Pre-sales support – why the journey starts before the sale

Posted on Jun 20 2019 by Conor Murphy | Comments Off on Pre-sales support – why the journey starts before the sale
Categories : Blog, Pre-Sales, PWAN
Conor Murphy,
Pre-Sales Technical Consultant

Solution is a word that’s commonplace in the UK connectivity market, but all too often a ‘solution’ actually means a provider jamming the square pegs of their product portfolio into the round holes of a customer requirement to get to the end game.

At Entanet we do things differently by starting the customer journey before the sale. We treat a customer’s requirements as a blank canvas and work closely with all parties involved to delve into what the need is and why a certain solution will work best to achieve it – whether this is through face to face meetings or conference calls.

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2018: The year in review

Posted on Dec 19 2018 by Elsa Chen | Comments Off on 2018: The year in review

Elsa Chen, CEO

Elsa Chen, CEO

As 2018 draws to a close, we reflect on what has been an exciting year for Entanet and take a look back at the highlights that we’ve put into the spotlight.

Some of the key topics we’ve covered throughout the year include our compelling full fibre message which we’ve taken on the road through our ‘Shaping Britain’s Full Fibre Future’ roadshows and the launch of our exciting THRIVE! partner programme.

We’ve also had our finger on the legal pulse as we scrutinised the impact on the channel of the Investigatory Powers Act (IPA) and of course…GDPR! We would like to say a massive thank you for keeping up with our opinion blog throughout 2018. We hope you enjoy your Christmas break and look forward to your continued comments and feedback in 2019!

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SD-WAN or MPLS – that is the question?

Posted on Nov 21 2018 by Lee Hill | Comments Off on SD-WAN or MPLS – that is the question?

Lee Hill

Lee Hill, Pre-Sales Technical Manager

Entanet works with a wide range of partners bidding for more complex network solutions – these highly profitable opportunities open up the chance to package a complete service including data and voice connectivity, firewalls and hosting, all from one supplier.

In this highly competitive and rapidly evolving connectivity landscape, Software Defined Wide Area Networking (SD-WAN) has emerged as an alternative corporate network technology to MPLS, but in reality the direct comparison is false because whilst both solutions link sites together the underlying technologies behind them are very different.

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What is Mirada?

Posted on Apr 11 2018 by Lee Hill | Comments Off on What is Mirada?
Categories : Blog, PWAN

Lee Hill

Lee Hill, Pre-Sales Technical Manager

Mirada (which means ‘look’ in spanish) is Entanet’s highly secure IP VPN management portal via which our partners (and their customers) can monitor and manage every aspect of their networks in real-time, essentially providing a ‘mini-NOC’ with network topology, useful stats and reports and a diagnostics virtual machine via which they can work with our support and systems team to diagnose and resolve faults.

The portal can also be completely white labelled enabling our partners to provide access to their own customers using their own brand, adding value to their solutions.

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What’s key to a successful PWAN implementation

Posted on Jan 23 2018 by Ryan Berrisford | Comments Off on What’s key to a successful PWAN implementation
Categories : Blog, Customer Service, PWAN

Ryan Berrisford

Ryan Berrisford, Customer Relationship Manager

A Private Wide Area Network (PWAN), which can also be known as an IP VPN, represents a hugely profitable opportunity for our channel partners by delivering the customer a complete connectivity solution with the option of additional profitable value added services such as VoIP, Firewalls and hosting. However, implementing such a potentially complex and business critical solution can be daunting for partners, which is why we are on hand to help and why we have created this useful best practice guide explaining how to successfully implement a PWAN and even providing key questions and factors to consider at each stage.

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2017: The year in review

Posted on Dec 21 2017 by Darren Farnden | Comments Off on 2017: The year in review

What a packed year 2017 has been for Entanet and for the sector as a whole. From the exciting news of us joining forces with CityFibre and creating a new breed of wholesaler, to an array of legislative developments including ongoing changes to the Investigatory Powers Act and Digital Economy Act and of course the continuing debates on related issues such as online encryption and how ISPs broadband speeds should be advertised – with much more to play out in all of these areas in 2018!

As ever we’ve tried to keep you at the heart of all the key issues through our opinion blog, so if you fancy a festive recap or perhaps an opportunity to catch up on some of the bits you may have missed over a mince pie, then download our ‘2017- A year of Opinion in review’ eBook for free.

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Meet the Author – Lee Hill

Posted on Dec 05 2017 by Lee Hill | Comments Off on Meet the Author – Lee Hill
Categories : Author, PWAN, Sales

Lee Hill

Lee Hill, Pre-Sales Technical Manager

Lee heads up our Pre-sales Technical Support team and has recently started contributing to our Opinion blog, providing advice and guidance on how to make the most of highly profitable PWAN/IP VPN opportunities, so we thought it was time to get to know him better…

How long have you worked at Entanet?

It will be 4 years in January.

What are your key responsibilities within the business and what are your areas of expertise?

My role is to manage the Pre-Sales Technical Support team, who support the main sales team by designing and costing our most complex solutions to help our channel partners to sell bespoke services such as complex IP VPNs. We also work directly with our channel partners, where required, to attend customer meetings, develop presentations and generally help them to bid for and win these types of business.

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Are you scared of taking the plunge into PWANs?

Posted on Sep 20 2017 by Lee Hill | Comments Off on Are you scared of taking the plunge into PWANs?
Categories : Blog, Pre-Sales, PWAN, Reselling

Lee Hill

Lee Hill, Pre-Sales Technical Manager

PWANs (or IP VPNs/MPLS as you may prefer to call them) can deliver highly profitable opportunities for resellers as they provide the customer with a complete network solution from a single supplier often with value added services such as VoIP, Firewalls and hosting. However, for many resellers the idea of bidding for a more complex network solution is intimidating and they may not know how or where to start to be able to take full advantage of this growing market. That’s where we come in.

What actually is a PWAN?

PWANs (Private Wide Area Networks) are known throughout the industry under many terms including IP VPNs and even MPLS solutions. The technical truth is that the PWAN or IP VPN (if you prefer) is delivered across an MPLS network rather than being an ‘MPLS’ solution, however the terminology seems to have become somewhat interchangeable. Essentially, the PWAN solution is a complete connectivity network for your customer which can connect multiple sites and offices, include various connectivity technologies such as leased lines, broadband and back-up solutions and additional services such as VoIP, Firewalls and hosting. They are bespoke solutions created to fit a customer’s specific needs and requirements and are usually fully managed and supported with 100% SLAs.

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Meet the author – Paul North

Posted on Jun 13 2017 by Paul North | Comments Off on Meet the author – Paul North
Categories : Author, Blog, Ethernet, PWAN, Sales

Paul North

Paul North, Sales Manager

Our new Sales Manager, Paul North, is our next author to meet. Despite being relatively new to his current role and our Opinion blog, he is an Entanet veteran with over 10 years service across our technical support, provisioning and sales teams.

How long have you worked at Entanet?
I started at Entanet as a technical support agent in 2006 aged just 18. After a year or so in support I was seconded to Ethernet provisioning for a while before joining the sales team in October 2007. I became a solutions consultant in March 2010 and then Sales manager in July 2016, so I’ve gained a lot of industry (and company) knowledge and experience over the last 10 years.

What are your key responsibilities within the business and what are your areas of expertise?
I am currently responsible for our entire Ethernet and Wholesale DSL number. I manage our team of Sales Consultants and I assist them with customer meetings, conference calls and individual deals. I create promotions & strategies for the team and I also manage the commercial relationships with our key suppliers such as BT Wholesale, TalkTalk, Virgin & Vodafone.

My main product areas of expertise are layer 2 xDSL, Ethernet & MPLS.

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Investment in value – keeping ahead of service delivery

Posted on May 25 2017 by Neil Watson | Comments Off on Investment in value – keeping ahead of service delivery

This year we’ve celebrated our 21st year of business – there have been a number of milestones that we’ve achieved over this time, but perhaps one of the most significant was back in 2007 when we took the brave decision to roll out our own national network with complete UK coverage. Many of our peers couldn’t understand our decision, but as a progressive and forward thinking business we felt that the long term returns would outweigh the short-term expense and operational pain. Fortunately, we were right – we certainly wouldn’t still be here if we’d made the wrong decision.

Over the last ten years we’ve seen more and more of our market peers follow in our footsteps and build out their own national networks to a certain degree; validating the decision that we took all of those years ago. While they’ve been doing this, we’ve worked on maturing our network, focusing on building in additional capacity and upgrading hardware to stay ahead of increasing bandwidth demands. This work has meant that we’ve been able to deliver a consistently top-notch service to all of the business and residential customers introduced to us by our partners. We’ve also continued to look ahead, working on advancements that will add value to our partners for the next 5 – 10 years.

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