What is quad-play for the business market?

Posted on May 19 2015 by Paul Heritage-Redpath | Comments Off on What is quad-play for the business market?
Categories : Business, Reselling

We’ve all heard of quad-play with regards to the consumer market right, where phone, broadband, TV/content and mobile all come from a single provider? The high-profile mergers and acquisitions currently taking place within the mobile market – between BT and EE and also Three and O2 – are expected to be followed by a major push to encourage quad-play uptake by home users. But what about the business market? Is there a market for quad-play there and, if there is, what would the bundle look like?

Traditionally, the consumer market always followed the business market with regards to adoption of the latest technologies and trends. But that’s changed over recent years and now it’s often the other way around. Consumers use a device, service or application at home, become familiar with it and then advocate its use in the workplace; that’s how BYOD (Bring Your Own Device) started and we’ve seen countless examples of it over recent years – VoIP, cloud computing, tablets and smart phones are just a few.

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Meet the author – Darren Farnden

Posted on Apr 17 2015 by Darren Farnden | Comments Off on Meet the author – Darren Farnden
Darren Farnden, Head of Marketing

Darren Farnden, Head of Marketing

It’s time to introduce Entanet’s Head of Marketing and keen Opinion author, Darren Farnden…

How long have you worked at Entanet?

I started at Entanet in April 2006 so 9 years now.

 What are your key responsibilities within the business and what are your areas of expertise?

I run Entanet’s small but truly dynamic marketing team. A member of the management team, I’m responsible for ensuring we translate the company’s strategic direction into a plan that supports the business internally and our channel partners externally. This means we take ownership of everything from maintaining a high profile in the market, providing our own sales team and also partners with support and intelligence to help them sell, right through to communication with existing partners and attracting new ones and nurturing their interest. We’re sometimes fondly known as the colouring in department but we know we’d be missed.

With regards to opinion, which topics do you usually cover and why?

I cover quite a range of subjects – obviously anything directly linked to marketing such as the growing opportunities for resellers in social media, adhering to connectivity advertising rules and several of our selling related guides and eBooks. I’ve also previously discussed the Government’s plans to tackle copyright infringement through the controversial DEA and most recently discussed the pros and cons of classifying broadband as a utility.

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Fibre broadband: Is it really an ADSL cannibal?

Posted on Apr 08 2015 by Stephen Barclay | 3 Comments
Categories : Broadband, Fibre, Reselling
Stephen Barclay, Head of Sales

Stephen Barclay, Head of Sales

Superfast broadband, fibre broadband, FTTC – whatever you want to call it, it’s being promoted and discussed everywhere you look at the minute. Availability of FTTC is expanding rapidly, with over 66% of the UK now able to access the technology. That’s why pretty much every ISP out there is heavily promoting their own superfast broadband services to take advantage of this booming market. But, is fibre broadband simply an ADSL cannibal?

What’s an ADSL Cannibal?

By that I mean, customers with existing ADSL/2+ services simply upgrading to a fibre based service with their existing provider as opposed to new customers being attracted to the ISP. In other words is fibre broadband just a customer retention tool or is it also a useful customer attraction tool?

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GUEST BLOG: WebRTC: What are the challenges for the channel reseller?

Posted on Mar 31 2015 by Guest | Comments Off on GUEST BLOG: WebRTC: What are the challenges for the channel reseller?
Categories : Reselling, VoIP
Dan Winfield from Voxhub and ITSPA

Dan Winfield, Voxhub and ITSPA

WebRTC (Real-Time Communication) is one of the industry’s latest buzz words, but will it really have much of an impact on our industry and of course our channel? We contacted ITSPA (Internet Telephony Service Providers’ Association) to gather their views on the subject and they suggested a chat with Dan Winfield, Managing Director of Served Up Ltd, founder of the Voxhub telephony service and an ITSPA council member. With 20 years’ business and technical experience in Internet service development, Dan spends his days leading the development and delivery of new services and provided us with this guest blog on the subject:

Thanks to my involvement with ITSPA I’ve been asked to provide this guest blog for Entanet on the hot topic of WebRTC. I founded the 10 year old Voxhub telephony service and started one of the UK’s first Internet software companies 20 years ago, building web applications, so WebRTC fits firmly in my area of interest. ITSPA put me forward as a suitable candidate, although I must stress that these are my opinions.  My views are gathered from regular discussion with other ITSPA member companies through my role on the council or at the many member events where we all get the chance to share opinions and understand the impact and opportunities of this type of technology.

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Should broadband be a utility?

Posted on Mar 17 2015 by Darren Farnden | Comments Off on Should broadband be a utility?
Darren Farnden, Head of Marketing

Darren Farnden, Head of Marketing

For most of us, broadband has become essential to our day-to-day working and home lives with the vast array of ways in which we use our connection continuing to increase and bandwidth demands booming. So, is it time broadband was officially recognised as a utility, like gas, water and electricity?

The recent Digital Skills Committee report commissioned by the House of Lords suggests that broadband is now as essential as our other utilities and that designating broadband as a ‘utility’ could help to solve the issue of ‘not-spots’ in the UK and ensure a future-proof connectivity infrastructure. The Government is already working with providers to rollout superfast broadband to 95% of the country by 2017. But what about that final 5% – would broadband being classed as a utility really help to solve this?

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5 Reasons why you should move from traditional PBX to VoIP

Posted on Mar 09 2015 by Paul Heritage-Redpath | Comments Off on 5 Reasons why you should move from traditional PBX to VoIP
Categories : Reselling, Voice, VoIP

Over recent years we have seen a considerable increase in demand for SIP based communications solutions from traditionally ISDN and PBX based resellers. So, why are more and more resellers moving into the provision of IP based telecoms? Here are 5 good reasons:

Paul

Paul Heritage-Redpath, Product Manager

#1 Business Continuity

The flexible and virtual nature of SIP trunks makes them ideal for disaster recovery strategies. Incoming calls can be easily and almost immediately transferred to an alternative number such as a mobile or to alternative premises, providing complete business continuity in the event of a problem.

Entanet customers can even specify an alternative location as an auto failover solution by providing a DNS SRV record to send calls to. SRV is a type of Domain Name System record – it allows you to specify where traffic goes based on a combination of priority and availability. It is similar in functionality to Mail Exchange (MX) records for email.

With traditional solutions such as an ISDN this is not as easy as the ISDN is installed to a physical location and the affected company would be likely to incur significant downtime and additional costs for rerouting the calls.

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The Internet of Things…the opportunities are endless!

Posted on Mar 03 2015 by Paul Heritage-Redpath | Comments Off on The Internet of Things…the opportunities are endless!
Categories : Reselling

The Internet of Things (IoT) – that’s just connected cars, smart thermostats and self-replenishing fridges isn’t it? Well, no actually. The seemingly endless possibilities presented by IoT could significantly improve efficiency, reduce costs, improve customers’ experiences and potentially even save lives – not to mention generate an abundance of new opportunities for our very own channel.

What is IoT?
First things first, let’s explain what we’re talking about here. The Internet of Things is when everyday objects (such as cars and thermostats) are connected to the Internet and ‘talk’ to each other and to other systems to enhance the consumer/user’s experience and automate relatively basic actions.

For example, most of us have heard of smart thermostats by now (e.g. Nest and Hive). A thermostat that can be controlled either by your mobile, tablet or PC or can detect and automatically utilise data it receives from your home environment. In some situations it can even learn your behaviour to turn on and off at appropriate times, set the most comfortable temperature throughout your home and help you to reduce or at least monitor your energy consumption.

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Is there really still a market for FTTP?

Posted on Feb 25 2015 by Paul Heritage-Redpath | 2 Comments
Categories : Broadband, Fibre, Reselling

If you couple the increasing availability of ‘up to’ 80Mbps FTTC (Fibre To The Cabinet) broadband with the growing popularity of competitively priced Ethernet based services such as leased lines, GEA and EFM, we ask “Is there really still a market for FTTP?”

Paul

Paul Heritage-Redpath, Product Manager

While the answer is fundamentally ‘yes’ in our view, it’s important to understand that the potential market for FTTP customers is being squeezed. We are still receiving regular enquiries about FTTP from our resellers, who tell us they often struggled to find a wholesale provider for FTTP. It continues to be a viable option for business customers looking for high speed connectivity but who don’t need the service guarantees provided by Ethernet based solutions. It’s only real current Achilles heel is its limited availability, especially when compared to its more accessible cousin, FTTC.

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The MAC system: If it’s not broke…?

Posted on Feb 17 2015 by Neil Watson | Comments Off on The MAC system: If it’s not broke…?
Categories : Broadband, Migration, Reselling

We recently ran a poll on this blog asking “Have you and your customers encountered issues with the existing MAC system and will the new one solve these?” Unsurprisingly, 50% stated that they hadn’t had any issues and believe the changes to be unnecessary with a further 38% stating a few issues had been experienced but that they didn’t think the new system would help. That’s an 88% majority that think the changes coming into force from June are unnecessary! So, why are Ofcom getting involved? After all, if it’s not broke – why fix it?

MAC_chart

That’s a good question! Back in 2012 when the consultation began, Ofcom argued that they received numerous complaints on this subject and their own research showed problems with customer confusion, unnecessary delays, unfair costs and even slamming – although this was later agreed to be a much smaller problem than originally suspected. Therefore Ofcom set about to evaluate and change the current process and as a result the new Gaining Provider Led (GPL) system will take effect from June 2015.

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Poll: Are you providing VoIP as an alternative to traditional PBX?

Posted on Feb 10 2015 by Gemma Dickinson | Comments Off on Poll: Are you providing VoIP as an alternative to traditional PBX?
Categories : Polls, Reselling, VoIP

We have been discussing the merits of adding VoIP to your portfolio for quite some time now and whilst we continue to believe that the addition of VoIP could help resellers take advantage of valuable opportunities, we would like to hear your experiences and opinions.

That’s why we’ve added a new poll to find out how many of our readers are already providing VoIP and which of you are providing it as an alternative to traditional PBX solutions or in addition to. Let us know your feedback by participating in our poll and/or leaving us a comment below.

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Further information

  • Entanet Website: VoIP

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