Is your 999 information correct?

Posted on Oct 28 2015 by Paul Heritage-Redpath | Comments Off on Is your 999 information correct?
Categories : VoIP

VoIP is a very flexible telecoms solution and one of its particularly useful features is the fact that it can be diverted easily to any address or connected to from various locations. Whilst this provides users with fantastic flexibility, enabling comprehensive disaster recovery strategies and ensuring remote workers can connect easily – it poses a real problem for the emergency services.

The dynamic nature of the service means that unlike 999 calls from standard landlines (PSTN or ISDN)‚ calls from VoIP numbers don’t result in the true physical location of the caller appearing automatically on the operator’s screen. Since the VoIP service is delivered via IP‚ the caller is not necessarily restricted by a fixed location and this poses a challenge for the emergency services’ operations.

That is why it is essential to ensure your customers provide and keep location information for their VoIP users up to date. This information is then provided to the emergency services in compliance with Ofcom’s General Condition 4 and ensures the data provided to them is accurate. It could mean the difference between life and death!

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GUEST BLOG: WebRTC: What are the challenges for the channel reseller?

Posted on Mar 31 2015 by Guest | Comments Off on GUEST BLOG: WebRTC: What are the challenges for the channel reseller?
Categories : Reselling, VoIP
Dan Winfield from Voxhub and ITSPA

Dan Winfield, Voxhub and ITSPA

WebRTC (Real-Time Communication) is one of the industry’s latest buzz words, but will it really have much of an impact on our industry and of course our channel? We contacted ITSPA (Internet Telephony Service Providers’ Association) to gather their views on the subject and they suggested a chat with Dan Winfield, Managing Director of Served Up Ltd, founder of the Voxhub telephony service and an ITSPA council member. With 20 years’ business and technical experience in Internet service development, Dan spends his days leading the development and delivery of new services and provided us with this guest blog on the subject:

Thanks to my involvement with ITSPA I’ve been asked to provide this guest blog for Entanet on the hot topic of WebRTC. I founded the 10 year old Voxhub telephony service and started one of the UK’s first Internet software companies 20 years ago, building web applications, so WebRTC fits firmly in my area of interest. ITSPA put me forward as a suitable candidate, although I must stress that these are my opinions.  My views are gathered from regular discussion with other ITSPA member companies through my role on the council or at the many member events where we all get the chance to share opinions and understand the impact and opportunities of this type of technology.

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5 Reasons why you should move from traditional PBX to VoIP

Posted on Mar 09 2015 by Paul Heritage-Redpath | Comments Off on 5 Reasons why you should move from traditional PBX to VoIP
Categories : Reselling, Voice, VoIP

Over recent years we have seen a considerable increase in demand for SIP based communications solutions from traditionally ISDN and PBX based resellers. So, why are more and more resellers moving into the provision of IP based telecoms? Here are 5 good reasons:

Paul

Paul Heritage-Redpath, Product Manager

#1 Business Continuity

The flexible and virtual nature of SIP trunks makes them ideal for disaster recovery strategies. Incoming calls can be easily and almost immediately transferred to an alternative number such as a mobile or to alternative premises, providing complete business continuity in the event of a problem.

Entanet customers can even specify an alternative location as an auto failover solution by providing a DNS SRV record to send calls to. SRV is a type of Domain Name System record – it allows you to specify where traffic goes based on a combination of priority and availability. It is similar in functionality to Mail Exchange (MX) records for email.

With traditional solutions such as an ISDN this is not as easy as the ISDN is installed to a physical location and the affected company would be likely to incur significant downtime and additional costs for rerouting the calls.

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Poll: Are you providing VoIP as an alternative to traditional PBX?

Posted on Feb 10 2015 by Gemma Dickinson | Comments Off on Poll: Are you providing VoIP as an alternative to traditional PBX?
Categories : Polls, Reselling, VoIP

We have been discussing the merits of adding VoIP to your portfolio for quite some time now and whilst we continue to believe that the addition of VoIP could help resellers take advantage of valuable opportunities, we would like to hear your experiences and opinions.

That’s why we’ve added a new poll to find out how many of our readers are already providing VoIP and which of you are providing it as an alternative to traditional PBX solutions or in addition to. Let us know your feedback by participating in our poll and/or leaving us a comment below.

Related articles

Further information

  • Entanet Website: VoIP

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The A-Z of industry issues (Part 1)

Posted on Jun 25 2014 by Darren Farnden | Comments Off on The A-Z of industry issues (Part 1)

We cover a great deal of topical industry matters on this blog so as a quick overview and update, here is an (almost) complete A-Z to highlight some of the most controversial ones that we discuss regularly and that you might be interested in or at least should be aware of…

Darren Farnden, Head of Marketing

Darren Farnden, Head of Marketing

A – ADR (Alternative Dispute Resolution)

Back in 2012 OFCOM announced its plans to change the current ADR system for ISPs to make it more consistent. With the current system, very similar complaints can be dealt with very differently leading to dissatisfaction for the ISPs and the complainants. Little news has followed this announcement as OFCOM continued to gather feedback on the proposals but in March 2014 ISPA echoed our original perspective and called for changes to the cost allocation of the disputes as ISPs are usually left to pay for the ADR charges even when they win their cases. This is one to keep an eye on and we will provide updates as further news is announced.

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