Posted on Oct 11 2016 by Paul Diamond | Comments Off on Defining business-grade connectivity
Paul Diamond, Chief Operating Officer
For too long, the comms industry has followed, perhaps blindly, a product-led sales strategy to satiate the desire of business and residential customers alike wanting immediate access to the latest and greatest technologies that promise easier, quicker and simpler access to data. But the easy sale doesn’t always make for an appropriate solution to the user’s needs, after all there is no such thing as an off-the-shelf-one-size-fits-all solution.
Instead, resellers have an opportunity to set themselves apart from the pack by putting the basic business principle of ‘know your customer’ to work and looking first at the customer’s need rather than a product set with a particular commission level. More specifically, this means determining what a user intends to use their IP connection for, how reliant they’ll be on it, what their available budget is and how much peace of mind is needed in terms of business continuity.
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Posted on Aug 16 2016 by Stephen Barclay | Comments Off on Help your customers to keep calm & carry on
Stephen Barclay, Sales Director
The sun might be out at the moment, but with only 20 weeks left of 2016 we’ll very soon find ourselves in the midst of The Great British Winter and the onslaught of bad weather that this usually brings. For the business owner, this can be extremely costly and not just to the bottom line. Lower staff productivity, absenteeism and damage to infrastructure all have a disrupting impact on business continuity.
In fact, the Chartered Management Institute reported that 77% of organisations were adversely affected by the heavy snowfall experienced during the winter of 2012 when 63% of people were unable to go to work because of travel disruption; 46% of people had issues with school closures/childcare; 43% of external meetings and business trips were cancelled; 40% suffered loss of IT and 27% suffered loss of telecoms.
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Posted on Feb 08 2016 by Darren Farnden | Comments Off on Celebrating 20 years of Entanet
This month Entanet celebrates 20 years in business and what a busy 20 years they’ve been! To set the scene, we were started back in 1996 by Taiwanese businessman Jason Tsai. Jason already operated the successful Enta Technologies and saw an opportunity in the provision of Internet services to technology resellers and alike. Entanet was born, delivering Internet connectivity, hosting and colocation services to channel partners. Our timeline below demonstrates just some of the major milestones the company has achieved since then.
We’ve seen many industry changes over the years with new competitors entering the market and old ones folding or being acquired; we’ve adopted a whole host of major regulatory changes and learned of various Government plans and policies to tackle everything from copyright infringement through to surveillance; and of course we’ve been excited to adopt numerous technological developments and advances, bringing new products and services and creating new market opportunities.
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Posted on Dec 15 2015 by Darren Farnden | Comments Off on 2015 – The year in review
It’s certainly been an eventful year within the industry, with plenty of innovations and new technologies and trends emerging, an abundance of regulatory changes both UK and EU based, industry process changes with things like the new switching process and channel unrest with a clear backlash against BT’s relationship with Openreach. We’ve tried to keep you up to date and informed about the key issues that affect you and your customers as part of this fascinating channel, as well as providing useful eBooks and sales advice along the way too.
If you missed any of the blog this year and would like a quick recap, why not download our ‘2015- A year of Opinion in review’ eBook and have a catch up over the holidays. Simply enter your email address into the form field below to receive your free copy.
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Posted on Oct 28 2015 by Paul Heritage-Redpath | Comments Off on Is your 999 information correct?
VoIP is a very flexible telecoms solution and one of its particularly useful features is the fact that it can be diverted easily to any address or connected to from various locations. Whilst this provides users with fantastic flexibility, enabling comprehensive disaster recovery strategies and ensuring remote workers can connect easily – it poses a real problem for the emergency services.
The dynamic nature of the service means that unlike 999 calls from standard landlines (PSTN or ISDN)‚ calls from VoIP numbers don’t result in the true physical location of the caller appearing automatically on the operator’s screen. Since the VoIP service is delivered via IP‚ the caller is not necessarily restricted by a fixed location and this poses a challenge for the emergency services’ operations.
That is why it is essential to ensure your customers provide and keep location information for their VoIP users up to date. This information is then provided to the emergency services in compliance with Ofcom’s General Condition 4 and ensures the data provided to them is accurate. It could mean the difference between life and death!
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Posted on Mar 31 2015 by Guest | Comments Off on GUEST BLOG: WebRTC: What are the challenges for the channel reseller?
Dan Winfield, Voxhub and ITSPA
WebRTC (Real-Time Communication) is one of the industry’s latest buzz words, but will it really have much of an impact on our industry and of course our channel? We contacted ITSPA (Internet Telephony Service Providers’ Association) to gather their views on the subject and they suggested a chat with Dan Winfield, Managing Director of Served Up Ltd, founder of the Voxhub telephony service and an ITSPA council member. With 20 years’ business and technical experience in Internet service development, Dan spends his days leading the development and delivery of new services and provided us with this guest blog on the subject:
Thanks to my involvement with ITSPA I’ve been asked to provide this guest blog for Entanet on the hot topic of WebRTC. I founded the 10 year old Voxhub telephony service and started one of the UK’s first Internet software companies 20 years ago, building web applications, so WebRTC fits firmly in my area of interest. ITSPA put me forward as a suitable candidate, although I must stress that these are my opinions. My views are gathered from regular discussion with other ITSPA member companies through my role on the council or at the many member events where we all get the chance to share opinions and understand the impact and opportunities of this type of technology.
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Posted on Mar 09 2015 by Paul Heritage-Redpath | Comments Off on 5 Reasons why you should move from traditional PBX to VoIP
Over recent years we have seen a considerable increase in demand for SIP based communications solutions from traditionally ISDN and PBX based resellers. So, why are more and more resellers moving into the provision of IP based telecoms? Here are 5 good reasons:
Paul Heritage-Redpath, Product Manager
#1 Business Continuity
The flexible and virtual nature of SIP trunks makes them ideal for disaster recovery strategies. Incoming calls can be easily and almost immediately transferred to an alternative number such as a mobile or to alternative premises, providing complete business continuity in the event of a problem.
Entanet customers can even specify an alternative location as an auto failover solution by providing a DNS SRV record to send calls to. SRV is a type of Domain Name System record – it allows you to specify where traffic goes based on a combination of priority and availability. It is similar in functionality to Mail Exchange (MX) records for email.
With traditional solutions such as an ISDN this is not as easy as the ISDN is installed to a physical location and the affected company would be likely to incur significant downtime and additional costs for rerouting the calls.
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Posted on Feb 10 2015 by Gemma Dickinson | Comments Off on Poll: Are you providing VoIP as an alternative to traditional PBX?
We have been discussing the merits of adding VoIP to your portfolio for quite some time now and whilst we continue to believe that the addition of VoIP could help resellers take advantage of valuable opportunities, we would like to hear your experiences and opinions.
That’s why we’ve added a new poll to find out how many of our readers are already providing VoIP and which of you are providing it as an alternative to traditional PBX solutions or in addition to. Let us know your feedback by participating in our poll and/or leaving us a comment below.
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Posted on Jun 25 2014 by Darren Farnden | Comments Off on The A-Z of industry issues (Part 1)
We cover a great deal of topical industry matters on this blog so as a quick overview and update, here is an (almost) complete A-Z to highlight some of the most controversial ones that we discuss regularly and that you might be interested in or at least should be aware of…
Darren Farnden, Head of Marketing
A – ADR (Alternative Dispute Resolution)
Back in 2012 OFCOM announced its plans to change the current ADR system for ISPs to make it more consistent. With the current system, very similar complaints can be dealt with very differently leading to dissatisfaction for the ISPs and the complainants. Little news has followed this announcement as OFCOM continued to gather feedback on the proposals but in March 2014 ISPA echoed our original perspective and called for changes to the cost allocation of the disputes as ISPs are usually left to pay for the ADR charges even when they win their cases. This is one to keep an eye on and we will provide updates as further news is announced.
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Posted on Sep 26 2012 by Darren Farnden | Comments Off on VoIP Fraud – Are you at risk?
It’s no secret that VoIP fraud is a growing problem within the industry. It’s estimated that telecoms fraud can cost operators $40billion a year worldwide and IP based services contribute a significant proportion to that total. But as a VoIP reseller how can you protect yourselves and your customers from VoIP fraud?
Jon Farmer, Voice Technical Lead
In a recent interview with Comms Dealer magazine (August 2012 issue), FCS General Manager, Michael Eagle highlighted this issue and calls for every stage of the supply chain to become more vigilant against fraud. He states “The FCS view is that each member of the supply chain has responsibilities and an important part to play in preventing and dealing with fraud. Accordingly, FCS wants to establish clarity of responsibility and best practice at each level to prevent, restrict or mitigate the losses which would otherwise be suffered by innocent parties.”
Mr Eagle goes onto suggest that wholesalers have an obligation to set up “effective systems in line with agreed industry standards to detect, report and automatically block any unusual call activity as soon as it occurs”. Similarly he argues resellers need to be fully informed and able to react to intelligence as soon as it’s available and end user customers have a responsibility to ensure security and prevent hacking, cooperating with their providers effectively.
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