CityFibre, the UK’s third national digital infrastructure platform, has announced a new initiative that helps channel partners support business customers during the COVID-19 impact by deferring billing on new Gigabit Ethernet installations for up to 90 calendar days.
The 90-day grace period applies from the installation date of new orders of CityFibre Ethernet Flex 1Gbps and CityFibre 1Gbps bearer-based Ethernet circuits, unless the customer requests the connection be activated sooner because they have returned to working from their premises. The initiative currently covers orders placed until the end of May 2020, and also includes existing orders that customers have put on hold.
The Government has declared that telecommunications infrastructure is critical to continue to allow both society and the economy to function and to enable rapid economic recovery when the crisis is over.
It has therefore requested that telecommunications operators continue to build as well as maintain networks throughout this period.
As a builder of critical digital infrastructure, CityFibre’s priorities are the health and safety of staff, contractors, customers and the general public; while ensuring the connectivity services we provide are uninterrupted and our build activities and supply relationships continue as normal.
Judith Felton has been appointed by CityFibre as Head of Service for its wholesale business, Entanet, leading the Service Specialists and Customer Service team.
CityFibre, the UK’s leading alternative provider of wholesale full fibre infrastructure, has appointed Judith Felton to lead the Service Specialist and Customer Service Teams to effectively deliver the businesses’ processes and models, in order to achieve greater customer satisfaction.
CityFibre, the UK’s leading alternative provider of wholesale full fibre infrastructure, has appointed Andy Wilson to oversee the company’s wholesale channel as it focuses on driving take-up across its growing full fibre footprint. Andy brings with him over 20 years of experience in the channel, previously holding senior positions within Virgin Media Business and DWS, moving to CityFibre from Node4 where he was Director of Channel Sales.
The appointment comes at a pivotal time for CityFibre as it rapidly expands its city-wide full fibre rollout through its £2.5bn Gigabit City Investment Programme. The rollout, which is already underway in 26 towns and cities, will bring full fibre within reach of more than five million homes and businesses, in over 60 towns and cities, and representing over 20 per cent of the UK market.
Entanet CEO takes on key role to drive customer-led transformation across the CityFibre Group, setting a new industry benchmark for customer experience excellence.
CityFibre, the UK’s leading alternative provider of wholesale full fibre infrastructure, has reinforced its commitment to create a market-leading and customer-focused operator by appointing Elsa Chen, Chief Executive at Entanet, CityFibre’s wholesale business, to a new role of Chief Customer Officer for the CityFibre Group. In this capacity, Elsa will be responsible for CityFibre’s end-to-end customer experience strategy across all market verticals.
Through its wholesale business, Entanet, CityFibre has launched a new programme to empower channel partners who are passionate about full fibre to take the lead in driving Britain’s Gigabit future and seize sizeable opportunities.
CityFibre, the UK’s leading alternative provider of wholesale full fibre infrastructure, has launched a new ‘City Champion’ programme through its wholesale business, Entanet, to support channel partners who share its vision for Digital Britain.
Entanet is offering resellers the chance to utilise maximum bandwidth on ultra-fast 100/100Mbps Ethernet connectivity for just £175* until the end of September – a lower price than others charge for 10Mbps/100Mbps services.
Entanet is making highly-profitable, entry-level full fibre connectivity an even more exciting proposition by offering all new CityFibre 100Mbps connections ordered with a 100Mbps bearer* for just £175 per month.
The new promotion means channel partners can access 100Mbps/100Mbps Ethernet services for a lower price than most 10Mbps/100Mbps services from other carriers. The discount is made available to resellers, allowing them to pass on additional benefits to their customers or incorporate the service as part of an overall value proposition. There is no limit to the number of services each partner can purchase.
Entanet has launched a new service to revolutionise the channel’s full fibre gigabit-capable Ethernet proposition to businesses – available for just £199* per month until 30 September
Entanet, a CityFibre company and leading wholesale provider of full fibre connectivity, is enabling the channel to serve business customers with low cost full fibre Ethernet that meets their need for exceptionally fast connectivity, while accommodating occasional need for more bandwidth at no extra cost.
The wholesaler has launched Ethernet Flex 1Gbps across the UK on its CityFibre full fibre infrastructure. With a guaranteed rate of 200Mbps both up and down and the provision to burst up to 1Gbps, it serves businesses’ need for a consistently reliable and fast connection for day-to-day operations but critically the ability to complete bandwidth-intensive tasks without incurring additional charges or having to pre-arrange more bandwidth availability.
Entanet, a CityFibre company and leading wholesale provider of full fibre connectivity, has cut the cake with cloud computing specialists Devoteam to celebrate the ‘go live’ of a customer service solution on the ServiceNow platform which will enhance CityFibre’s ambitious full fibre infrastructure roll-out, bringing ultrafast Gigabit-capable connectivity to up to five million UK homes and businesses by 2025.