Poll: Are you already promoting ISDN replacement services ahead of the 2025 withdrawal?

Posted on Jun 19 2018 by Gemma Dickinson | Comments Off on Poll: Are you already promoting ISDN replacement services ahead of the 2025 withdrawal?
Categories : GPON, Polls, Reselling, Voice, VoIP

As we discussed in our recent article ‘Time is ticking for ISDN – Are you ready?’ all ISDN (and PSTN) services will be completely withdrawn by 2025, generating a great opportunity for resellers to encourage their customers to seek alternative solutions in advance of this deadline. To help our partners get ahead of the competition we have launched a new ISDN replacement solution, which provides customers with a 500Mbps GPON connection and a choice of either 30 free SIP channels (if your customer wants to retain any existing PBX equipment) or 20 free hosted voice seats.

You can find out more here: ISDN Replacement

That’s why we’ve added a new poll – we’d like to know about your current activities around ISDN replacement opportunities. Are you already proactively discussing this with your customers? Are you already receiving enquiries? Or do you think it’s too soon? Let us know your thoughts and experiences by voting in our poll.


 

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5 signs you need Hosted Voice

Posted on May 30 2018 by Paul Heritage-Redpath | Comments Off on 5 signs you need Hosted Voice
Categories : Reselling, VoIP

Now really is the perfect time to resell our all new Hosted Voice solutions and here’s 5 reasons why your customers will want them.

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Time is ticking for ISDN – Are you ready?

Posted on Apr 26 2018 by Paul Heritage-Redpath | Comments Off on Time is ticking for ISDN – Are you ready?

Openreach recently began its consultation with ISPs on the planned withdrawal of all PSTN and ISDN services by 2025 as they attempt to move all telephone systems to newer, more flexible VoIP solutions. However, that doesn’t mean that Openreach is withdrawing all copper phone lines, they’re still very much needed for the provision of copper based and FTTC broadband services (amongst other things) but it does mean that business customers currently using ISDN and PSTN phone systems will need to upgrade to an alternative, and that’s where you come in!

Whilst 2025 may sound like a long way off, with an estimated 2.1 million ISDN30 channels and 0.87 million ISDN2 Business channels currently in use in the UK now really is the perfect time to get ahead of your competitors and seize this opportunity. Being proactive really could pay off, helping your customers to be fully prepared well in advance of the withdrawal date.

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Hosted Voice – Don’t be just another ‘me-too’ Broadsoft provider

Posted on Mar 14 2018 by Paul North | Comments Off on Hosted Voice – Don’t be just another ‘me-too’ Broadsoft provider
Categories : Reselling, VoIP

Are you interested in reselling Hosted Voice/VoIP but unsure which type of service to provide to your customers? Or are you already reselling VoIP but struggling to differentiate yourself in the crowded Broadsoft based SME market?

As demand for hosted voice increases and more and more providers are offering the service its becoming increasingly harder for resellers to stand out from the crowd and take real advantage of this growing market – after all you might as well just opt for a Broadsoft based solution and compete on price right?

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Channel Live: Why it’s definitely worth the trip

Posted on Aug 31 2017 by Darren Farnden | Comments Off on Channel Live: Why it’s definitely worth the trip

The industry has an all new, exciting and free-to-attend exhibition, Channel Live. It’s brought to you by Swink Events – the people behind Comms Business and the previous Convergence Summits (North and South), but this year it’s a single, centrally located event held at the NEC, Birmingham and it’s all taking place on 12-13th September. So, what’s new and why is it an event not to miss?

In terms of what’s new across the entire event, you can get all the details at www.channel-live.co.uk but to summarise, it offers an ideal opportunity to meet suppliers across the communications channel as well as a compelling seminar and panel debate programme. Entanet and CityFibre are both key ‘must see’ participants in the programme – on Wednesday 13th at Noon, Entanet CEO Elsa Chen will debate ‘value’ in the changing landscape of wholesale network providers with industry peers; while at 2.15pm, in a session that’s sure to be standing room only, CityFibre CEO Greg Mesch will sit alongside Openreach to discuss the building of wholesale networks in a digital world.

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A fond farewell to ISDN

Posted on Jun 21 2017 by Paul Heritage-Redpath | Comments Off on A fond farewell to ISDN
Categories : Voice, VoIP

When it comes to technology, the pace of change is quickening. Ten years ago we didn’t know what an iPhone was (at least not for another month anyway) but now it seems that every week we’re seeing an innovative new means of communication being introduced. This continuous push for newer, faster, better connectivity is inevitably leaving older technologies to shrivel in its wake and we channel participants get to witness the gradual decay. In the spotlight at the moment is ISDN, the digital lines with multiple channels that allow more than one method of communication to take place simultaneously. Born in 1989, at a time before Internet access was publically available in the UK, it used to be the pinnacle of business connectivity – akin to the leased lines of today – but is now slated for the chopping block by BT Chief, Gavin Patterson. BT intends to stop selling ISDN by 2020 and shut it down completely by 2025 – meaning that the millions of businesses in the UK running their telephony over ISDN will soon need to find an alternative means to keep talking. (If you’re interested in the stats, Ofcom’s Market Data Update says that there were a total of 33.5 million UK PSTN lines and ISDN channels at the end of 2016, representing a year-on-year decrease of 211k (0.6%) and a decline of 74k (0.2%) compared to the previous quarter.)

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What are you looking for most in a new VoIP solution?

Posted on May 09 2017 by Gemma Dickinson | Comments Off on What are you looking for most in a new VoIP solution?
Categories : Polls, VoIP

Hosted voice provides healthy margins, alternative revenue streams and flexible disaster recovery options to the channel which is why this market continues to grow and prosper. But, we would like to know what you and your customers require most from a hosted voice solution – is it simply down to price and margins or is the underlying infrastructure and reliability of the service of higher priority? How important are white label options, easy ordering and simple billing to your business and your customers? Or does it all come down to the variety of features available?

Let us know what you value most by participating in our latest poll located to the right of this post.

 

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Is telephony fraud the UK’s forgotten crime?

Posted on Mar 14 2017 by Paul Heritage-Redpath | Comments Off on Is telephony fraud the UK’s forgotten crime?
Categories : Fraud, Security, VoIP

Telephony fraud is unfortunately nothing new but with the opening of the new National Cyber Security Centre, ITSPA have seized the opportunity to demand that GCHQ work together with industry to combat the issue and make telecoms fraud a priority.

ITSPA argued that “Government, law enforcement and industry need to be more joined up to help combat telephony fraud, which remains a significant problem and is estimated to add 2% to the average user’s phone bill.” said Eli Katz, Chair of ITSPA.

She added “Telephony fraud is in some ways the UK’s forgotten crime. Due to the difficulties in bringing forward successful prosecutions due to the highly international element of crime, it often goes unreported by the telecommunications industry, resulting in law enforcement and Government devoting a disproportionately low level of resource to the area. ITSPA continues to work to encourage industry to report instances of telephony fraud to ensure that the crime receives the attention it deserves.”

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Getting in on the action – opportunities in the SME market

Posted on Jan 24 2017 by Darren Farnden | Comments Off on Getting in on the action – opportunities in the SME market

Unless you’re an analyst by trade or nature, wading through market research to pinpoint opportunities can be at best time-consuming and at worst, difficult. So wouldn’t it be great if someone did all the reading for you and produced a guide to the opportunities that they’d identified on your behalf, leaving you time to do your actual day-job?

Look no further, for that is exactly what we’ve done. Our latest ebook – Connectivity opportunity in the SME marketplace – is a guide to the opportunities we’ve identified by analysing the latest stats to be published by Ofcom in their SME Consumer Experience Report 2016, which was published earlier this month.

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Without connectivity DX is dead

Posted on Jan 17 2017 by Darren Farnden | Comments Off on Without connectivity DX is dead

Although the concept of digital transformation (aka digitisation, digitalisation or DX for short) has been around since as early as 2010, it’s really taken off in the last year, with Google searches for the term reaching a peak in November. It’s more than just a buzzword though; looking beyond the hype you can see the trend of businesses of all sizes “investing in new technology and business models with a specific focus on customer experience”. With this focus on providing the best possible customer experience (who, let’s be honest, vote with their feet) it’s obvious that businesses of all sizes must embrace DX in order to remain competitive. The good news is that, as a communications reseller, you’re in a great position to capitalise on the opportunities that businesses going through their DX journey bring because, quite simply, without connectivity DX is dead.

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