2015 – The Year of Ethernet?

Posted on Jan 13 2015 by Stephen Barclay | Comments Off on 2015 – The Year of Ethernet?
Categories : Ethernet, Reselling

Happy New Year!

In 2014 we were delighted to achieve record Ethernet sales as we saw demand for Ethernet based solutions rocket and through careful forecasting we expect this coming year to be even more fruitful. That’s why we think 2015 will be ‘The Year of Ethernet’!

Stephen Barclay, Head of Sales

Stephen Barclay, Head of Sales

Why is Ethernet growing?

The popularity of new cost effective Ethernet based solutions such as EFM and GEA are making it more accessible and affordable to a larger number of (smaller) businesses. This, coupled with the ever increasing consumption of bandwidth and growing reliance on connectivity for business critical applications and communications, means that more businesses are turning towards Ethernet to ensure guaranteed service and benefit from increased speeds and scalable bandwidth options.

But it’s not just about new Ethernet customers. Over recent years as bandwidth requirements continue to grow for most businesses we have seen a significant increase in the adoption of higher speed connections from existing customers, upgrading their current connections and scaling up their bandwidth requirements.

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Meet the author – Neil Watson

Posted on Dec 02 2014 by Neil Watson | Comments Off on Meet the author – Neil Watson

It’s time for another ‘meet the author’ article and this time we are introducing our Head of Service Operations, Neil Watson…

How long have you worked at Entanet?

I’ve not long surpassed my 8 year anniversary – and boy has it gone quickly!

What are your key responsibilities within the business and what are your areas of expertise?

I’m responsible for running the technical support, customer services, premier support and solutions provision teams.

With regards to opinion, which topics do you usually cover and why?

I tend to cover a range of subjects from net neutrality, data retention to BDUK and anything operational. Net neutrality is a key principle of the Internet and any attempt to create a multi-tiered access, especially for commercial gains, should be resisted. I’ve also covered content controls and, whilst anyone that could be considered vulnerable should be protected, I don’t believe that forcing ISPs to become the front line of such controls is a sensible approach – I’d much prefer to tackle the causes rather than implement something that will be simple to circumnavigate.

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Is the upload speed REALLY important?

Posted on Nov 24 2014 by Darren Farnden | 1 Comment

ISPs’ controversial headline speed adverts pretty much exclusively focus on broadband download speeds. After all, that’s what the customers are really interested in, isn’t it?! Not according to ISPReview.co.uk, who recently ran a poll of their readers that found that almost 25% rated upload speed as ‘very important’. So, should ISPs be providing this information more readily?

Darren Farnden, Head of Marketing

Darren Farnden, Head of Marketing

In fairness, ISPreview.co.uk’s readers are probably a bit more tech savvy than many broadband users and therefore are more aware of the increasingly important role upload speeds play in their day to day Internet usage habits. So, are customers really concerned with (or even aware of) the importance of their upload speed?

Changing Internet usage habits

That depends on how they use their Internet connection. If they are using it to support an application that is reliant on two-way data transfer such as VoIP or video conferencing or predominantly upload based such as FTP, then they are likely to be more aware of the importance of a good upload speed. Even in the residential broadband market, where customers are uploading more and more information (e.g. photos) to social media sites or online gaming for example, they will be significantly aware of the impact a faster upload speed can have. Alternatively, if they are predominantly downloading information it may be a less important factor to them.

However, with market trends showing an increasing adoption of hosted services and analysts predicting significant growth in things like the IoT and connected devices, surely upload speed is set to become increasingly important to everyone’s day to day Internet usage.

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Broadband Speed Guarantees – Oh come on Which? get real!

Posted on Nov 18 2014 by Paul Heritage-Redpath | 5 Comments

Which? have once again called for broadband speed guarantees for customers, demonstrating their continued lack of understanding of the complexity of this issue and the multi-tier structure of the broadband delivery market – including Openreach’s critical role in fault resolution.

Back in March, they called on all ISPs to provide a ‘broadband speed guarantee’ which would provide customers with written speed ‘estimates’ at the start of the contract; allow customers to exit contracts without penalty if that speed isn’t achieved (so, actually they want a ‘guarantee’ not an ‘estimate’); fix loss of connection as quickly as possible; refund people for loss of service; and remove the jargon and ‘take responsibility’ for fixing problems. All in all, they wanted a basic SLA for broadband providing guarantees and compensation.

Their latest survey of over 2000 UK adults reportedly found that only 5% of people agreed that broadband speed is advertised in the clearest way and 88% agreed that speed was the second most important factor when choosing a broadband deal (after price). This has led Which? to re-issue their calls for a ‘broadband speed guarantee’ although in fairness, this time they appear to have dropped the request for early contract exit options where the speed provided isn’t achieved.

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Poll: Have you and your customers encountered issues with the existing MAC system and will the new one solve these?

Posted on Nov 05 2014 by Gemma Dickinson | 1 Comment
Categories : Broadband, Reselling

Next year the current MAC based migration process for broadband services will change due to reported issues with the existing system. The new system will be ‘Gaining Provider Led’ and intends to speed up the migration process for customers by eliminating the losing provider’s ability to cause unnecessary delays. The new process is due to go live in June 2015 but will the new GPL based system really solve the alleged existing problems? Will it cause new ones? We would like to hear your opinion so we have created a new poll on this subject – take a look and cast your vote.

You can also leave us a comment below!

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Is broadband still suitable for business use?

Posted on Oct 07 2014 by Stephen Barclay | Comments Off on Is broadband still suitable for business use?
Categories : Broadband, Business, Fibre, Reselling

A recent survey by the Citizen’s Advice Bureau found that over the past 12 months 30% of small businesses have experienced problems with their phone and broadband services leaving them unsatisfied. So we ask, is broadband still suitable for business use?

Stephen Barclay, Head of Sales

Stephen Barclay, Head of Sales

Gillian Guy, CEO of the Citizen’s Advice Bureau said “Poor broadband services are costing small firms business…A reliable broadband service is essential for firms to be able to operate.” The research found that almost 25% of small businesses have complained about service problems with 92% of complaints focusing on stability problems or total loss of service.

However, at the end of the day there is only so much that can be done to improve the broadband service for SMEs, after all by its nature broadband is a contended service with no service guarantees or SLAs and its performance is dependent on many factors such as internal wiring, distance from the exchange etc.

That being said, Ofcom have launched their own plans to improve the provision of broadband services for SMEs. Their own data showed more positive results, stating that 85% of SMEs believe they are well served by the UK market but there are still issues and Ofcom hopes its new plan will make high quality digital communications more accessible to SMEs.

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IPv6 explained

Posted on Aug 11 2014 by Paul Heritage-Redpath | Comments Off on IPv6 explained
Categories : IPv6, Reselling

OK, OK so you already know that IPv4 addresses have pretty much ran out now and that as ISPs we all need to ensure that we can support IPv6 addresses – we’ve been harping on about that for years and covered it several times on this blog!

Paul

Paul Heritage-Redpath, Product Manager

But do you really know what IPv6 is and how it works? Do you know what benefits IPv6 brings to your customer? Do you know what went wrong with IPv4? and more importantly…what happened to IPv5?

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Improving ADR with ISPA

Posted on Aug 05 2014 by Guest | Comments Off on Improving ADR with ISPA
Categories : ADR, Government, Ofcom, Reselling

Along with many of our peers we have been dissatisfied with the current Alternate Dispute Resolution (ADR) scheme for a while now. Whilst we appreciate the importance of an ADR scheme, we believe the current process is unfairly biased against the ISP who has to foot the bill regardless of the outcome, provides little to no feedback on rulings and is too easily abused by consumers. That’s why we were delighted to hear ISPA are working alongside Government and OFCOM to improve the current system, and we were even more delighted when ISPA offered to discuss their improvement plans with us in a guest blog. Andrew Kernahan, Public Affairs Manager at ISPA explains…

Paul

Andrew Kernahan, Public Affairs Manager, ISPA

The Communications Act made belonging to an Alternate Dispute Resolution (ADR) scheme a legal requirement for all telecommunications providers for consumer customers and businesses of less than 10 employees. There are two Ofcom-approved providers, CISAS and Ombudsman Services, with ISPA members entitled to free CISAS membership as part of ISPA membership. ISPA also takes complaints from members’ customers as a way of managing a customer complaint before going to ADR, and we think this has saved members a lot of time and money over the years.

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The A-Z of industry issues (part 2)

Posted on Jul 02 2014 by Darren Farnden | Comments Off on The A-Z of industry issues (part 2)

Here it is, what you’ve all been waiting for……the second part of our A-Z, or should that be K-Z of industry issues!

Darren Farnden, Head of Marketing

Darren Farnden, Head of Marketing

K – Kids and protecting them online

How do we effectively protect our children online? Where does parental responsibility end and parental controls begin? It’s a fine balancing act and an important one. Whilst we commend the largest consumer focused ISPs for providing free parental controls to help guard against unsuitable material for minors, it’s not the end of the story. This needs to be backed up with education and parental responsibility. This site contains some useful advice: http://www.saferinternet.org/safer-internet-day.

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The A-Z of industry issues (Part 1)

Posted on Jun 25 2014 by Darren Farnden | Comments Off on The A-Z of industry issues (Part 1)

We cover a great deal of topical industry matters on this blog so as a quick overview and update, here is an (almost) complete A-Z to highlight some of the most controversial ones that we discuss regularly and that you might be interested in or at least should be aware of…

Darren Farnden, Head of Marketing

Darren Farnden, Head of Marketing

A – ADR (Alternative Dispute Resolution)

Back in 2012 OFCOM announced its plans to change the current ADR system for ISPs to make it more consistent. With the current system, very similar complaints can be dealt with very differently leading to dissatisfaction for the ISPs and the complainants. Little news has followed this announcement as OFCOM continued to gather feedback on the proposals but in March 2014 ISPA echoed our original perspective and called for changes to the cost allocation of the disputes as ISPs are usually left to pay for the ADR charges even when they win their cases. This is one to keep an eye on and we will provide updates as further news is announced.

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