Retention – it’s a balancing act!

Posted on Jan 09 2018 by Emma Fisher | Comments Off on Retention – it’s a balancing act!
Emma Fisher

Emma Fisher, Sales Support Manager

Customer retention is a key part of any business, it is important to take care of existing customers as well as new business. How much time do you have to focus on retaining customers? At Entanet customer retention is one of our most important activities.

It can be a difficult balancing act. On one hand, you don’t want to lose contracts that are coming to an end and you’re keen to proactively remind your customers of renewal opportunities. On the other hand, you’re wary of reminding them in case they start to look elsewhere in the market. Right?

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What really is key to running a successful service department?

Posted on Nov 23 2017 by Ryan Berrisford | Comments Off on What really is key to running a successful service department?
Categories : Business, Customer Service
Ryan Berrisford

Ryan Berrisford, Customer Relationship Manager

How do you differentiate your business from your competitors? As connectivity markets become increasingly competitive, focusing on price alone is risky and could see you inadvertently enter a spiralling price battle that you are simply unable to sustain. That’s why more and more providers are choosing to focus on the quality of their service departments to help them stand out. But, how do you ensure you have a successful service department and how do you monitor its performance?

In our latest eBook you can read about several key metrics we use to monitor the performance of our own service departments and how we interpret those figures to ensure a superior level of customer service. But we also describe the importance of aligning those metrics and targets with the business’ overall objectives and the essential role your staff play in achieving all of this.

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Channel Live: Why it’s definitely worth the trip

Posted on Aug 31 2017 by Darren Farnden | Comments Off on Channel Live: Why it’s definitely worth the trip

The industry has an all new, exciting and free-to-attend exhibition, Channel Live. It’s brought to you by Swink Events – the people behind Comms Business and the previous Convergence Summits (North and South), but this year it’s a single, centrally located event held at the NEC, Birmingham and it’s all taking place on 12-13th September. So, what’s new and why is it an event not to miss?

In terms of what’s new across the entire event, you can get all the details at www.channel-live.co.uk but to summarise, it offers an ideal opportunity to meet suppliers across the communications channel as well as a compelling seminar and panel debate programme. Entanet and CityFibre are both key ‘must see’ participants in the programme – on Wednesday 13th at Noon, Entanet CEO Elsa Chen will debate ‘value’ in the changing landscape of wholesale network providers with industry peers; while at 2.15pm, in a session that’s sure to be standing room only, CityFibre CEO Greg Mesch will sit alongside Openreach to discuss the building of wholesale networks in a digital world.

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5 Common misconceptions about GDPR

Posted on Jul 18 2017 by Paul Heritage-Redpath | Comments Off on 5 Common misconceptions about GDPR

No matter what industry you work in, GDPR (or General Data Protection Regulation) should be top of mind right now. It’s certainly big news for business facing journos at the moment. Yet despite the constant coverage there still seems to be a lot of confusion surrounding GDPR – this article aims to put common misconceptions straight and help you protect your business from potentially hefty fines.

Misconception #1 – It only affects companies based in the EU

Although GDPR is an EU law, it doesn’t just affect EU based companies. It affects any company that stores and uses information relating to any EU citizen regardless of where the company is based. It’s the first global data protection law.

Therefore, if your customer is based in an EU country or you hold any personal data (the definition of which has been expanded – see our free eBook for more info) of any EU citizen it will affect you and your business. The fact that the UK is in the process of leaving the EU also has no impact on our need to comply with this law.

The only way you don’t need to comply is if you can 100% prove that you do not hold or use any information about any citizens of any EU country.

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Corporate Social Responsibility: Is it worthwhile for businesses?

Posted on Apr 05 2017 by Darren Farnden | Comments Off on Corporate Social Responsibility: Is it worthwhile for businesses?

Corporate Social Responsibility (CSR), also known as ‘Social Impact’, isn’t just throwing a few quid to a charity each Christmas or sponsoring the Sales Manager’s half marathon, it’s much more than that and if implemented correctly, can have a truly positive effect on your business from improving staff motivation and productivity, through to reducing costs, improving public perception, reducing risk and increasing sales. Perhaps that’s why 64% of CEOs increased investment in Corporate Social Responsibility in 2016.

Our updated eBook explains how implementing a CSR strategy could make a positive difference to your business and the key considerations you need in place to ensure it works effectively.

Click to download your free copy

Whilst we’re on the subject of CSR and charitable activities – 25 members of the Entanet team are undertaking the Tough Mudder Challenge this May to raise more than £6,000 for Sands (Stillborn And Neo-natal Death Charity). If you’d like to support #teamenta please donate via our JustGiving page and use #teamenta in the comments section. Thanks for your support, we – and Sands – appreciate every penny!

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5 signs you need a leased line

Posted on Mar 02 2017 by Paul North | Comments Off on 5 signs you need a leased line
Paul North

Paul North, Sales Manager

Choosing the right connectivity is critical for any business. Here’s five signs that a Leased Line is what you’re looking for.

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Without connectivity DX is dead

Posted on Jan 17 2017 by Darren Farnden | Comments Off on Without connectivity DX is dead

Although the concept of digital transformation (aka digitisation, digitalisation or DX for short) has been around since as early as 2010, it’s really taken off in the last year, with Google searches for the term reaching a peak in November. It’s more than just a buzzword though; looking beyond the hype you can see the trend of businesses of all sizes “investing in new technology and business models with a specific focus on customer experience”. With this focus on providing the best possible customer experience (who, let’s be honest, vote with their feet) it’s obvious that businesses of all sizes must embrace DX in order to remain competitive. The good news is that, as a communications reseller, you’re in a great position to capitalise on the opportunities that businesses going through their DX journey bring because, quite simply, without connectivity DX is dead.

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Are you ready for the impending snowstorm?

Posted on Jan 11 2017 by Neil Watson | Comments Off on Are you ready for the impending snowstorm?

We’re not talking about being ready with your wellies and your sledge here. Rather, Is your business ready for any potential issues the forecasted bad weather could bring? Do you have an effective disaster recovery plan in place in case your comms go down or your staff can’t get into work? Are your customers ready? Or are you going to receive a high volume of calls from potentially disgruntled customers?

You might think “well it’s a bit late talking about this now, the snow is due later this week” but we did warn you back in the summer with our “Help your customers to keep calm & carry on article that describes the ways in which modern technologies can help you and your customers implement effective disaster recovery solutions, take advantage of increased flexibility and resilience and reap the financial rewards.

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How to start small with Big Data

Posted on Aug 31 2016 by Darren Farnden | Comments Off on How to start small with Big Data

It seems you can’t read anything marketing related these days without encountering at least one mention of ‘Big Data’, the latest ‘it’ thing that helps businesses to build a single view of the customer for better business efficiency and greater sales and marketing success. But the smaller business can often be overwhelmed or put off investing in data analysis – after all, the thought of having to fund massive data warehouses with enough hardware and bandwidth to cater for zetabytes of data and the teams of analysts needed to interpret all of the information produced is enough to give any SME owner palpitations. Sometimes it’s less about the resources needed to make use of Big Data and more about where to begin – with data available in large quantities, how do you know that you’re working with the right data and how do you turn the insight generated into actions that will have a positive impact on the business? The good news is that it’s possible to start small with Big Data, working in an incremental way to slowly build up how you use customer data and insight to develop your customer centric sales and marketing activity that will have a positive effect on your business.

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Help your customers to keep calm & carry on

Posted on Aug 16 2016 by Stephen Barclay | Comments Off on Help your customers to keep calm & carry on
Stephen Barclay, Sales Director

Stephen Barclay, Sales Director

The sun might be out at the moment, but with only 20 weeks left of 2016 we’ll very soon find ourselves in the midst of The Great British Winter and the onslaught of bad weather that this usually brings. For the business owner, this can be extremely costly and not just to the bottom line. Lower staff productivity, absenteeism and damage to infrastructure all have a disrupting impact on business continuity.

In fact, the Chartered Management Institute reported that 77% of organisations were adversely affected by the heavy snowfall experienced during the winter of 2012 when 63% of people were unable to go to work because of travel disruption; 46% of people had issues with school closures/childcare; 43% of external meetings and business trips were cancelled; 40% suffered loss of IT and 27% suffered loss of telecoms.

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