Posted on Oct 28 2015 by Paul Heritage-Redpath | Comments Off on Is your 999 information correct?
VoIP is a very flexible telecoms solution and one of its particularly useful features is the fact that it can be diverted easily to any address or connected to from various locations. Whilst this provides users with fantastic flexibility, enabling comprehensive disaster recovery strategies and ensuring remote workers can connect easily – it poses a real problem for the emergency services.
The dynamic nature of the service means that unlike 999 calls from standard landlines (PSTN or ISDN)‚ calls from VoIP numbers don’t result in the true physical location of the caller appearing automatically on the operator’s screen. Since the VoIP service is delivered via IP‚ the caller is not necessarily restricted by a fixed location and this poses a challenge for the emergency services’ operations.
That is why it is essential to ensure your customers provide and keep location information for their VoIP users up to date. This information is then provided to the emergency services in compliance with Ofcom’s General Condition 4 and ensures the data provided to them is accurate. It could mean the difference between life and death!Read More »
Posted on Mar 31 2015 by Guest | Comments Off on GUEST BLOG: WebRTC: What are the challenges for the channel reseller?
Dan Winfield, Voxhub and ITSPA
WebRTC (Real-Time Communication) is one of the industry’s latest buzz words, but will it really have much of an impact on our industry and of course our channel? We contacted ITSPA (Internet Telephony Service Providers’ Association) to gather their views on the subject and they suggested a chat with Dan Winfield, Managing Director of Served Up Ltd, founder of the Voxhub telephony service and an ITSPA council member. With 20 years’ business and technical experience in Internet service development, Dan spends his days leading the development and delivery of new services and provided us with this guest blog on the subject:
Thanks to my involvement with ITSPA I’ve been asked to provide this guest blog for Entanet on the hot topic of WebRTC. I founded the 10 year old Voxhub telephony service and started one of the UK’s first Internet software companies 20 years ago, building web applications, so WebRTC fits firmly in my area of interest. ITSPA put me forward as a suitable candidate, although I must stress that these are my opinions. My views are gathered from regular discussion with other ITSPA member companies through my role on the council or at the many member events where we all get the chance to share opinions and understand the impact and opportunities of this type of technology.Read More »
Posted on Mar 09 2015 by Paul Heritage-Redpath | Comments Off on 5 Reasons why you should move from traditional PBX to VoIP
Over recent years we have seen a considerable increase in demand for SIP based communications solutions from traditionally ISDN and PBX based resellers. So, why are more and more resellers moving into the provision of IP based telecoms? Here are 5 good reasons:
Paul Heritage-Redpath, Product Manager
#1 Business Continuity
The flexible and virtual nature of SIP trunks makes them ideal for disaster recovery strategies. Incoming calls can be easily and almost immediately transferred to an alternative number such as a mobile or to alternative premises, providing complete business continuity in the event of a problem.
Entanet customers can even specify an alternative location as an auto failover solution by providing a DNS SRV record to send calls to. SRV is a type of Domain Name System record – it allows you to specify where traffic goes based on a combination of priority and availability. It is similar in functionality to Mail Exchange (MX) records for email.
With traditional solutions such as an ISDN this is not as easy as the ISDN is installed to a physical location and the affected company would be likely to incur significant downtime and additional costs for rerouting the calls.Read More »
Posted on Feb 10 2015 by Gemma Dickinson | Comments Off on Poll: Are you providing VoIP as an alternative to traditional PBX?
We have been discussing the merits of adding VoIP to your portfolio for quite some time now and whilst we continue to believe that the addition of VoIP could help resellers take advantage of valuable opportunities, we would like to hear your experiences and opinions.
That’s why we’ve added a new poll to find out how many of our readers are already providing VoIP and which of you are providing it as an alternative to traditional PBX solutions or in addition to. Let us know your feedback by participating in our poll and/or leaving us a comment below.
[cookiecontrol1]Read More »
Posted on Jun 25 2014 by Darren Farnden | Comments Off on The A-Z of industry issues (Part 1)
We cover a great deal of topical industry matters on this blog so as a quick overview and update, here is an (almost) complete A-Z to highlight some of the most controversial ones that we discuss regularly and that you might be interested in or at least should be aware of…
Darren Farnden, Head of Marketing
A – ADR (Alternative Dispute Resolution)
Back in 2012 OFCOM announced its plans to change the current ADR system for ISPs to make it more consistent. With the current system, very similar complaints can be dealt with very differently leading to dissatisfaction for the ISPs and the complainants. Little news has followed this announcement as OFCOM continued to gather feedback on the proposals but in March 2014 ISPA echoed our original perspective and called for changes to the cost allocation of the disputes as ISPs are usually left to pay for the ADR charges even when they win their cases. This is one to keep an eye on and we will provide updates as further news is announced.Read More »
Posted on Sep 26 2012 by Darren Farnden | Comments Off on VoIP Fraud – Are you at risk?
It’s no secret that VoIP fraud is a growing problem within the industry. It’s estimated that telecoms fraud can cost operators $40billion a year worldwide and IP based services contribute a significant proportion to that total. But as a VoIP reseller how can you protect yourselves and your customers from VoIP fraud?
Jon Farmer, Voice Technical Lead
In a recent interview with Comms Dealer magazine (August 2012 issue), FCS General Manager, Michael Eagle highlighted this issue and calls for every stage of the supply chain to become more vigilant against fraud. He states “The FCS view is that each member of the supply chain has responsibilities and an important part to play in preventing and dealing with fraud. Accordingly, FCS wants to establish clarity of responsibility and best practice at each level to prevent, restrict or mitigate the losses which would otherwise be suffered by innocent parties.”
Mr Eagle goes onto suggest that wholesalers have an obligation to set up “effective systems in line with agreed industry standards to detect, report and automatically block any unusual call activity as soon as it occurs”. Similarly he argues resellers need to be fully informed and able to react to intelligence as soon as it’s available and end user customers have a responsibility to ensure security and prevent hacking, cooperating with their providers effectively.Read More »
Posted on Jul 09 2012 by Darren Farnden | Comments Off on Get into VoIP – It’s perfect timing!
Have you toyed with the idea of reselling VoIP solutions in the past? Maybe you were put off by lack of knowledge or didn’t believe there was a market for these services. If that was the case then now is the perfect time to re-evaluate your thinking.
Get into VoIP – It’s perfect timing!
The emergence of more stable and affordable connectivity solutions such as fibre broadband and EFM, coupled with a general market acceptance of the concept and practice of hosted applications, as well as advancements in VoIP services to reduce jitter and improve call quality mean that demand for VoIP is increasing rapidly.
An Illume consulting report states that between 2010 and 2011 there was over 20% growth in VoIP, 85% of which was in small businesses and shows the hosted VoIP market is growing 11% quarter on quarter. Similarly, IDC believe the Western European market will grow by 49% CAGR to be worth $0.7bn by 2014.Read More »
Posted on Dec 20 2011 by Elsa Chen | Comments Off on A year in review – What did you think of 2011?
It’s been a busy year for the industry with a lot of controversial topics and industry debates. Through this opinion blog we have covered many of the key issues and received a number of interesting comments from our readers. Therefore, we thought it would be beneficial to provide a review of 2011 which includes a number of opinions and comments from our partners and readers.
Elsa Chen, General Manager
1. The dreaded DEA
First on the list in our 2011 review has to be the DEA. It has continued to plague the Internet industry this year and this looks set to continue into 2012. Barely a week has gone by where the DEA has not made the industry news in one form or another but the major points to remember are as follows:
Read More »
- 25% of the costs of the three strikes rule to be covered by ISPs
- The BT and TalkTalk judicial review which has now been granted grounds for appeal
- The popular Hargreaves’ report which aimed to restore some of the balance with regards to copyright infringement
- Ofcom and the Government’s u-turn on website blocking plans despite the court decision to force BT to block the Newzbin2 website.
Posted on Nov 09 2011 by Stephen Barclay | 1 Comment
Are you currently reselling VoIP? If the answer is no then you could be missing out on valuable opportunities. We think there are at least six reasons why and we’re encouraging all of our reseller partners to consider the benefits of reselling VoIP…
Stephen Barclay, Head of Sales
1. Now is the perfect time!Read More »
VoIP has been around for several years but in the early stages resellers and end users sometimes encountered problems meeting performance expectations. These issues were caused by things like jitter, call quality and inefficient underlying connectivity solutions. Over time though, VoIP providers have worked hard to overcome these initial teething problems and technological advancements have led to more effective underlying connectivity options such as ADSL2+, FTTC, EFM and more affordable leased lines. The quality of service now experienced has significantly improved which has in turn led to an acceptance of VoIP within the market, making now the perfect time to get involved.
Posted on Jul 08 2011 by Darren Farnden | Comments Off on And the winners are…
Last night at a glittering ceremony in London the annual ISPA Awards winners were announced and I’m delighted to say that Entanet took the crown in the Best Internet Telephony category for our high quality VoIP services and flexible options.
Darren Farnden, Head of Marketing
I’d also like to congratulate Professor Ian Hargreaves, who was awarded the title of “Internet Hero” for his review of the UK’s intellectual property laws and his recommendations on amending these laws to better suite a digital era. We previously covered Professor Hargreaves’ work in our article, ‘Professor Hargreaves restores the balance’. Unfortunately, he wasn’t able to attend the ceremony.
Similarly, the winner of the Internet Villain category was also unable to attend, much to the dismay of many of the ISPs in attendance I’m sure. This award went to the very worthy (and noteworthy) Andrew Crossley of ACS:Law, who demanded payments from Internet users for alleged copyright infringement with very little evidence and in a threatening manner. This award surely tops off the perfect year for Crossley who has been made bankrupt, been investigated by the SRA (Solicitors Regulatory Authority) and fined a pitiful £800 by the ICO (Information Commissioner’s Office) due to his supposed ‘limited means’. He continues to infuriate those affected by maintaining his life of luxury as he drives around in his £200k Bentley and lives in his £700k mansion (ISPReview.co.uk: ACSLaw UK Boss of Limited Means Found Living in a Mansion and Driving a Bentley). Hardly limited means! Perhaps he didn’t attend the ceremony because he couldn’t afford a ticket!Read More »