Posted on Jun 06 2013 by Darren Farnden | Comments Off on Time for the DEA to get its Act together
Things have been quiet on the Digital Economy Act (DEA) front for a long time now. Our last update (Opinion: Is the DEA old before its time?) indicated that the three strikes warning letters would not ‘go live’ until early 2014, a whole 4 years after the Act was passed. Now it would seem more delays could be afoot.
Darren Farnden, Head of Marketing
The DEA was rushed through parliament at the end of Labour’s reign of power, receiving little discussion before becoming an Act – much to the dismay of ISPs and other parties across the country. It outlined a 12 month monitoring period of infringers, who would subsequently receive three warning letters before being ‘cut-off’.
Three years on from the Act being passed and it would appear the three strikes policy is no closer to being implemented, with a finger in the air guess being 2016 at the earliest. A never ending barrage of disputes over its practicalities and the sharing of costs between Rights Holders and ISPs has been its main delay.Read More »
Posted on Mar 28 2013 by Darren Farnden | Comments Off on ASA broadband advertising guidelines – any clearer now?
Last year in April the ASA (Advertising Standards Authority) and CAP (Committee of Advertising Practice) released new guidelines governing the advertising of broadband speeds and ‘unlimited’ broadband packages.
Darren Farnden, Head of Marketing
In a previous article ASA broadband guidelines – What will it mean for resellers?
we discussed the details of the guidelines, the likely impact on end users and for the industry and what they would entail for resellers. We came to the conclusion that although we recognised that the ASA and CAP were attempting to protect consumers and prevent them from being misled, the guidelines would cause further confusion and could potentially have a negative impact on the digital divide in the UK. We feared that these guidelines would put a lot of providers off advertising altogether and that this could lead to speed information being withdrawn completely. A year on we review the situation and see what the effect has been.Read More »
Posted on Sep 19 2012 by Gemma Dickinson | Comments Off on Poll: Do you think Ofcom’s plans to improve the ADR schemes will be successful?
In our recent article ‘Arbitrary Arbitration?’ we discussed Ofcom’s plans to improve the current ADR (Alternative Dispute Resolution) schemes for broadband and suggested Ofcom should provide more detailed guidelines to the ADR organisations to help them ensure consistency. We also suggested the implementation of a losing party pays approach rather than the current system which charges the ISP whether they win or lose the case.
We would like to know what our reseller partners think about the current ADR schemes and the proposed improvements from Ofcom, so we have added a new poll to collate your views. Alternatively, you can also leave a comment below.
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Posted on Sep 04 2012 by Paul Heritage-Redpath | 1 Comment
We understand the need for an open Alternative Dispute Resolution (ADR) scheme but like many within the industry we have some key concerns with the current schemes and it seems Ofcom have finally decided to do something about it.
Paul Heritage-Redpath, Product Manager
For some time now the industry has had the choice of two ADR (Alternative Dispute Resolution) services; CISAS (Communications and Internet Services Adjudication Scheme) and OS (Ombudsman Services: Communications). These services are used where a customer has a dispute or complaint with a CP that they have been unable to resolve using the CP’s usual dispute resolution processes and require independent help. It’s regulated that all CPs must utilise the services of one of these companies and make this available to their customers.
However, over recent years an increasing number of concerns have been raised about these ADR services by customers and CPs. Therefore, Ofcom has now announced new guidelines which aim to resolve these concerns.
The key issue the review hopes to resolve is the fact that two similar claims are often dealt with very differently by the two schemes and they hope to unify the processes and compensation claims. On average CISAS awards £173 and OS awards just £103, noticeably less than CISAS. OS argues the average is skewed because they award a larger number of smaller compensation amounts and it could be affected by the CISAS policy that if compensation is not initially requested it cannot be awarded at a later date. CISAS will be required to change this process to comply with the new guidelines.Read More »