Meet the Author – Emma Fisher

Posted on Aug 15 2018 by Emma Fisher | No Comments
Emma Fisher

Emma Fisher, Sales Support Manager

Emma is our Sales Operations Manager and has recently started to contribute to our blog discussing developments in our popular EQT (Ethernet Quoting Tool) and discussing the importance of customer retention. Here’s your chance to get to know her a little better….

How long have you worked at Entanet?

I have been at Entanet for 3 years and during that time so much has changed and progressed – it’s flown by!

What are your key responsibilities within the business and what are your areas of expertise?

My role as Sales Operations Manager is very varied which means no two days are the same. My responsibilities include ensuring the efficient processing of Ethernet quotes and orders through the team, managing ongoing development work to improve and enhance our popular Ethernet Quoting Tool (EQT), managing the in-life services team which look after all of our existing customers’ needs such as upgrades, renewals and migrations, overseeing the onboarding of all of our new channel partners and analysing sales performance data to identify ways to make our team and our processes more efficient.

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Why women don’t need to be daunted by a job in the IT sector

Posted on Aug 01 2018 by Hannah Jinks | Comments Off on Why women don’t need to be daunted by a job in the IT sector
Hannah Jinks

Hannah Jinks, Customer Services Operative

Entanet’s Customer Services Operative, Hannah Jinks, tells us why she thinks IT doesn’t need to be just a man’s world any more…

It’s common knowledge that more needs to be done to attract more women into the IT sector, as the Harvey Nash / KPMG Chief Information Officer (CIO) Survey 2017 highlights, despite a lot of improvement happening to address a gender pay gap in IT in recent years the number of women in IT leadership roles is still just NINE percent!

It is very easy to think of IT as a male dominated industry. But, just because this has been the case previously doesn’t mean it always has to be that way. I was the only female apprentice in the cohort when I joined Entanet, which at first was a bit daunting, but the most important thing is to gain experience and learn from those around you because there is so much opportunity out there in the sector.

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EQT – Opening up Ethernet opportunities at the click of a button

Posted on Jul 24 2018 by Emma Fisher | Comments Off on EQT – Opening up Ethernet opportunities at the click of a button
Emma Fisher

Emma Fisher, Sales Support Manager

To win new business in the UK’s fast moving connectivity market it’s crucial resellers have quick and easy access to information on the price and availability of cutting edge Ethernet products.

Working together with our partners Entanet has developed a comprehensive Ethernet Quoting Tool (EQT) to do just that and a number of recent exciting enhancements have been added to put even more power in the hands of the reseller:

1. API

A key development has been the creation of an API where our partners can integrate their own quoting systems with our EQT making the whole process of quoting and provisioning our services for the customer even more seamless.

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“You’re hired” – How apprenticeships can help develop your business

Posted on Apr 12 2018 by Tim Roberts | Comments Off on “You’re hired” – How apprenticeships can help develop your business
Paul

Tim Roberts, HR Manager

Apprenticeships have been in the media spotlight in recent months as the Government’s introduction of the Apprenticeship Levy in 2017 to help businesses fund the training of apprentices has struggled to help in its ambitious target of creating three million apprenticeships by 2020.

Criticism about the complexity of the levy and the still widely held perception by many employers that apprenticeships are only useful for more ‘hands on’ jobs have seen the numbers of new people taking up apprenticeships plummet over the last year.

Despite these negative headlines, we believe apprenticeships have had a hugely positive impact on our business. So much so, we’ve recently been shortlisted in two prestigious national awards (UK National Call Centre Awards and Comms Dealer Sales and Marketing Awards) for our apprenticeship programme.

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What’s key to a successful PWAN implementation

Posted on Jan 23 2018 by Ryan Berrisford | Comments Off on What’s key to a successful PWAN implementation
Categories : Customer Service, PWAN
Ryan Berrisford

Ryan Berrisford, Customer Relationship Manager

A Private Wide Area Network (PWAN), which can also be known as an IP VPN, represents a hugely profitable opportunity for our channel partners by delivering the customer a complete connectivity solution with the option of additional profitable value added services such as VoIP, Firewalls and hosting. However, implementing such a potentially complex and business critical solution can be daunting for partners, which is why we are on hand to help and why we have created this useful best practice guide explaining how to successfully implement a PWAN and even providing key questions and factors to consider at each stage.

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Retention – it’s a balancing act!

Posted on Jan 09 2018 by Emma Fisher | Comments Off on Retention – it’s a balancing act!
Emma Fisher

Emma Fisher, Sales Support Manager

Customer retention is a key part of any business, it is important to take care of existing customers as well as new business. How much time do you have to focus on retaining customers? At Entanet customer retention is one of our most important activities.

It can be a difficult balancing act. On one hand, you don’t want to lose contracts that are coming to an end and you’re keen to proactively remind your customers of renewal opportunities. On the other hand, you’re wary of reminding them in case they start to look elsewhere in the market. Right?

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UPDATE: Is a compensation compromise possible?

Posted on Nov 27 2017 by Neil Watson | Comments Off on UPDATE: Is a compensation compromise possible?

Ofcom have now announced the final details of their automatic broadband compensation scheme. Not much has changed since the initial proposals, with some back and forth between industry and Ofcom over the final agreed compensation amounts. But, the biggest surprise is the fact that this will now be a voluntary agreement between Ofcom and several of the UK’s consumer focused providers, namely BT, Virgin Media, Sky Broadband, TalkTalk and Zen Internet with EE and Plusnet also indicating an intention to join the scheme.

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What really is key to running a successful service department?

Posted on Nov 23 2017 by Ryan Berrisford | Comments Off on What really is key to running a successful service department?
Categories : Business, Customer Service
Ryan Berrisford

Ryan Berrisford, Customer Relationship Manager

How do you differentiate your business from your competitors? As connectivity markets become increasingly competitive, focusing on price alone is risky and could see you inadvertently enter a spiralling price battle that you are simply unable to sustain. That’s why more and more providers are choosing to focus on the quality of their service departments to help them stand out. But, how do you ensure you have a successful service department and how do you monitor its performance?

In our latest eBook you can read about several key metrics we use to monitor the performance of our own service departments and how we interpret those figures to ensure a superior level of customer service. But we also describe the importance of aligning those metrics and targets with the business’ overall objectives and the essential role your staff play in achieving all of this.

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Automation vs the human touch – Which is better for smooth operations?

Posted on Jun 06 2017 by Paul North | Comments Off on Automation vs the human touch – Which is better for smooth operations?
Categories : Customer Service
Paul North

Paul North, Sales Manager

It doesn’t seem to matter what you’re trying to achieve or which company or industry it involves, at some point in your interaction you’ll inevitably face an automated system of some description. Got a problem with an invoice, paying your car tax, ordering something from Amazon, submitting your gas meter readings, checking-in for your flight? All automated!

Whilst sometimes it’s just the automated phone system you need to go through before your call is directed to a customer service agent, or that the automated/online approach is optional rather than mandatory, more often than not nowadays the whole process can only be done online through websites, interfaces and automated email confirmations. But is a reliance on automation the best approach and will it eventually eradicate the human aspect, or will we always want/need that human touch too?

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