Posted on Mar 03 2015 by Paul Heritage-Redpath | Comments Off on The Internet of Things…the opportunities are endless!
The Internet of Things (IoT) – that’s just connected cars, smart thermostats and self-replenishing fridges isn’t it? Well, no actually. The seemingly endless possibilities presented by IoT could significantly improve efficiency, reduce costs, improve customers’ experiences and potentially even save lives – not to mention generate an abundance of new opportunities for our very own channel.
What is IoT?
First things first, let’s explain what we’re talking about here. The Internet of Things is when everyday objects (such as cars and thermostats) are connected to the Internet and ‘talk’ to each other and to other systems to enhance the consumer/user’s experience and automate relatively basic actions.
For example, most of us have heard of smart thermostats by now (e.g. Nest and Hive). A thermostat that can be controlled either by your mobile, tablet or PC or can detect and automatically utilise data it receives from your home environment. In some situations it can even learn your behaviour to turn on and off at appropriate times, set the most comfortable temperature throughout your home and help you to reduce or at least monitor your energy consumption.Read More »
Posted on Feb 25 2015 by Paul Heritage-Redpath | 2 Comments
If you couple the increasing availability of ‘up to’ 80Mbps FTTC (Fibre To The Cabinet) broadband with the growing popularity of competitively priced Ethernet based services such as leased lines, GEA and EFM, we ask “Is there really still a market for FTTP?”
Paul Heritage-Redpath, Product Manager
While the answer is fundamentally ‘yes’ in our view, it’s important to understand that the potential market for FTTP customers is being squeezed. We are still receiving regular enquiries about FTTP from our resellers, who tell us they often struggled to find a wholesale provider for FTTP. It continues to be a viable option for business customers looking for high speed connectivity but who don’t need the service guarantees provided by Ethernet based solutions. It’s only real current Achilles heel is its limited availability, especially when compared to its more accessible cousin, FTTC.Read More »
Posted on Feb 17 2015 by Neil Watson | Comments Off on The MAC system: If it’s not broke…?
We recently ran a poll on this blog asking “Have you and your customers encountered issues with the existing MAC system and will the new one solve these?” Unsurprisingly, 50% stated that they hadn’t had any issues and believe the changes to be unnecessary with a further 38% stating a few issues had been experienced but that they didn’t think the new system would help. That’s an 88% majority that think the changes coming into force from June are unnecessary! So, why are Ofcom getting involved? After all, if it’s not broke – why fix it?
That’s a good question! Back in 2012 when the consultation began, Ofcom argued that they received numerous complaints on this subject and their own research showed problems with customer confusion, unnecessary delays, unfair costs and even slamming – although this was later agreed to be a much smaller problem than originally suspected. Therefore Ofcom set about to evaluate and change the current process and as a result the new Gaining Provider Led (GPL) system will take effect from June 2015.Read More »
Posted on Feb 10 2015 by Gemma Dickinson | Comments Off on Poll: Are you providing VoIP as an alternative to traditional PBX?
We have been discussing the merits of adding VoIP to your portfolio for quite some time now and whilst we continue to believe that the addition of VoIP could help resellers take advantage of valuable opportunities, we would like to hear your experiences and opinions.
That’s why we’ve added a new poll to find out how many of our readers are already providing VoIP and which of you are providing it as an alternative to traditional PBX solutions or in addition to. Let us know your feedback by participating in our poll and/or leaving us a comment below.
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Posted on Jan 13 2015 by Stephen Barclay | Comments Off on 2015 – The Year of Ethernet?
Happy New Year!
In 2014 we were delighted to achieve record Ethernet sales as we saw demand for Ethernet based solutions rocket and through careful forecasting we expect this coming year to be even more fruitful. That’s why we think 2015 will be ‘The Year of Ethernet’!
Stephen Barclay, Head of Sales
Why is Ethernet growing?
The popularity of new cost effective Ethernet based solutions such as EFM and GEA are making it more accessible and affordable to a larger number of (smaller) businesses. This, coupled with the ever increasing consumption of bandwidth and growing reliance on connectivity for business critical applications and communications, means that more businesses are turning towards Ethernet to ensure guaranteed service and benefit from increased speeds and scalable bandwidth options.
But it’s not just about new Ethernet customers. Over recent years as bandwidth requirements continue to grow for most businesses we have seen a significant increase in the adoption of higher speed connections from existing customers, upgrading their current connections and scaling up their bandwidth requirements.Read More »
Posted on Dec 02 2014 by Neil Watson | Comments Off on Meet the author – Neil Watson
It’s time for another ‘meet the author’ article and this time we are introducing our Head of Service Operations, Neil Watson…
How long have you worked at Entanet?
I’ve not long surpassed my 8 year anniversary – and boy has it gone quickly!
What are your key responsibilities within the business and what are your areas of expertise?
I’m responsible for running the technical support, customer services, premier support and solutions provision teams.
With regards to opinion, which topics do you usually cover and why?
I tend to cover a range of subjects from net neutrality, data retention to BDUK and anything operational. Net neutrality is a key principle of the Internet and any attempt to create a multi-tiered access, especially for commercial gains, should be resisted. I’ve also covered content controls and, whilst anyone that could be considered vulnerable should be protected, I don’t believe that forcing ISPs to become the front line of such controls is a sensible approach – I’d much prefer to tackle the causes rather than implement something that will be simple to circumnavigate.Read More »
Posted on Nov 24 2014 by Darren Farnden | 1 Comment
ISPs’ controversial headline speed adverts pretty much exclusively focus on broadband download speeds. After all, that’s what the customers are really interested in, isn’t it?! Not according to ISPReview.co.uk, who recently ran a poll of their readers that found that almost 25% rated upload speed as ‘very important’. So, should ISPs be providing this information more readily?
Darren Farnden, Head of Marketing
In fairness, ISPreview.co.uk’s readers are probably a bit more tech savvy than many broadband users and therefore are more aware of the increasingly important role upload speeds play in their day to day Internet usage habits. So, are customers really concerned with (or even aware of) the importance of their upload speed?
Changing Internet usage habits
That depends on how they use their Internet connection. If they are using it to support an application that is reliant on two-way data transfer such as VoIP or video conferencing or predominantly upload based such as FTP, then they are likely to be more aware of the importance of a good upload speed. Even in the residential broadband market, where customers are uploading more and more information (e.g. photos) to social media sites or online gaming for example, they will be significantly aware of the impact a faster upload speed can have. Alternatively, if they are predominantly downloading information it may be a less important factor to them.
However, with market trends showing an increasing adoption of hosted services and analysts predicting significant growth in things like the IoT and connected devices, surely upload speed is set to become increasingly important to everyone’s day to day Internet usage.Read More »
Posted on Nov 18 2014 by Paul Heritage-Redpath | 5 Comments
Which? have once again called for broadband speed guarantees for customers, demonstrating their continued lack of understanding of the complexity of this issue and the multi-tier structure of the broadband delivery market – including Openreach’s critical role in fault resolution.
Back in March, they called on all ISPs to provide a ‘broadband speed guarantee’ which would provide customers with written speed ‘estimates’ at the start of the contract; allow customers to exit contracts without penalty if that speed isn’t achieved (so, actually they want a ‘guarantee’ not an ‘estimate’); fix loss of connection as quickly as possible; refund people for loss of service; and remove the jargon and ‘take responsibility’ for fixing problems. All in all, they wanted a basic SLA for broadband providing guarantees and compensation.
Their latest survey of over 2000 UK adults reportedly found that only 5% of people agreed that broadband speed is advertised in the clearest way and 88% agreed that speed was the second most important factor when choosing a broadband deal (after price). This has led Which? to re-issue their calls for a ‘broadband speed guarantee’ although in fairness, this time they appear to have dropped the request for early contract exit options where the speed provided isn’t achieved.Read More »
Posted on Nov 05 2014 by Gemma Dickinson | 1 Comment
Next year the current MAC based migration process for broadband services will change due to reported issues with the existing system. The new system will be ‘Gaining Provider Led’ and intends to speed up the migration process for customers by eliminating the losing provider’s ability to cause unnecessary delays. The new process is due to go live in June 2015 but will the new GPL based system really solve the alleged existing problems? Will it cause new ones? We would like to hear your opinion so we have created a new poll on this subject – take a look and cast your vote.
You can also leave us a comment below!Read More »
Posted on Oct 07 2014 by Stephen Barclay | Comments Off on Is broadband still suitable for business use?
A recent survey by the Citizen’s Advice Bureau found that over the past 12 months 30% of small businesses have experienced problems with their phone and broadband services leaving them unsatisfied. So we ask, is broadband still suitable for business use?
Stephen Barclay, Head of Sales
Gillian Guy, CEO of the Citizen’s Advice Bureau said “Poor broadband services are costing small firms business…A reliable broadband service is essential for firms to be able to operate.” The research found that almost 25% of small businesses have complained about service problems with 92% of complaints focusing on stability problems or total loss of service.
However, at the end of the day there is only so much that can be done to improve the broadband service for SMEs, after all by its nature broadband is a contended service with no service guarantees or SLAs and its performance is dependent on many factors such as internal wiring, distance from the exchange etc.
That being said, Ofcom have launched their own plans to improve the provision of broadband services for SMEs. Their own data showed more positive results, stating that 85% of SMEs believe they are well served by the UK market but there are still issues and Ofcom hopes its new plan will make high quality digital communications more accessible to SMEs.Read More »