Posted on Dec 15 2015 by Darren Farnden | Comments Off on 2015 – The year in review
It’s certainly been an eventful year within the industry, with plenty of innovations and new technologies and trends emerging, an abundance of regulatory changes both UK and EU based, industry process changes with things like the new switching process and channel unrest with a clear backlash against BT’s relationship with Openreach. We’ve tried to keep you up to date and informed about the key issues that affect you and your customers as part of this fascinating channel, as well as providing useful eBooks and sales advice along the way too.
If you missed any of the blog this year and would like a quick recap, why not download our ‘2015- A year of Opinion in review’ eBook and have a catch up over the holidays. Simply enter your email address into the form field below to receive your free copy. Read More »
Posted on Feb 17 2015 by Neil Watson | Comments Off on The MAC system: If it’s not broke…?
We recently ran a poll on this blog asking “Have you and your customers encountered issues with the existing MAC system and will the new one solve these?” Unsurprisingly, 50% stated that they hadn’t had any issues and believe the changes to be unnecessary with a further 38% stating a few issues had been experienced but that they didn’t think the new system would help. That’s an 88% majority that think the changes coming into force from June are unnecessary! So, why are Ofcom getting involved? After all, if it’s not broke – why fix it?
That’s a good question! Back in 2012 when the consultation began, Ofcom argued that they received numerous complaints on this subject and their own research showed problems with customer confusion, unnecessary delays, unfair costs and even slamming – although this was later agreed to be a much smaller problem than originally suspected. Therefore Ofcom set about to evaluate and change the current process and as a result the new Gaining Provider Led (GPL) system will take effect from June 2015.Read More »