GUEST BLOG: WebRTC: What are the challenges for the channel reseller?

Posted on Mar 31 2015 by Guest | Comments Off on GUEST BLOG: WebRTC: What are the challenges for the channel reseller?
Categories : Reselling, VoIP
Dan Winfield from Voxhub and ITSPA

Dan Winfield, Voxhub and ITSPA

WebRTC (Real-Time Communication) is one of the industry’s latest buzz words, but will it really have much of an impact on our industry and of course our channel? We contacted ITSPA (Internet Telephony Service Providers’ Association) to gather their views on the subject and they suggested a chat with Dan Winfield, Managing Director of Served Up Ltd, founder of the Voxhub telephony service and an ITSPA council member. With 20 years’ business and technical experience in Internet service development, Dan spends his days leading the development and delivery of new services and provided us with this guest blog on the subject:

Thanks to my involvement with ITSPA I’ve been asked to provide this guest blog for Entanet on the hot topic of WebRTC. I founded the 10 year old Voxhub telephony service and started one of the UK’s first Internet software companies 20 years ago, building web applications, so WebRTC fits firmly in my area of interest. ITSPA put me forward as a suitable candidate, although I must stress that these are my opinions.  My views are gathered from regular discussion with other ITSPA member companies through my role on the council or at the many member events where we all get the chance to share opinions and understand the impact and opportunities of this type of technology.

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Should broadband be a utility?

Posted on Mar 17 2015 by Darren Farnden | Comments Off on Should broadband be a utility?
Darren Farnden, Head of Marketing

Darren Farnden, Head of Marketing

For most of us, broadband has become essential to our day-to-day working and home lives with the vast array of ways in which we use our connection continuing to increase and bandwidth demands booming. So, is it time broadband was officially recognised as a utility, like gas, water and electricity?

The recent Digital Skills Committee report commissioned by the House of Lords suggests that broadband is now as essential as our other utilities and that designating broadband as a ‘utility’ could help to solve the issue of ‘not-spots’ in the UK and ensure a future-proof connectivity infrastructure. The Government is already working with providers to rollout superfast broadband to 95% of the country by 2017. But what about that final 5% – would broadband being classed as a utility really help to solve this?

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5 Reasons why you should move from traditional PBX to VoIP

Posted on Mar 09 2015 by Paul Heritage-Redpath | Comments Off on 5 Reasons why you should move from traditional PBX to VoIP
Categories : Reselling, Voice, VoIP

Over recent years we have seen a considerable increase in demand for SIP based communications solutions from traditionally ISDN and PBX based resellers. So, why are more and more resellers moving into the provision of IP based telecoms? Here are 5 good reasons:

Paul

Paul Heritage-Redpath, Product Manager

#1 Business Continuity

The flexible and virtual nature of SIP trunks makes them ideal for disaster recovery strategies. Incoming calls can be easily and almost immediately transferred to an alternative number such as a mobile or to alternative premises, providing complete business continuity in the event of a problem.

Entanet customers can even specify an alternative location as an auto failover solution by providing a DNS SRV record to send calls to. SRV is a type of Domain Name System record – it allows you to specify where traffic goes based on a combination of priority and availability. It is similar in functionality to Mail Exchange (MX) records for email.

With traditional solutions such as an ISDN this is not as easy as the ISDN is installed to a physical location and the affected company would be likely to incur significant downtime and additional costs for rerouting the calls.

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The Internet of Things…the opportunities are endless!

Posted on Mar 03 2015 by Paul Heritage-Redpath | Comments Off on The Internet of Things…the opportunities are endless!
Categories : Reselling

The Internet of Things (IoT) – that’s just connected cars, smart thermostats and self-replenishing fridges isn’t it? Well, no actually. The seemingly endless possibilities presented by IoT could significantly improve efficiency, reduce costs, improve customers’ experiences and potentially even save lives – not to mention generate an abundance of new opportunities for our very own channel.

What is IoT?
First things first, let’s explain what we’re talking about here. The Internet of Things is when everyday objects (such as cars and thermostats) are connected to the Internet and ‘talk’ to each other and to other systems to enhance the consumer/user’s experience and automate relatively basic actions.

For example, most of us have heard of smart thermostats by now (e.g. Nest and Hive). A thermostat that can be controlled either by your mobile, tablet or PC or can detect and automatically utilise data it receives from your home environment. In some situations it can even learn your behaviour to turn on and off at appropriate times, set the most comfortable temperature throughout your home and help you to reduce or at least monitor your energy consumption.

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Is there really still a market for FTTP?

Posted on Feb 25 2015 by Paul Heritage-Redpath | 2 Comments
Categories : Broadband, Fibre, Reselling

If you couple the increasing availability of ‘up to’ 80Mbps FTTC (Fibre To The Cabinet) broadband with the growing popularity of competitively priced Ethernet based services such as leased lines, GEA and EFM, we ask “Is there really still a market for FTTP?”

Paul

Paul Heritage-Redpath, Product Manager

While the answer is fundamentally ‘yes’ in our view, it’s important to understand that the potential market for FTTP customers is being squeezed. We are still receiving regular enquiries about FTTP from our resellers, who tell us they often struggled to find a wholesale provider for FTTP. It continues to be a viable option for business customers looking for high speed connectivity but who don’t need the service guarantees provided by Ethernet based solutions. It’s only real current Achilles heel is its limited availability, especially when compared to its more accessible cousin, FTTC.

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The MAC system: If it’s not broke…?

Posted on Feb 17 2015 by Neil Watson | Comments Off on The MAC system: If it’s not broke…?
Categories : Broadband, Migration, Reselling

We recently ran a poll on this blog asking “Have you and your customers encountered issues with the existing MAC system and will the new one solve these?” Unsurprisingly, 50% stated that they hadn’t had any issues and believe the changes to be unnecessary with a further 38% stating a few issues had been experienced but that they didn’t think the new system would help. That’s an 88% majority that think the changes coming into force from June are unnecessary! So, why are Ofcom getting involved? After all, if it’s not broke – why fix it?

MAC_chart

That’s a good question! Back in 2012 when the consultation began, Ofcom argued that they received numerous complaints on this subject and their own research showed problems with customer confusion, unnecessary delays, unfair costs and even slamming – although this was later agreed to be a much smaller problem than originally suspected. Therefore Ofcom set about to evaluate and change the current process and as a result the new Gaining Provider Led (GPL) system will take effect from June 2015.

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Poll: Are you providing VoIP as an alternative to traditional PBX?

Posted on Feb 10 2015 by Gemma Dickinson | Comments Off on Poll: Are you providing VoIP as an alternative to traditional PBX?
Categories : Polls, Reselling, VoIP

We have been discussing the merits of adding VoIP to your portfolio for quite some time now and whilst we continue to believe that the addition of VoIP could help resellers take advantage of valuable opportunities, we would like to hear your experiences and opinions.

That’s why we’ve added a new poll to find out how many of our readers are already providing VoIP and which of you are providing it as an alternative to traditional PBX solutions or in addition to. Let us know your feedback by participating in our poll and/or leaving us a comment below.

Related articles

Further information

  • Entanet Website: VoIP

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2015 – The Year of Ethernet?

Posted on Jan 13 2015 by Stephen Barclay | Comments Off on 2015 – The Year of Ethernet?
Categories : Ethernet, Reselling

Happy New Year!

In 2014 we were delighted to achieve record Ethernet sales as we saw demand for Ethernet based solutions rocket and through careful forecasting we expect this coming year to be even more fruitful. That’s why we think 2015 will be ‘The Year of Ethernet’!

Stephen Barclay, Head of Sales

Stephen Barclay, Head of Sales

Why is Ethernet growing?

The popularity of new cost effective Ethernet based solutions such as EFM and GEA are making it more accessible and affordable to a larger number of (smaller) businesses. This, coupled with the ever increasing consumption of bandwidth and growing reliance on connectivity for business critical applications and communications, means that more businesses are turning towards Ethernet to ensure guaranteed service and benefit from increased speeds and scalable bandwidth options.

But it’s not just about new Ethernet customers. Over recent years as bandwidth requirements continue to grow for most businesses we have seen a significant increase in the adoption of higher speed connections from existing customers, upgrading their current connections and scaling up their bandwidth requirements.

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Meet the author – Neil Watson

Posted on Dec 02 2014 by Neil Watson | Comments Off on Meet the author – Neil Watson

It’s time for another ‘meet the author’ article and this time we are introducing our Head of Service Operations, Neil Watson…

How long have you worked at Entanet?

I’ve not long surpassed my 8 year anniversary – and boy has it gone quickly!

What are your key responsibilities within the business and what are your areas of expertise?

I’m responsible for running the technical support, customer services, premier support and solutions provision teams.

With regards to opinion, which topics do you usually cover and why?

I tend to cover a range of subjects from net neutrality, data retention to BDUK and anything operational. Net neutrality is a key principle of the Internet and any attempt to create a multi-tiered access, especially for commercial gains, should be resisted. I’ve also covered content controls and, whilst anyone that could be considered vulnerable should be protected, I don’t believe that forcing ISPs to become the front line of such controls is a sensible approach – I’d much prefer to tackle the causes rather than implement something that will be simple to circumnavigate.

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Is the upload speed REALLY important?

Posted on Nov 24 2014 by Darren Farnden | 1 Comment

ISPs’ controversial headline speed adverts pretty much exclusively focus on broadband download speeds. After all, that’s what the customers are really interested in, isn’t it?! Not according to ISPReview.co.uk, who recently ran a poll of their readers that found that almost 25% rated upload speed as ‘very important’. So, should ISPs be providing this information more readily?

Darren Farnden, Head of Marketing

Darren Farnden, Head of Marketing

In fairness, ISPreview.co.uk’s readers are probably a bit more tech savvy than many broadband users and therefore are more aware of the increasingly important role upload speeds play in their day to day Internet usage habits. So, are customers really concerned with (or even aware of) the importance of their upload speed?

Changing Internet usage habits

That depends on how they use their Internet connection. If they are using it to support an application that is reliant on two-way data transfer such as VoIP or video conferencing or predominantly upload based such as FTP, then they are likely to be more aware of the importance of a good upload speed. Even in the residential broadband market, where customers are uploading more and more information (e.g. photos) to social media sites or online gaming for example, they will be significantly aware of the impact a faster upload speed can have. Alternatively, if they are predominantly downloading information it may be a less important factor to them.

However, with market trends showing an increasing adoption of hosted services and analysts predicting significant growth in things like the IoT and connected devices, surely upload speed is set to become increasingly important to everyone’s day to day Internet usage.

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