Although the concept of digital transformation (aka digitisation, digitalisation or DX for short) has been around since as early as 2010, it’s really taken off in the last year, with Google searches for the term reaching a peak in November. It’s more than just a buzzword though; looking beyond the hype you can see the trend of businesses of all sizes “investing in new technology and business models with a specific focus on customer experience”. With this focus on providing the best possible customer experience (who, let’s be honest, vote with their feet) it’s obvious that businesses of all sizes must embrace DX in order to remain competitive. The good news is that, as a communications reseller, you’re in a great position to capitalise on the opportunities that businesses going through their DX journey bring because, quite simply, without connectivity DX is dead.Read More »
We’re not talking about being ready with your wellies and your sledge here. Rather, Is your business ready for any potential issues the forecasted bad weather could bring? Do you have an effective disaster recovery plan in place in case your comms go down or your staff can’t get into work? Are your customers ready? Or are you going to receive a high volume of calls from potentially disgruntled customers?
You might think “well it’s a bit late talking about this now, the snow is due later this week” but we did warn you back in the summer with our “Help your customers to keep calm & carry on” article that describes the ways in which modern technologies can help you and your customers implement effective disaster recovery solutions, take advantage of increased flexibility and resilience and reap the financial rewards.Read More »
The Internet of Things (IoT) isn’t going away – every day businesses across the world are coming up with new and innovative ways of exploiting the opportunities that IoT brings. But we want to know what you think. Are you actively pursuing opportunities that exist in the channel to monetise IoT, or are you more cautious? Let us know by leaving a comment below or taking part in our poll.Read More »
It’s great to see the channel thriving and continuing to grow. More and more businesses see the potential in Britain’s connectivity industry and this can only result in better services for consumers. But if you’re new to the game, how can you differentiate your business and compete in an environment with increasingly pressured margins?
The first thing to note is that you can’t compete on price alone, especially when it comes to data connectivity. If you do this – consistently slashing prices hoping that you’ll make money on volume of sales alone – you’ll quickly find yourself out of business. We’ve seen that resellers are having to sell more circuits at lower margins to grow their businesses; first in the broadband market and now increasingly when it comes to Ethernet too. This means that it’s becoming ever more important to differentiate elsewhere and, in our experience, it’s service where you can really distinguish yourselves from your competition.Read More »
The sun might be out at the moment, but with only 20 weeks left of 2016 we’ll very soon find ourselves in the midst of The Great British Winter and the onslaught of bad weather that this usually brings. For the business owner, this can be extremely costly and not just to the bottom line. Lower staff productivity, absenteeism and damage to infrastructure all have a disrupting impact on business continuity.
In fact, the Chartered Management Institute reported that 77% of organisations were adversely affected by the heavy snowfall experienced during the winter of 2012 when 63% of people were unable to go to work because of travel disruption; 46% of people had issues with school closures/childcare; 43% of external meetings and business trips were cancelled; 40% suffered loss of IT and 27% suffered loss of telecoms.Read More »