UPDATE: Is a compensation compromise possible?

Posted on Nov 27 2017 by Neil Watson | Comments Off on UPDATE: Is a compensation compromise possible?

Ofcom have now announced the final details of their automatic broadband compensation scheme. Not much has changed since the initial proposals, with some back and forth between industry and Ofcom over the final agreed compensation amounts. But, the biggest surprise is the fact that this will now be a voluntary agreement between Ofcom and several of the UK’s consumer focused providers, namely BT, Virgin Media, Sky Broadband, TalkTalk and Zen Internet with EE and Plusnet also indicating an intention to join the scheme.

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Infographic: GPON – Why buy?

Posted on Oct 25 2017 by Stephen Barclay | Comments Off on Infographic: GPON – Why buy?
Categories : CityFibre, GPON, Reselling

There are so many different connectivity services available on the market and sometimes it’s difficult and time consuming to wade through countless eBooks and product literature to find the key service features and information that you need to communicate to your customer, especially if you’re in a hurry. So we thought a quick visual reference in the form of a useful infographic might be more helpful.

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What is Entanet’s dedicated Ethernet from CityFibre?

Posted on Oct 18 2017 by Paul North | Comments Off on What is Entanet’s dedicated Ethernet from CityFibre?
Categories : CityFibre, Ethernet, Reselling

Dedicated Ethernet is the top end connectivity solution of choice. It’s a one-to-one, high performance connection available with bearer options available from 100Mbps to 10Gbps and with comprehensive 100% SLAs and service guarantees providing complete peace of mind. Plus, its readily available via various carriers throughout the UK, and now it’s available from CityFibre through Entanet!

So, what is Entanet’s CityFibre-based dedicated Ethernet?

It’s exactly the same as dedicated Ethernet from any other carrier but, thanks to Entanet and CityFibre’s unique relationship (now that Entanet has joined forces with CityFibre), our partners can take advantage of the following additional benefits:

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Are you scared of taking the plunge into PWANs?

Posted on Sep 20 2017 by Lee Hill | Comments Off on Are you scared of taking the plunge into PWANs?
Categories : Pre-Sales, PWAN, Reselling
Lee Hill

Lee Hill, Pre-Sales Technical Manager

PWANs (or IP VPNs/MPLS as you may prefer to call them) can deliver highly profitable opportunities for resellers as they provide the customer with a complete network solution from a single supplier often with value added services such as VoIP, Firewalls and hosting. However, for many resellers the idea of bidding for a more complex network solution is intimidating and they may not know how or where to start to be able to take full advantage of this growing market. That’s where we come in.

What actually is a PWAN?

PWANs (Private Wide Area Networks) are known throughout the industry under many terms including IP VPNs and even MPLS solutions. The technical truth is that the PWAN or IP VPN (if you prefer) is delivered across an MPLS network rather than being an ‘MPLS’ solution, however the terminology seems to have become somewhat interchangeable. Essentially, the PWAN solution is a complete connectivity network for your customer which can connect multiple sites and offices, include various connectivity technologies such as leased lines, broadband and back-up solutions and additional services such as VoIP, Firewalls and hosting. They are bespoke solutions created to fit a customer’s specific needs and requirements and are usually fully managed and supported with 100% SLAs.

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UPDATE: Where there’s blame there’s a claim – really?

Posted on Mar 28 2017 by Neil Watson | Comments Off on UPDATE: Where there’s blame there’s a claim – really?
Categories : Broadband, Ofcom, Reselling

Last week further details emerged regarding Ofcom’s plans for a broadband compensation scheme. In our previous article (Where there’s blame there’s a claim – really?) we clearly stated a number of concerns we have about this and with the release of the additional information from Ofcom, unfortunately many of those concerns remain.

What are the compensation plans?

When a consumer (specifically a residential consumer or SME) with a domestic fixed line broadband service experiences a fault they would be entitled to claim automatic compensation at set rates eliminating the need for any lengthy or difficult claims processes.

Ofcom states the situations allowable for compensation and set rates are:

  • Delayed repair following loss of service – the service has stopped working and is not fully fixed after two full working days = £10 per calendar day that service is not repaired
  • Delays with start of new service – Promised start date for new service is missed = £6 per calendar day of delay including missed start date.
  • Missed engineer appointment – engineer doesn’t turn up for appointment or the appointment is cancelled with less than 24 hours notice = £30 per missed appointment
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Guest Blog: What will 2017 hold for the industry?

Posted on Feb 07 2017 by Guest | Comments Off on Guest Blog: What will 2017 hold for the industry?
Nicholas Lansman, Secretary General, ISPA

Nicholas Lansman, Secretary General, ISPA

2017 is once again set to be a big year for the industry with significant policy developments on the horizon. In the coming year, the Digital Economy Bill will become law; there will be changes to Ofcom’s General Conditions; and the Investigatory Powers Act will be implemented. There will also be new Government funding for full-fibre broadband and changes to broadband advertising rules – all against a backdrop of Brexit and political instability. In the light of these developments it is incredibly important that the breadth of Internet industry views are heard and that is where we turn to industry bodies such as ISPA, to ensure we have our say. Nicholas Lansman, Secretary General from ISPA informs us of the key areas they are currently involved in and what we should be aware of in 2017.

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Without connectivity DX is dead

Posted on Jan 17 2017 by Darren Farnden | Comments Off on Without connectivity DX is dead

Although the concept of digital transformation (aka digitisation, digitalisation or DX for short) has been around since as early as 2010, it’s really taken off in the last year, with Google searches for the term reaching a peak in November. It’s more than just a buzzword though; looking beyond the hype you can see the trend of businesses of all sizes “investing in new technology and business models with a specific focus on customer experience”. With this focus on providing the best possible customer experience (who, let’s be honest, vote with their feet) it’s obvious that businesses of all sizes must embrace DX in order to remain competitive. The good news is that, as a communications reseller, you’re in a great position to capitalise on the opportunities that businesses going through their DX journey bring because, quite simply, without connectivity DX is dead.

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Are you ready for the impending snowstorm?

Posted on Jan 11 2017 by Neil Watson | Comments Off on Are you ready for the impending snowstorm?

We’re not talking about being ready with your wellies and your sledge here. Rather, Is your business ready for any potential issues the forecasted bad weather could bring? Do you have an effective disaster recovery plan in place in case your comms go down or your staff can’t get into work? Are your customers ready? Or are you going to receive a high volume of calls from potentially disgruntled customers?

You might think “well it’s a bit late talking about this now, the snow is due later this week” but we did warn you back in the summer with our “Help your customers to keep calm & carry on article that describes the ways in which modern technologies can help you and your customers implement effective disaster recovery solutions, take advantage of increased flexibility and resilience and reap the financial rewards.

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Poll: The Internet of Things & The Channel

Posted on Nov 21 2016 by Claire Dutton-Merrills | Comments Off on Poll: The Internet of Things & The Channel

The Internet of Things (IoT) isn’t going away – every day businesses across the world are coming up with new and innovative ways of exploiting the opportunities that IoT brings. But we want to know what you think. Are you actively pursuing opportunities that exist in the channel to monetise IoT, or are you more cautious? Let us know by leaving a comment below or taking part in our poll.

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4 key principles that good ISPs uphold

Posted on Nov 02 2016 by Darren Farnden | Comments Off on 4 key principles that good ISPs uphold
Categories : Reselling, Resources, Sales, Support

It’s great to see the channel thriving and continuing to grow. More and more businesses see the potential in Britain’s connectivity industry and this can only result in better services for consumers. But if you’re new to the game, how can you differentiate your business and compete in an environment with increasingly pressured margins?

The first thing to note is that you can’t compete on price alone, especially when it comes to data connectivity. If you do this – consistently slashing prices hoping that you’ll make money on volume of sales alone – you’ll quickly find yourself out of business. We’ve seen that resellers are having to sell more circuits at lower margins to grow their businesses; first in the broadband market and now increasingly when it comes to Ethernet too. This means that it’s becoming ever more important to differentiate elsewhere and, in our experience, it’s service where you can really distinguish yourselves from your competition.

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