Is a compensation compromise possible?

Posted on Aug 24 2017 by Neil Watson | Comments Off on Is a compensation compromise possible?
Categories : ADR, Broadband, Ofcom, Regulation

Back in March, Ofcom announced plans to introduce a new automatic broadband compensation system which would award customers set amounts of compensation where they experience delayed repair following loss of service, delays with start of new service or missed engineer appointments. We originally stated that the proposed claim amounts were disproportionately high when you consider most residential broadband services cost around £20 a month and Ofcom were proposing claims of £10 per day for an outage.

Since then the proposals have entered a consultation period and this week the Citizens Advice bureau has slammed ISPs for their counter proposal of slightly reduced claim amounts, calculating that customers could be ‘short changed’ by up to 32% when compared to Ofcom’s original proposal.

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Digital Economy Bill 2017 Update

Posted on May 03 2017 by Paul Heritage-Redpath | Comments Off on Digital Economy Bill 2017 Update

Last week the Digital Economy Bill 2016-7 was passed by both Houses of Parliament and now receives Royal Assent which means it will be law imminently. The new legislation brings with it a number of important new implications for the industry (with some last minute changes to be aware of) so we’ve provided a summary of the key points below:

30Mbps USO scrapped in favour of 10Mbps

The 10Mbps USO for broadband has been on the cards for quite some time and its approval comes as no surprise to us. However, quite recently a proposal was passed by the House of Lords to increase this to 30Mbps by the existing 2020 deadline which seemed completely implausible to us. This has since been scrapped and the original 10Mbps confirmed; however a further clause to increase the USO has now been included. The Government will now be able to raise the USO’s minimum speed, once 75% of households have been upgraded to ‘superfast broadband’ services.

A full consultation is now expected to be held to iron out the details of the USO implementation, funding and requirements on industry.

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UPDATE: Where there’s blame there’s a claim – really?

Posted on Mar 28 2017 by Neil Watson | Comments Off on UPDATE: Where there’s blame there’s a claim – really?
Categories : Broadband, Ofcom, Reselling

Last week further details emerged regarding Ofcom’s plans for a broadband compensation scheme. In our previous article (Where there’s blame there’s a claim – really?) we clearly stated a number of concerns we have about this and with the release of the additional information from Ofcom, unfortunately many of those concerns remain.

What are the compensation plans?

When a consumer (specifically a residential consumer or SME) with a domestic fixed line broadband service experiences a fault they would be entitled to claim automatic compensation at set rates eliminating the need for any lengthy or difficult claims processes.

Ofcom states the situations allowable for compensation and set rates are:

  • Delayed repair following loss of service – the service has stopped working and is not fully fixed after two full working days = £10 per calendar day that service is not repaired
  • Delays with start of new service – Promised start date for new service is missed = £6 per calendar day of delay including missed start date.
  • Missed engineer appointment – engineer doesn’t turn up for appointment or the appointment is cancelled with less than 24 hours notice = £30 per missed appointment
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Where will the BT/Openreach soap opera end? And do we need a separate Openreach for business?

Posted on Mar 17 2017 by Darren Farnden | Comments Off on Where will the BT/Openreach soap opera end? And do we need a separate Openreach for business?
Categories : Broadband, BT, Ofcom

The recent saga concerning the separation of BT and Openreach has set many industry observers speculating about whether it will have any real impact. Only time will tell. But perhaps a further and more important question is whether or not the interests of UK businesses will be well-served in the future when the dust has settled and the storyline has moved on.

Besides competition, there is another good argument for tearing BT and Openreach asunder. It might actually be good for BT in the long run, as it means the company won’t have to fight on as many fronts.

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Guest Blog: What will 2017 hold for the industry?

Posted on Feb 07 2017 by Guest | Comments Off on Guest Blog: What will 2017 hold for the industry?
Nicholas Lansman, Secretary General, ISPA

Nicholas Lansman, Secretary General, ISPA

2017 is once again set to be a big year for the industry with significant policy developments on the horizon. In the coming year, the Digital Economy Bill will become law; there will be changes to Ofcom’s General Conditions; and the Investigatory Powers Act will be implemented. There will also be new Government funding for full-fibre broadband and changes to broadband advertising rules – all against a backdrop of Brexit and political instability. In the light of these developments it is incredibly important that the breadth of Internet industry views are heard and that is where we turn to industry bodies such as ISPA, to ensure we have our say. Nicholas Lansman, Secretary General from ISPA informs us of the key areas they are currently involved in and what we should be aware of in 2017.

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