Meet the author – Claire Williams

Posted on Sep 16 2015 by Claire Williams | Comments Off on Meet the author – Claire Williams
Categories : Author, Ethernet
Claire Williams, Provisioning Manager

Claire Williams, Provisioning Manager

In our latest ‘meet the author’ piece we would like to introduce one of our newest members of staff and opinion authors, Claire Williams, Provisioning Manager…

How long have you worked at Entanet?

I started at Entanet in March, so I’ve been with the company six months now.

What are your key responsibilities within the business and what are your areas of expertise?

I am responsible for the provisioning team who manage the implementation of all of Entanet’s Ethernet orders, working with various carriers to deliver high quality solutions efficiently. We monitor and manage the progress of each order from completion of the sale through to activation and provide the customer with detailed progress updates at every step.

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Ethernet: Can you put a price on service and delivery?

Posted on Sep 09 2015 by Stephen Barclay | Comments Off on Ethernet: Can you put a price on service and delivery?
Categories : Ethernet, Reselling
Stephen Barclay, Head of Sales

Stephen Barclay, Head of Sales

In the last few years, the Ethernet market has seen booming demand as some SME customers move from DSL and upgrade to Ethernet based solutions. It’s not hard to see why, with the emergence of newer, cost effective solutions and very attractive initiatives such as the Government’s Connection Vouchers Scheme. Advancement in technology is also a key changing point, as we see more and more SMEs adopting hosted services.

However, with growth comes challenge, especially when dealing with the increase in demand and the effect it has on lead times. Managing customer expectations is imperative. While price is an important factor for most customers, the performance and quality of a solution is what really counts.

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Ethernet: Are all carriers the same?

Posted on Aug 18 2015 by Claire Williams | Comments Off on Ethernet: Are all carriers the same?
Categories : Ethernet, Reselling
Claire Williams, Provisioning Manager

Claire Williams, Provisioning Manager

If you’re selling Ethernet services to your business customers, ask yourself this question: How do I know I’m using the right Ethernet carrier for them?

What’s important here? Do you get involved in that decision about which carrier to go with, or do you have absolute confidence that your wholesale provider is making the right decision for your (and your customer’s) best interest? Is the carrier chosen purely on price or is more taken into account? Do you think all Ethernet carriers are basically the same?

We think it’s important that our partners realise Ethernet carriers are far from the same and their levels of service quality can vary. It’s not a good idea to judge them based solely on price, after all will your customer be happy with a cheaper solution if it takes two months longer to install, or if the provisioning process is full of problems and unexpected costs?

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Why are leased line prices still falling?

Posted on Jun 17 2015 by Paul Heritage-Redpath | Comments Off on Why are leased line prices still falling?
Categories : Business, Ethernet, Reselling

Back in 2001 the then industry regulator, OFTEL, forced the major carriers such as BT to offer leased line connections at wholesale rates to competing ISPs. This significantly opened up the market and was the beginning of the booming Ethernet industry seen today.

The costs of leased lines are significantly lower now and continue to fall year on year, and that presents a challenge for resellers looking to maintain healthy margins. Market competition plays an important part of course, but it’s not the only reason prices have come down and there are still plenty of good reasons why it’s important to offer leased lines and to offer them at competitive prices.

Our new eBook “Four key reasons why leased line prices are still falling (and how you can counter the competition)” explains why this is happening and how you can respond and thus take full advantage of this rapidly-growing sector of the market.

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Should BT be forced to open up access to its dark fibre?

Posted on Jun 09 2015 by Steve Lalonde | Comments Off on Should BT be forced to open up access to its dark fibre?
Categories : BT, Ethernet, Fibre, Ofcom
Steve Lalonde, Chief Technical Officer

Steve Lalonde, Chief Technical Officer

In a recent u-turn following their latest Business Connectivity Market Review, Ofcom is proposing that ISPs offering leased lines be granted physical access to BTs ‘dark fibre’, something it disregarded during its previous review in 2012. So, should BT be forced to open up its dark fibre to competitors and how could it affect the industry?

What is dark fibre?
In simple terms, dark fibre is the ‘un-lit’ (unused) fibre optic lines that have already been implemented by a carrier to provide spare capacity for coping with future demand. By allowing access to this fibre, the competing Communications Provider can install its own equipment at either end, taking full charge of the solution on a wholesale basis.

The carriers that have invested in the implementation of this fibre to enhance their own networks and ensure future scalability are obviously upset by the recent proposals and argue that they should not be forced to provide competitor access to this ‘dark fibre’- after all, they are clearly trying to protect their investments.

A recent open letter sent by BT, Virgin Media and Kingston Communications warned Ofcom that such actions could lead to higher prices and “significant regulatory uncertainty, undermining the return on sunk investments and therefore dis-incentivising future infrastructure investments“. It also states that “allowing multiple operators to tamper with the physical network will cause service faults for customers“.

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2015 – The Year of Ethernet?

Posted on Jan 13 2015 by Stephen Barclay | Comments Off on 2015 – The Year of Ethernet?
Categories : Ethernet, Reselling

Happy New Year!

In 2014 we were delighted to achieve record Ethernet sales as we saw demand for Ethernet based solutions rocket and through careful forecasting we expect this coming year to be even more fruitful. That’s why we think 2015 will be ‘The Year of Ethernet’!

Stephen Barclay, Head of Sales

Stephen Barclay, Head of Sales

Why is Ethernet growing?

The popularity of new cost effective Ethernet based solutions such as EFM and GEA are making it more accessible and affordable to a larger number of (smaller) businesses. This, coupled with the ever increasing consumption of bandwidth and growing reliance on connectivity for business critical applications and communications, means that more businesses are turning towards Ethernet to ensure guaranteed service and benefit from increased speeds and scalable bandwidth options.

But it’s not just about new Ethernet customers. Over recent years as bandwidth requirements continue to grow for most businesses we have seen a significant increase in the adoption of higher speed connections from existing customers, upgrading their current connections and scaling up their bandwidth requirements.

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