How to use a PWAN to promote customer loyalty

Posted on Oct 25 2016 by Stephen Barclay | Comments Off on How to use a PWAN to promote customer loyalty
Categories : PWAN, Sales
Stephen Barclay, Sales Director

Stephen Barclay, Sales Director

We’ve sung the praises of PWAN solutions many times on our opinion blog and while there are a great number of channel resellers who are tuned in to the opportunities that they provide, there are those who aren’t sure how to continue extracting value from them once the solution has gone live.

Our latest ebook, which is free to download, provides the information that you’ll need to provide an ongoing and proactive PWAN monitoring and maintenance service to your customers, ensuring that you don’t fall into the trap of playing messenger between your customer and supplier when problems occur. Providing such value-added services not only give you additional revenue-producing opportunities but will also build trust in your brand and keep your customers coming back to you for more.

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Help your customers to keep calm & carry on

Posted on Aug 16 2016 by Stephen Barclay | Comments Off on Help your customers to keep calm & carry on
Stephen Barclay, Sales Director

Stephen Barclay, Sales Director

The sun might be out at the moment, but with only 20 weeks left of 2016 we’ll very soon find ourselves in the midst of The Great British Winter and the onslaught of bad weather that this usually brings. For the business owner, this can be extremely costly and not just to the bottom line. Lower staff productivity, absenteeism and damage to infrastructure all have a disrupting impact on business continuity.

In fact, the Chartered Management Institute reported that 77% of organisations were adversely affected by the heavy snowfall experienced during the winter of 2012 when 63% of people were unable to go to work because of travel disruption; 46% of people had issues with school closures/childcare; 43% of external meetings and business trips were cancelled; 40% suffered loss of IT and 27% suffered loss of telecoms.

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Meet the author – Stephen Barclay

Posted on Apr 20 2016 by Stephen Barclay | Comments Off on Meet the author – Stephen Barclay
Categories : Author, Broadband, Ethernet, Sales
Stephen Barclay, Sales Director

Stephen Barclay, Sales Director

The next author to introduce himself to our readers is our Sales Director, Stephen Barclay…

How long have you worked at Entanet?
I first came to Entanet in August 2010, so I’m well on my way to six years of service.

What are your key responsibilities within the business and what are your areas of expertise?
As Entanet’s Sales Director I’m responsible for the strategic direction of our sales efforts and ultimately for both customer acquisition and retention. In reality this means that my role is quite diverse – from overseeing sales planning, forecasting and revenue targets to the strategic direction of how we engage with customers. This means making sure that we work in conjunction with our partners, that our sales process is consultative and that we support our partners to achieve their goals. Of course this also means ensuring that we have the appropriate skillset and expertise available within our team, specifically from a technical point of view – so that we can add value to our partners with our creative approach to solutions design.

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6 Reasons why every business needs a CRM

Posted on Jan 05 2016 by Matthew Mills | Comments Off on 6 Reasons why every business needs a CRM
Categories : Business, Sales
Matt

Matt Mills, Head of IT

CRMs – they’re just for large organisations aren’t they? Surely they’re only useful for the sales team? What’s wrong with just using spreadsheets to record your customer contacts and progress? Don’t they just enable management to spy on you and criticise your productivity? The answer- is no!

There’s a lot more to CRMs and when implemented properly they can bring a huge number of benefits to the entire business, regardless of its shape and size, and help your sales team immensely. In addition to the usual discussions about improved efficiency, visibility and productivity – our latest eBook describes 6 reasons why we think you should consider implementing a CRM in your business. 

 

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