Posted on Mar 06 2018 by Lee Hill | Comments Off on Control – The real network differentiator
Lee Hill, Pre-Sales Technical Manager
What kind of network does your provider have and how is it different to everyone else? Do they own the physical infrastructure or do they operate an essentially ‘virtual’ network based on rental and access agreements? Do you know? Do you care? Have you ever asked the question? Does it even matter as long as it’s reliable?
Does it matter?
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In reality, as long as the provider’s network is fit for purpose and providing you with a reliable and high quality service, you may not have even considered the infrastructure that’s actually used, or care for that matter. But, it is an important factor in your choice of provider as the type of network they operate will impact on how much control they actually have over that network, which could of course considerably affect the level of service delivered. Consider, what happens when there is a major outage? Or how the network will expand for the future? Is that their decision or someone else’s?
Posted on Aug 16 2017 by Paul Heritage-Redpath | Comments Off on Openreach bins Dark Fibre Access product
It’ll come as no surprise to many, but a ruling yesterday by the Office of the Telecoms Adjudicator means you won’t be able to buy access to Openreach’s Dark Fibre for the foreseeable future. This is the latest twist in a long running saga that started with Ofcom’s Business Connectivity Market Review last year and which hit a major stumbling block last month when the Competition Appeals Tribunal ruled in favour of BT, stating that “Ofcom made a string of errors when it drew up the rules for a new market in dark fibre”. Under Ofcom’s directive, Openreach were due to launch their Dark Fibre Access (DFA) product this October, with pricing and terms published by the end of September, but this of course won’t happen now.
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Posted on Aug 02 2017 by Dan Saxon | Comments Off on Apprentice View: Ofcom red-faced by dark fibre ruling
Dan Saxon Customer Service Apprentice
All of our Apprentices get the opportunity to experience a variety of roles within Entanet as part of our training and development programme. We’ve recently welcomed Dan Saxon, a Customer Service Apprentice, for work experience within our marketing team. Dan chose to write about the recent ruling on Openreach’s Dark Fibre Access. Read on for his view.
The Competition Appeals Tribunal (CAT) ruled last week on Openreach’s appeal against opening its dark fibre assets to competitors which, if you recall, was one of the outcomes of Ofcom’s Business Connectivity Market Review last year. Ofcom took a close look at the leased lines market out of concern for a lack of competition, which it said had been brought about by Openreach making it operationally difficult and economically unsound for competitors to make use of existing dark fibre. Had the ruling not been appealed, Openreach would have been forced to provide access to dark fibre by October this year. Instead, the determination by CAT that “Ofcom made a string of errors when it drew up the rules for a new market in dark fibre” effectively extinguishes any chance of that happening. But is this necessarily a bad thing? Openreach has been reticent to open up its dark fibre purely on commercial grounds for some time, giving alternative infrastructure providers the opportunity to increase their presence and reputation for being everything that Openreach is not. There’s a good chance then that this decision will work in the favour of these alt-nets once again.
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Posted on May 25 2017 by Neil Watson | Comments Off on Investment in value – keeping ahead of service delivery
This year we’ve celebrated our 21st year of business – there have been a number of milestones that we’ve achieved over this time, but perhaps one of the most significant was back in 2007 when we took the brave decision to roll out our own national network with complete UK coverage. Many of our peers couldn’t understand our decision, but as a progressive and forward thinking business we felt that the long term returns would outweigh the short-term expense and operational pain. Fortunately, we were right – we certainly wouldn’t still be here if we’d made the wrong decision.
Over the last ten years we’ve seen more and more of our market peers follow in our footsteps and build out their own national networks to a certain degree; validating the decision that we took all of those years ago. While they’ve been doing this, we’ve worked on maturing our network, focusing on building in additional capacity and upgrading hardware to stay ahead of increasing bandwidth demands. This work has meant that we’ve been able to deliver a consistently top-notch service to all of the business and residential customers introduced to us by our partners. We’ve also continued to look ahead, working on advancements that will add value to our partners for the next 5 – 10 years.
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Posted on Mar 08 2017 by Darren Farnden | Comments Off on Autobiography of a DX journey
The communications industry has seen its fair share of disruption. There are the players who are in a race to the bottom, labelling an increasing number of services provided by ISPs as utilities to be provided at lower cost and lower margin. Then there are those who are disruptive in their own ways by driving their businesses and the channel forward by adopting technologies and digital platforms to improve operational efficiencies, grow revenues and provide a first-class customer-experience. At Entanet, our focus throughout the disruption has been on providing the best possible service and transforming ourselves to firmly place our customers at the heart of our business. While this has meant adopting new and emerging technologies, what we’ve learned throughout our journey is that there’s more to transformation than just the digital element.
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Posted on Nov 24 2016 by Paul Heritage-Redpath | Comments Off on Digital Infrastructure Investment Fund: welcome but not enough
In yesterday’s Autumn Statement the government announced measures that will, in their words, “bring faster and more reliable broadband for homes and businesses across the UK, boost the next generation of mobile connectivity and keep the UK in the forefront of the development of the Internet of Things.” A sweeping glance at the headline text suggests that the investment of £400m into a Digital Infrastructure Investment Fund (DIIF) and tax-relief on full fibre infrastructure are a great step forward for the development of Gigabit Britain, but as usual, the devil is in the detail. And it’s the consideration of the detail that has brought us to the opinion that Chancellor Philip Hammond has achieved nothing more than political manoeuvring aimed at satisfying the calls for more investment in the UK’s fibre communications infrastructure.
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Posted on Mar 30 2016 by Darren Farnden | Comments Off on Navigating your way to a connectivity solution
Sometimes it’s difficult for customers to know where to start when choosing a connectivity solution. Are they clear about why they need it? Are they a business or domestic customer? How much are they focusing on download speed? What about uploads? Are they worried about sharing bandwidth? Do they expect service to be guaranteed? How much budget is available? Where is their physical geographic location? All of these will have an impact on the solution that you propose, but it’d be great to have an ‘at a glance’ guide to help you navigate your way through this minefield. The good news is that our latest eBook, an update to our popular Guide to Connectivity, provides all of the information that you need about the technologies currently available from Entanet.
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Posted on Dec 15 2015 by Darren Farnden | Comments Off on 2015 – The year in review
It’s certainly been an eventful year within the industry, with plenty of innovations and new technologies and trends emerging, an abundance of regulatory changes both UK and EU based, industry process changes with things like the new switching process and channel unrest with a clear backlash against BT’s relationship with Openreach. We’ve tried to keep you up to date and informed about the key issues that affect you and your customers as part of this fascinating channel, as well as providing useful eBooks and sales advice along the way too.
If you missed any of the blog this year and would like a quick recap, why not download our ‘2015- A year of Opinion in review’ eBook and have a catch up over the holidays. Simply enter your email address into the form field below to receive your free copy.
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Posted on Sep 29 2015 by Darren Farnden | Comments Off on IP VPNs: What’s the big deal?
As a wholesale provider we regularly promote the benefits of reselling IP VPNs (also known as PWANs) to our channel yet we find that some resellers are hesitant about entering this highly lucrative market. Why is that? It can’t be because there isn’t enough opportunity to tempt them, as this is a growing and profitable market. It can’t be because they’re not aware of the potential either, as we discuss it regularly. Conversations with our channel have led us to believe that perhaps resellers are intimidated by their perception that selling the solutions is complex and that they lack ability to design, cost and sell these networks to clients, but there really is no need to be.
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Posted on Jun 30 2015 by Paul Heritage-Redpath | Comments Off on Is the UK ready to ditch its traditional phone network?
BT reportedly has plans to move all domestic and business phone customers to an IP based network within the next 10 years and is requesting that Ofcom relax its obligations on the company to provide a traditional copper based phone network at the same time. This would allegedly enable BT to focus on supporting a single network infrastructure and invest elsewhere. So, is the UK ready to move to an IP based network or should BT be forced to retain its existing Public Switched Telephone Network (PSTN) infrastructure?
BT’s argument is that most customers rarely use their landline to make calls now, with most opting to utilise mobiles or VoIP based technology anyway. In order to move with technology and remain competitive, it wants to utilise an IP based network for all landlines rather than the existing PSTN infrastructure that it (and KCOM in the Hull area) are obligated to provide as part of its Universal Service Obligation.
Mark Shurmer, BT’s group director of regulatory affairs, said: “We believe obsolete regulation should be rolled back, rather than clinging on until the last user dies. What we are looking for is a kind of ‘sunset clause’ that will help customers to plan.”
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