Time is ticking for ISDN – Are you ready?

Posted on Apr 26 2018 by Paul Heritage-Redpath | Comments Off on Time is ticking for ISDN – Are you ready?

Openreach recently began its consultation with ISPs on the planned withdrawal of all PSTN and ISDN services by 2025 as they attempt to move all telephone systems to newer, more flexible VoIP solutions. However, that doesn’t mean that Openreach is withdrawing all copper phone lines, they’re still very much needed for the provision of copper based and FTTC broadband services (amongst other things) but it does mean that business customers currently using ISDN and PSTN phone systems will need to upgrade to an alternative, and that’s where you come in!

Whilst 2025 may sound like a long way off, with an estimated 2.1 million ISDN30 channels and 0.87 million ISDN2 Business channels currently in use in the UK now really is the perfect time to get ahead of your competitors and seize this opportunity. Being proactive really could pay off, helping your customers to be fully prepared well in advance of the withdrawal date.

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Without connectivity DX is dead

Posted on Jan 17 2017 by Darren Farnden | Comments Off on Without connectivity DX is dead

Although the concept of digital transformation (aka digitisation, digitalisation or DX for short) has been around since as early as 2010, it’s really taken off in the last year, with Google searches for the term reaching a peak in November. It’s more than just a buzzword though; looking beyond the hype you can see the trend of businesses of all sizes “investing in new technology and business models with a specific focus on customer experience”. With this focus on providing the best possible customer experience (who, let’s be honest, vote with their feet) it’s obvious that businesses of all sizes must embrace DX in order to remain competitive. The good news is that, as a communications reseller, you’re in a great position to capitalise on the opportunities that businesses going through their DX journey bring because, quite simply, without connectivity DX is dead.

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Are you ready for the impending snowstorm?

Posted on Jan 11 2017 by Neil Watson | Comments Off on Are you ready for the impending snowstorm?

We’re not talking about being ready with your wellies and your sledge here. Rather, Is your business ready for any potential issues the forecasted bad weather could bring? Do you have an effective disaster recovery plan in place in case your comms go down or your staff can’t get into work? Are your customers ready? Or are you going to receive a high volume of calls from potentially disgruntled customers?

You might think “well it’s a bit late talking about this now, the snow is due later this week” but we did warn you back in the summer with our “Help your customers to keep calm & carry on article that describes the ways in which modern technologies can help you and your customers implement effective disaster recovery solutions, take advantage of increased flexibility and resilience and reap the financial rewards.

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Defining business-grade connectivity

Posted on Oct 11 2016 by Paul Diamond | Comments Off on Defining business-grade connectivity
Paul

Paul Diamond, Chief Operating Officer

For too long, the comms industry has followed, perhaps blindly, a product-led sales strategy to satiate the desire of business and residential customers alike wanting immediate access to the latest and greatest technologies that promise easier, quicker and simpler access to data. But the easy sale doesn’t always make for an appropriate solution to the user’s needs, after all there is no such thing as an off-the-shelf-one-size-fits-all solution.

Instead, resellers have an opportunity to set themselves apart from the pack by putting the basic business principle of ‘know your customer’ to work and looking first at the customer’s need rather than a product set with a particular commission level. More specifically, this means determining what a user intends to use their IP connection for, how reliant they’ll be on it, what their available budget is and how much peace of mind is needed in terms of business continuity.

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Help your customers to keep calm & carry on

Posted on Aug 16 2016 by Stephen Barclay | Comments Off on Help your customers to keep calm & carry on
Stephen Barclay, Sales Director

Stephen Barclay, Sales Director

The sun might be out at the moment, but with only 20 weeks left of 2016 we’ll very soon find ourselves in the midst of The Great British Winter and the onslaught of bad weather that this usually brings. For the business owner, this can be extremely costly and not just to the bottom line. Lower staff productivity, absenteeism and damage to infrastructure all have a disrupting impact on business continuity.

In fact, the Chartered Management Institute reported that 77% of organisations were adversely affected by the heavy snowfall experienced during the winter of 2012 when 63% of people were unable to go to work because of travel disruption; 46% of people had issues with school closures/childcare; 43% of external meetings and business trips were cancelled; 40% suffered loss of IT and 27% suffered loss of telecoms.

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