Meet the Author – Emma Fisher

Posted on Aug 15 2018 by Emma Fisher | No Comments
Emma Fisher

Emma Fisher, Sales Support Manager

Emma is our Sales Operations Manager and has recently started to contribute to our blog discussing developments in our popular EQT (Ethernet Quoting Tool) and discussing the importance of customer retention. Here’s your chance to get to know her a little better….

How long have you worked at Entanet?

I have been at Entanet for 3 years and during that time so much has changed and progressed – it’s flown by!

What are your key responsibilities within the business and what are your areas of expertise?

My role as Sales Operations Manager is very varied which means no two days are the same. My responsibilities include ensuring the efficient processing of Ethernet quotes and orders through the team, managing ongoing development work to improve and enhance our popular Ethernet Quoting Tool (EQT), managing the in-life services team which look after all of our existing customers’ needs such as upgrades, renewals and migrations, overseeing the onboarding of all of our new channel partners and analysing sales performance data to identify ways to make our team and our processes more efficient.

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Meet the Author – Lee Hill

Posted on Dec 05 2017 by Lee Hill | Comments Off on Meet the Author – Lee Hill
Categories : Author, PWAN, Sales
Lee Hill

Lee Hill, Pre-Sales Technical Manager

Lee heads up our Pre-sales Technical Support team and has recently started contributing to our Opinion blog, providing advice and guidance on how to make the most of highly profitable PWAN/IP VPN opportunities, so we thought it was time to get to know him better…

How long have you worked at Entanet?

It will be 4 years in January.

What are your key responsibilities within the business and what are your areas of expertise?

My role is to manage the Pre-Sales Technical Support team, who support the main sales team by designing and costing our most complex solutions to help our channel partners to sell bespoke services such as complex IP VPNs. We also work directly with our channel partners, where required, to attend customer meetings, develop presentations and generally help them to bid for and win these types of business.

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Channel Live: Why it’s definitely worth the trip

Posted on Aug 31 2017 by Darren Farnden | Comments Off on Channel Live: Why it’s definitely worth the trip

The industry has an all new, exciting and free-to-attend exhibition, Channel Live. It’s brought to you by Swink Events – the people behind Comms Business and the previous Convergence Summits (North and South), but this year it’s a single, centrally located event held at the NEC, Birmingham and it’s all taking place on 12-13th September. So, what’s new and why is it an event not to miss?

In terms of what’s new across the entire event, you can get all the details at www.channel-live.co.uk but to summarise, it offers an ideal opportunity to meet suppliers across the communications channel as well as a compelling seminar and panel debate programme. Entanet and CityFibre are both key ‘must see’ participants in the programme – on Wednesday 13th at Noon, Entanet CEO Elsa Chen will debate ‘value’ in the changing landscape of wholesale network providers with industry peers; while at 2.15pm, in a session that’s sure to be standing room only, CityFibre CEO Greg Mesch will sit alongside Openreach to discuss the building of wholesale networks in a digital world.

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Meet the author – Paul North

Posted on Jun 13 2017 by Paul North | Comments Off on Meet the author – Paul North
Categories : Author, Ethernet, PWAN, Sales
Paul North

Paul North, Sales Manager

Our new Sales Manager, Paul North, is our next author to meet. Despite being relatively new to his current role and our Opinion blog, he is an Entanet veteran with over 10 years service across our technical support, provisioning and sales teams.

How long have you worked at Entanet?
I started at Entanet as a technical support agent in 2006 aged just 18. After a year or so in support I was seconded to Ethernet provisioning for a while before joining the sales team in October 2007. I became a solutions consultant in March 2010 and then Sales manager in July 2016, so I’ve gained a lot of industry (and company) knowledge and experience over the last 10 years.

What are your key responsibilities within the business and what are your areas of expertise?
I am currently responsible for our entire Ethernet and Wholesale DSL number. I manage our team of Sales Consultants and I assist them with customer meetings, conference calls and individual deals. I create promotions & strategies for the team and I also manage the commercial relationships with our key suppliers such as BT Wholesale, TalkTalk, Virgin & Vodafone.

My main product areas of expertise are layer 2 xDSL, Ethernet & MPLS.

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Position your business for success with DX

Posted on Apr 27 2017 by Darren Farnden | Comments Off on Position your business for success with DX

In our modern society data is king. According to global tech firm IBM, we’re creating 2.5 quintillion bytes of data every single day, from every single interaction that we have with technology. To put it into context, this means that every time a web page is viewed, a smart fridge is opened, a sensor detects rain or a multitude of other ‘everyday’ activities is performed, data is created. This exponential growth in the industry of data means that it’s worth a small fortune, which is great news for the channel – all of that data needs to be stored and get from A to B after all.

Now consider this value in the context of digital transformation (DX), where businesses are moving to virtual platforms, embracing the Internet of Things and employing the best of technology in order to ‘stay in the game’. As it’s now commonly accepted that digitalisation is ‘table stakes’ for business success, opportunities will exist here for some time. Research agency IDC recently predicted that the global annual spend on DX projects will increase from $1.2 trillion this year (that’s a smidge over £930 billion at today’s exchange rate) to $2 trillion by 2020. That’s a lot of technology being adopted that’ll require connectivity to make the best of it.

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Why conversation is the key to successful PWANs

Posted on Mar 30 2017 by Paul North | Comments Off on Why conversation is the key to successful PWANs
Categories : PWAN, Sales
Paul North

Paul North, Sales Manager

In the move to a transactional business model the art of the sales conversation is dying. It’s not surprising – why spend hours on a deal that’ll provide slim margins at best, when it could be placed within minutes using an online portal? But online isn’t always best. There are occasions – such as when you’re working on a complex PWAN solutions – that interacting with a real live human being is the route to the best possible solution for your customer, better margins for you and an improved relationship with your wholesale supplier.

Our latest free to download ebook ‘Why conversation is the key to successful PWANs’ details how the art of conversation, consultative selling and working in partnership with both your customer and your wholesale supplier will yield big returns for your business.

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5 signs you need a leased line

Posted on Mar 02 2017 by Paul North | Comments Off on 5 signs you need a leased line
Paul North

Paul North, Sales Manager

Choosing the right connectivity is critical for any business. Here’s five signs that a Leased Line is what you’re looking for.

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Getting in on the action – opportunities in the SME market

Posted on Jan 24 2017 by Darren Farnden | Comments Off on Getting in on the action – opportunities in the SME market

Unless you’re an analyst by trade or nature, wading through market research to pinpoint opportunities can be at best time-consuming and at worst, difficult. So wouldn’t it be great if someone did all the reading for you and produced a guide to the opportunities that they’d identified on your behalf, leaving you time to do your actual day-job?

Look no further, for that is exactly what we’ve done. Our latest ebook – Connectivity opportunity in the SME marketplace – is a guide to the opportunities we’ve identified by analysing the latest stats to be published by Ofcom in their SME Consumer Experience Report 2016, which was published earlier this month.

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Meet the author – Paul Diamond

Posted on Dec 06 2016 by Paul Diamond | Comments Off on Meet the author – Paul Diamond
Categories : Author, Broadband, Ethernet, Sales
Paul

Paul Diamond, Chief Operating Officer

The next author to introduce himself to our readers is relative newcomer Paul Diamond, our Chief Operating Officer:

How long have you worked at Entanet?
I’ve been with Entanet for a year, but what a year it’s been! 2016 is our 20th year of trading and we’ve achieved most of our strategic goals, there’s just one more to go but we’re not quite at the end of the month yet. Of everything that we’ve achieved this year, I’m most proud that we were awarded the BS EN ISO 9001:2015 quality management accreditation; have delivered against our business objectives in the face of increasingly pressured margins and relaunched our partner portal, synergi, to provide partners with a system that is much more feature rich and user friendly than it’s predecessor.

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4 key principles that good ISPs uphold

Posted on Nov 02 2016 by Darren Farnden | Comments Off on 4 key principles that good ISPs uphold
Categories : Reselling, Resources, Sales, Support

It’s great to see the channel thriving and continuing to grow. More and more businesses see the potential in Britain’s connectivity industry and this can only result in better services for consumers. But if you’re new to the game, how can you differentiate your business and compete in an environment with increasingly pressured margins?

The first thing to note is that you can’t compete on price alone, especially when it comes to data connectivity. If you do this – consistently slashing prices hoping that you’ll make money on volume of sales alone – you’ll quickly find yourself out of business. We’ve seen that resellers are having to sell more circuits at lower margins to grow their businesses; first in the broadband market and now increasingly when it comes to Ethernet too. This means that it’s becoming ever more important to differentiate elsewhere and, in our experience, it’s service where you can really distinguish yourselves from your competition.

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