Getting in on the action – opportunities in the SME market

Posted on Jan 24 2017 by Darren Farnden | Comments Off on Getting in on the action – opportunities in the SME market

Unless you’re an analyst by trade or nature, wading through market research to pinpoint opportunities can be at best time-consuming and at worst, difficult. So wouldn’t it be great if someone did all the reading for you and produced a guide to the opportunities that they’d identified on your behalf, leaving you time to do your actual day-job?

Look no further, for that is exactly what we’ve done. Our latest ebook – Connectivity opportunity in the SME marketplace – is a guide to the opportunities we’ve identified by analysing the latest stats to be published by Ofcom in their SME Consumer Experience Report 2016, which was published earlier this month.

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Without connectivity DX is dead

Posted on Jan 17 2017 by Darren Farnden | Comments Off on Without connectivity DX is dead

Although the concept of digital transformation (aka digitisation, digitalisation or DX for short) has been around since as early as 2010, it’s really taken off in the last year, with Google searches for the term reaching a peak in November. It’s more than just a buzzword though; looking beyond the hype you can see the trend of businesses of all sizes “investing in new technology and business models with a specific focus on customer experience”. With this focus on providing the best possible customer experience (who, let’s be honest, vote with their feet) it’s obvious that businesses of all sizes must embrace DX in order to remain competitive. The good news is that, as a communications reseller, you’re in a great position to capitalise on the opportunities that businesses going through their DX journey bring because, quite simply, without connectivity DX is dead.

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Meet the author – Paul Diamond

Posted on Dec 06 2016 by Paul Diamond | Comments Off on Meet the author – Paul Diamond
Categories : Author, Broadband, Ethernet, Sales
Paul

Paul Diamond, Chief Operating Officer

The next author to introduce himself to our readers is relative newcomer Paul Diamond, our Chief Operating Officer:

How long have you worked at Entanet?
I’ve been with Entanet for a year, but what a year it’s been! 2016 is our 20th year of trading and we’ve achieved most of our strategic goals, there’s just one more to go but we’re not quite at the end of the month yet. Of everything that we’ve achieved this year, I’m most proud that we were awarded the BS EN ISO 9001:2015 quality management accreditation; have delivered against our business objectives in the face of increasingly pressured margins and relaunched our partner portal, synergi, to provide partners with a system that is much more feature rich and user friendly than it’s predecessor.

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Digital Infrastructure Investment Fund: welcome but not enough

Posted on Nov 24 2016 by Paul Heritage-Redpath | Comments Off on Digital Infrastructure Investment Fund: welcome but not enough
Categories : Broadband, Fibre, Government, Network

In yesterday’s Autumn Statement the government announced measures that will, in their words, “bring faster and more reliable broadband for homes and businesses across the UK, boost the next generation of mobile connectivity and keep the UK in the forefront of the development of the Internet of Things.” A sweeping glance at the headline text suggests that the investment of £400m into a Digital Infrastructure Investment Fund (DIIF) and tax-relief on full fibre infrastructure are a great step forward for the development of Gigabit Britain, but as usual, the devil is in the detail. And it’s the consideration of the detail that has brought us to the opinion that Chancellor Philip Hammond has achieved nothing more than political manoeuvring aimed at satisfying the calls for more investment in the UK’s fibre communications infrastructure.

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Defining business-grade connectivity

Posted on Oct 11 2016 by Paul Diamond | Comments Off on Defining business-grade connectivity
Paul

Paul Diamond, Chief Operating Officer

For too long, the comms industry has followed, perhaps blindly, a product-led sales strategy to satiate the desire of business and residential customers alike wanting immediate access to the latest and greatest technologies that promise easier, quicker and simpler access to data. But the easy sale doesn’t always make for an appropriate solution to the user’s needs, after all there is no such thing as an off-the-shelf-one-size-fits-all solution.

Instead, resellers have an opportunity to set themselves apart from the pack by putting the basic business principle of ‘know your customer’ to work and looking first at the customer’s need rather than a product set with a particular commission level. More specifically, this means determining what a user intends to use their IP connection for, how reliant they’ll be on it, what their available budget is and how much peace of mind is needed in terms of business continuity.

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Why upload isn’t on the up

Posted on Sep 21 2016 by Paul Heritage-Redpath | Comments Off on Why upload isn’t on the up
Categories : Broadband, Ethernet, Fibre, Ofcom

At the risk of getting the prize for stating the obvious, we’re all using more data. Consumers are increasingly opting for unlimited packages for their fixed line broadband and competition in the mobile data marketplace continues to develop at a pace. Ofcom, in its annual report, consistently issues data proving that the domain of Homo Informaticus continues to grow year-on-year. To feed this unquenchable thirst the regulator has been working on behalf of the Government to figure out how best to implement the proposed Universal Service Obligation (USO), which will give everyone in Britain the ‘legal right’ to request a broadband connection providing download speeds of around 10Mbps. But for many the issue is that all of the improvements to national broadband coverage – be it the USO or the BDUK rollout of superfast broadband – are focused on download speeds and aren’t looking to improve upload speeds to the same degree.

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Where there’s blame there’s a claim – really?

Posted on Aug 04 2016 by Neil Watson | 1 Comment
Categories : ADR, Broadband, Ofcom, Regulation

Over the last fortnight there have been a litany of connectivity faults preventing users getting online. First up was a power outage at TeleCity on the 20th July, followed by a failure at Telehouse North the very next day. Zen then suffered an outage that affected its DSL and leased line Internet services, and this week Sky’s fibre network was hit with an unusual routing problem and Virgin Media suffered a major fibre break. No business – no matter how big or small – is immune from faults that affect service delivery.

The outages that affected central infrastructure (TeleCity, Telehouse North and Virgin’s fibre break) impacted everyone in the supply chain. Some of our partners’ customers were unable to get online, along with the retail customers of BT, Plusnet and others, for several hours. There wasn’t anything we could do to physically fix the issues as the repair work was under their control; we could only keep our customers informed and manage their dissatisfaction as best we could. But the experience got us thinking: if Ofcom’s proposals for automatic compensation had been in place, how much happier would affected customers have been, and whose pocket would be feeling the pinch?

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Guest Blog: The new Government and Brexit: what does it mean for the Internet industry?

Posted on Jul 27 2016 by Guest | Comments Off on Guest Blog: The new Government and Brexit: what does it mean for the Internet industry?
Nicholas Lansman, Secretary General, ISPA

Nicholas Lansman, Secretary General, ISPA

It has been a busy month since the UK voted to leave the European Union, with a new Prime Minister, a turbulent opposition and a host of new ministers getting to grips with their new portfolios. Amongst all this upheaval ISPA has been working with members to update them on the fast moving developments as well as continuing our core work representing the industry on key policy areas, meeting MPs to discuss rural broadband and the Universal Service Obligation, lobbying on aspects of the Investigatory Powers Bill, plus working on issues as diverse as broadband advertising, age-verification, ISP cyber-security and more.

So with all this in mind, we’ve asked Nicholas Lansman, ISPA Secretary General, to set out who the sector needs to know in the new Government, the status of some key pieces of legislation and the impact of Brexit on the sector. Read on…

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Digital Economy Bill: More empty promises from DCMS

Posted on Jul 07 2016 by Paul Heritage-Redpath | Comments Off on Digital Economy Bill: More empty promises from DCMS

The Digital Economy Bill – first outlined by the Queen at the State Opening of Parliament –  has now been introduced to Parliament and it has made for some fairly interesting reading. However the concerns that we raised back in May haven’t been assuaged.

“Universal” Service Obligation

Let’s take the Universal Service Obligation (USO) for starters. The Bill Overview Factsheet says:

“What are we going to do?

  • Empower consumers and provide better connectivity so that everyone has access to broadband wherever they live”.
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The Queen’s Speech – connectivity comes front & centre

Posted on May 24 2016 by Paul Heritage-Redpath | Comments Off on The Queen’s Speech – connectivity comes front & centre

The State Opening of Parliament took place last Wednesday, with the Queen setting out the Government’s legislative programme for the coming year to both the Houses of Parliament and Lords. And while the news cycle has been kept busy with coverage of this most traditional of British events, was anything said to interest us comms industry types?

In essence – yes. The announcement of the Digital Economy Bill was enough for those in the communications industry to sit up and pay attention and its aims are worthy of applause. The desire to provide Internet parity across the nation, protect innocents from the seedier side of the Web and taking steps to increase consumer choice and competition are all commendable inclusions – however – it’s the lack of thinking around the ‘detail’ or the reality of implementation which means that the politicos have gone and shot themselves in the foot. Again.

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