You recognise the value of Ethernet connectivity to your business and appreciate its technological superiority for your customers, but do you really understand what happens once you’ve submitted your order? Can you answer your customers’ questions on delivery timescales or set expectations about wayleave? If you answered ‘no’ to just one of these questions, then our latest eBook is a must-read!
Not only does our Guide to Provisioning detail what we’ll do once you’ve submitted your Ethernet order, it also outlines all of the steps that are taken to successfully implement it – regardless of whether it’s a Leased Line, Ethernet in the First Mile (EFM) or Generic Ethernet Access (GEA). Helpfully it also describes anything that could potentially cause a delay, allowing you to set your customers’ expectations from the outset.
Have your say!
How do you manage customer expectations when it comes to Ethernet provisioning and what causes the most headaches? Let us know by leaving a comment below.
- Entanet Opinion: Ethernet: Can you put a price on service and delivery?
- Entanet Opinion: Ethernet: Are all carriers the same?
- Entanet Opinion: The Connectivity Scale Part Two: Where does Broadband end and Ethernet begin?
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