Poll: Are you interested in joining the Gigabit Voucher Scheme?

Posted on Feb 07 2018 by Gemma Dickinson | Comments Off on Poll: Are you interested in joining the Gigabit Voucher Scheme?
Categories : CityFibre, Fibre, Polls, Reselling

Our latest poll asks if you are interested in participating in the new Gigabit Voucher Scheme which could give you up to £3000 in vouchers from the DCMS to use towards the installation of a new gigabit-capable solution for your SME customers in key strategic locations which allign with CityFibre’s revolutionary full-fibre network. It couldn’t be easier!

You can find out more by reading our recent opinion article “How can YOU benefit from the new Gigabit Voucher Scheme?“.

Cast your vote in our new reader poll and/or to find out more contact us at sales@enta.net or call 0330 100 0330.

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5 top digital transformation developments to look out for in 2018

Posted on Jan 31 2018 by Paul Heritage-Redpath | Comments Off on 5 top digital transformation developments to look out for in 2018

2018 promises to be a year of digital transformation revolution – with high speed and reliable connectivity right at its heart!

With all this in mind, we’ve identified five main factors that we think will drive this development throughout the year ahead!

  1. The right connectivity

As markets become increasingly competitive it’s never been more important to get the right connectivity to stay ahead of the game.

A business’ connectivity must meet their immediate needs as well as offering the flexibility to accommodate future change. It’s about balancing the need for connection speed and guarantee of service with budget available and timescales needed to get up and running.

That’s where the combined strength of Entanet and CityFibre can provide the level of connectivity choice and quality of service that is helping organisations across the country to get ahead.

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Retention – it’s a balancing act!

Posted on Jan 09 2018 by Emma Fisher | Comments Off on Retention – it’s a balancing act!
Emma Fisher

Emma Fisher, Sales Support Manager

Customer retention is a key part of any business, it is important to take care of existing customers as well as new business. How much time do you have to focus on retaining customers? At Entanet customer retention is one of our most important activities.

It can be a difficult balancing act. On one hand, you don’t want to lose contracts that are coming to an end and you’re keen to proactively remind your customers of renewal opportunities. On the other hand, you’re wary of reminding them in case they start to look elsewhere in the market. Right?

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How can YOU benefit from the new Gigabit Voucher Scheme?

Posted on Dec 06 2017 by Paul North | Comments Off on How can YOU benefit from the new Gigabit Voucher Scheme?

By providing Gigabit-capable connectivity to your SME customers with free installation via the new voucher scheme from the Government, that’s how!

Last month we announced our full support of the Government’s new £2 million Gigabit Voucher Scheme which aims to accelerate the roll out of Gigabit-capable full-fibre services to business customers by making the switch to full-fibre more affordable for SMEs, whilst also generating a massive opportunity for our channel partners.

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UPDATE: Is a compensation compromise possible?

Posted on Nov 27 2017 by Neil Watson | Comments Off on UPDATE: Is a compensation compromise possible?

Ofcom have now announced the final details of their automatic broadband compensation scheme. Not much has changed since the initial proposals, with some back and forth between industry and Ofcom over the final agreed compensation amounts. But, the biggest surprise is the fact that this will now be a voluntary agreement between Ofcom and several of the UK’s consumer focused providers, namely BT, Virgin Media, Sky Broadband, TalkTalk and Zen Internet with EE and Plusnet also indicating an intention to join the scheme.

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Infographic: GPON – Why buy?

Posted on Oct 25 2017 by Stephen Barclay | Comments Off on Infographic: GPON – Why buy?
Categories : CityFibre, GPON, Reselling

There are so many different connectivity services available on the market and sometimes it’s difficult and time consuming to wade through countless eBooks and product literature to find the key service features and information that you need to communicate to your customer, especially if you’re in a hurry. So we thought a quick visual reference in the form of a useful infographic might be more helpful.

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What is Entanet’s dedicated Ethernet from CityFibre?

Posted on Oct 18 2017 by Paul North | Comments Off on What is Entanet’s dedicated Ethernet from CityFibre?
Categories : CityFibre, Ethernet, Reselling

Dedicated Ethernet is the top end connectivity solution of choice. It’s a one-to-one, high performance connection available with bearer options available from 100Mbps to 10Gbps and with comprehensive 100% SLAs and service guarantees providing complete peace of mind. Plus, its readily available via various carriers throughout the UK, and now it’s available from CityFibre through Entanet!

So, what is Entanet’s CityFibre-based dedicated Ethernet?

It’s exactly the same as dedicated Ethernet from any other carrier but, thanks to Entanet and CityFibre’s unique relationship (now that Entanet has joined forces with CityFibre), our partners can take advantage of the following additional benefits:

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Are you scared of taking the plunge into PWANs?

Posted on Sep 20 2017 by Lee Hill | Comments Off on Are you scared of taking the plunge into PWANs?
Categories : Pre-Sales, PWAN, Reselling
Lee Hill

Lee Hill, Pre-Sales Technical Manager

PWANs (or IP VPNs/MPLS as you may prefer to call them) can deliver highly profitable opportunities for resellers as they provide the customer with a complete network solution from a single supplier often with value added services such as VoIP, Firewalls and hosting. However, for many resellers the idea of bidding for a more complex network solution is intimidating and they may not know how or where to start to be able to take full advantage of this growing market. That’s where we come in.

What actually is a PWAN?

PWANs (Private Wide Area Networks) are known throughout the industry under many terms including IP VPNs and even MPLS solutions. The technical truth is that the PWAN or IP VPN (if you prefer) is delivered across an MPLS network rather than being an ‘MPLS’ solution, however the terminology seems to have become somewhat interchangeable. Essentially, the PWAN solution is a complete connectivity network for your customer which can connect multiple sites and offices, include various connectivity technologies such as leased lines, broadband and back-up solutions and additional services such as VoIP, Firewalls and hosting. They are bespoke solutions created to fit a customer’s specific needs and requirements and are usually fully managed and supported with 100% SLAs.

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UPDATE: Where there’s blame there’s a claim – really?

Posted on Mar 28 2017 by Neil Watson | Comments Off on UPDATE: Where there’s blame there’s a claim – really?
Categories : Broadband, Ofcom, Reselling

Last week further details emerged regarding Ofcom’s plans for a broadband compensation scheme. In our previous article (Where there’s blame there’s a claim – really?) we clearly stated a number of concerns we have about this and with the release of the additional information from Ofcom, unfortunately many of those concerns remain.

What are the compensation plans?

When a consumer (specifically a residential consumer or SME) with a domestic fixed line broadband service experiences a fault they would be entitled to claim automatic compensation at set rates eliminating the need for any lengthy or difficult claims processes.

Ofcom states the situations allowable for compensation and set rates are:

  • Delayed repair following loss of service – the service has stopped working and is not fully fixed after two full working days = £10 per calendar day that service is not repaired
  • Delays with start of new service – Promised start date for new service is missed = £6 per calendar day of delay including missed start date.
  • Missed engineer appointment – engineer doesn’t turn up for appointment or the appointment is cancelled with less than 24 hours notice = £30 per missed appointment
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Guest Blog: What will 2017 hold for the industry?

Posted on Feb 07 2017 by Guest | Comments Off on Guest Blog: What will 2017 hold for the industry?
Nicholas Lansman, Secretary General, ISPA

Nicholas Lansman, Secretary General, ISPA

2017 is once again set to be a big year for the industry with significant policy developments on the horizon. In the coming year, the Digital Economy Bill will become law; there will be changes to Ofcom’s General Conditions; and the Investigatory Powers Act will be implemented. There will also be new Government funding for full-fibre broadband and changes to broadband advertising rules – all against a backdrop of Brexit and political instability. In the light of these developments it is incredibly important that the breadth of Internet industry views are heard and that is where we turn to industry bodies such as ISPA, to ensure we have our say. Nicholas Lansman, Secretary General from ISPA informs us of the key areas they are currently involved in and what we should be aware of in 2017.

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