will abuse the new system. The situation for the unwitting customer will be so much worse than it is now. Commission fed sales people will be able to transfer the customer at a drop of a hat and before the customer knows where they are, they will have bills for uncompleted contracts from their old provider landing on their doorstep as the new provider grabs them across without a care for the customers existing situation.
    The existing MAC system has allowed Naims to talk to the customer and fully explain what they are about to get into and what they will lose by leaving. In some cases the customer stays, in others they leave, but at least the customer that leave have full knowledge of what they are doing. Even with the existing MAC system, some LLU providers have moved customers over without explaining to them there will be a cease charge on their existing BT infrastructure broadband if moved without a MAC.

    I will predict that this new policy will spell the demise of many small hard working providers and by the time Ofcom sort things out, it will be to late.

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