Autobiography of a DX journey

Posted on Mar 08 2017 by Darren Farnden | Comments Off on Autobiography of a DX journey

The communications industry has seen its fair share of disruption. There are the players who are in a race to the bottom, labelling an increasing number of services provided by ISPs as utilities to be provided at lower cost and lower margin. Then there are those who are disruptive in their own ways by driving their businesses and the channel forward by adopting technologies and digital platforms to improve operational efficiencies, grow revenues and provide a first-class customer-experience. At Entanet, our focus throughout the disruption has been on providing the best possible service and transforming ourselves to firmly place our customers at the heart of our business. While this has meant adopting new and emerging technologies, what we’ve learned throughout our journey is that there’s more to transformation than just the digital element.

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Without connectivity DX is dead

Posted on Jan 17 2017 by Darren Farnden | Comments Off on Without connectivity DX is dead

Although the concept of digital transformation (aka digitisation, digitalisation or DX for short) has been around since as early as 2010, it’s really taken off in the last year, with Google searches for the term reaching a peak in November. It’s more than just a buzzword though; looking beyond the hype you can see the trend of businesses of all sizes “investing in new technology and business models with a specific focus on customer experience”. With this focus on providing the best possible customer experience (who, let’s be honest, vote with their feet) it’s obvious that businesses of all sizes must embrace DX in order to remain competitive. The good news is that, as a communications reseller, you’re in a great position to capitalise on the opportunities that businesses going through their DX journey bring because, quite simply, without connectivity DX is dead.

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How to use a PWAN to promote customer loyalty

Posted on Oct 25 2016 by Stephen Barclay | Comments Off on How to use a PWAN to promote customer loyalty
Categories : PWAN, Sales
Stephen Barclay, Sales Director

Stephen Barclay, Sales Director

We’ve sung the praises of PWAN solutions many times on our opinion blog and while there are a great number of channel resellers who are tuned in to the opportunities that they provide, there are those who aren’t sure how to continue extracting value from them once the solution has gone live.

Our latest ebook, which is free to download, provides the information that you’ll need to provide an ongoing and proactive PWAN monitoring and maintenance service to your customers, ensuring that you don’t fall into the trap of playing messenger between your customer and supplier when problems occur. Providing such value-added services not only give you additional revenue-producing opportunities but will also build trust in your brand and keep your customers coming back to you for more.

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Defining business-grade connectivity

Posted on Oct 11 2016 by Paul Diamond | Comments Off on Defining business-grade connectivity
Paul

Paul Diamond, Chief Operating Officer

For too long, the comms industry has followed, perhaps blindly, a product-led sales strategy to satiate the desire of business and residential customers alike wanting immediate access to the latest and greatest technologies that promise easier, quicker and simpler access to data. But the easy sale doesn’t always make for an appropriate solution to the user’s needs, after all there is no such thing as an off-the-shelf-one-size-fits-all solution.

Instead, resellers have an opportunity to set themselves apart from the pack by putting the basic business principle of ‘know your customer’ to work and looking first at the customer’s need rather than a product set with a particular commission level. More specifically, this means determining what a user intends to use their IP connection for, how reliant they’ll be on it, what their available budget is and how much peace of mind is needed in terms of business continuity.

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Help your customers to keep calm & carry on

Posted on Aug 16 2016 by Stephen Barclay | Comments Off on Help your customers to keep calm & carry on
Stephen Barclay, Sales Director

Stephen Barclay, Sales Director

The sun might be out at the moment, but with only 20 weeks left of 2016 we’ll very soon find ourselves in the midst of The Great British Winter and the onslaught of bad weather that this usually brings. For the business owner, this can be extremely costly and not just to the bottom line. Lower staff productivity, absenteeism and damage to infrastructure all have a disrupting impact on business continuity.

In fact, the Chartered Management Institute reported that 77% of organisations were adversely affected by the heavy snowfall experienced during the winter of 2012 when 63% of people were unable to go to work because of travel disruption; 46% of people had issues with school closures/childcare; 43% of external meetings and business trips were cancelled; 40% suffered loss of IT and 27% suffered loss of telecoms.

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