What’s key to a successful PWAN implementation

Posted on Jan 23 2018 | Comments Off on What’s key to a successful PWAN implementation
Ryan Berrisford

Ryan Berrisford, Customer Relationship Manager

A Private Wide Area Network (PWAN), which can also be known as an IP VPN, represents a hugely profitable opportunity for our channel partners by delivering the customer a complete connectivity solution with the option of additional profitable value added services such as VoIP, Firewalls and hosting. However, implementing such a potentially complex and business critical solution can be daunting for partners, which is why we are on hand to help and why we have created this useful best practice guide explaining how to successfully implement a PWAN and even providing key questions and factors to consider at each stage.

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Retention – it’s a balancing act!

Posted on Jan 09 2018 | Comments Off on Retention – it’s a balancing act!
Emma Fisher

Emma Fisher, Sales Support Manager

Customer retention is a key part of any business, it is important to take care of existing customers as well as new business. How much time do you have to focus on retaining customers? At Entanet customer retention is one of our most important activities.

It can be a difficult balancing act. On one hand, you don’t want to lose contracts that are coming to an end and you’re keen to proactively remind your customers of renewal opportunities. On the other hand, you’re wary of reminding them in case they start to look elsewhere in the market. Right?

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2017: The year in review

Posted on Dec 21 2017 | Comments Off on 2017: The year in review

What a packed year 2017 has been for Entanet and for the sector as a whole. From the exciting news of us joining forces with CityFibre and creating a new breed of wholesaler, to an array of legislative developments including ongoing changes to the Investigatory Powers Act and Digital Economy Act and of course the continuing debates on related issues such as online encryption and how ISPs broadband speeds should be advertised – with much more to play out in all of these areas in 2018!

As ever we’ve tried to keep you at the heart of all the key issues through our opinion blog, so if you fancy a festive recap or perhaps an opportunity to catch up on some of the bits you may have missed over a mince pie, then download our ‘2017- A year of Opinion in review’ eBook for free.

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Do the proposed IPA changes go far enough?

Posted on Dec 13 2017 | Comments Off on Do the proposed IPA changes go far enough?

The Government has launched a consultation on fresh changes to the Investigatory Powers Act (IPA) – nicknamed the Snoopers’ Charter – following the ruling late last year by the Court of Justice of the European Union (CJEU) that much of the legislation is unlawful.

As regular readers of our blog will know, Entanet has repeatedly voiced concerns about the IPA and in particular its obvious inability to coexist with further legislation such as GDPR and the new Data Protection Bill. How can the Government insist on ISPs collating masses of data on one hand, yet give users improved rights such as the ‘right to be forgotten’ on the other? Not to mention the issues of privacy invasion and data security.

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How can YOU benefit from the new Gigabit Voucher Scheme?

Posted on Dec 06 2017 | Comments Off on How can YOU benefit from the new Gigabit Voucher Scheme?

By providing Gigabit-capable connectivity to your SME customers with free installation via the new voucher scheme from the Government, that’s how!

Last month we announced our full support of the Government’s new £2 million Gigabit Voucher Scheme which aims to accelerate the roll out of Gigabit-capable full-fibre services to business customers by making the switch to full-fibre more affordable for SMEs, whilst also generating a massive opportunity for our channel partners.

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Meet the Author – Lee Hill

Posted on Dec 05 2017 | Comments Off on Meet the Author – Lee Hill
Lee Hill

Lee Hill, Pre-Sales Technical Manager

Lee heads up our Pre-sales Technical Support team and has recently started contributing to our Opinion blog, providing advice and guidance on how to make the most of highly profitable PWAN/IP VPN opportunities, so we thought it was time to get to know him better…

How long have you worked at Entanet?

It will be 4 years in January.

What are your key responsibilities within the business and what are your areas of expertise?

My role is to manage the Pre-Sales Technical Support team, who support the main sales team by designing and costing our most complex solutions to help our channel partners to sell bespoke services such as complex IP VPNs. We also work directly with our channel partners, where required, to attend customer meetings, develop presentations and generally help them to bid for and win these types of business.

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UPDATE: Is a compensation compromise possible?

Posted on Nov 27 2017 | Comments Off on UPDATE: Is a compensation compromise possible?

Ofcom have now announced the final details of their automatic broadband compensation scheme. Not much has changed since the initial proposals, with some back and forth between industry and Ofcom over the final agreed compensation amounts. But, the biggest surprise is the fact that this will now be a voluntary agreement between Ofcom and several of the UK’s consumer focused providers, namely BT, Virgin Media, Sky Broadband, TalkTalk and Zen Internet with EE and Plusnet also indicating an intention to join the scheme.

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What really is key to running a successful service department?

Posted on Nov 23 2017 | Comments Off on What really is key to running a successful service department?
Ryan Berrisford

Ryan Berrisford, Customer Relationship Manager

How do you differentiate your business from your competitors? As connectivity markets become increasingly competitive, focusing on price alone is risky and could see you inadvertently enter a spiralling price battle that you are simply unable to sustain. That’s why more and more providers are choosing to focus on the quality of their service departments to help them stand out. But, how do you ensure you have a successful service department and how do you monitor its performance?

In our latest eBook you can read about several key metrics we use to monitor the performance of our own service departments and how we interpret those figures to ensure a superior level of customer service. But we also describe the importance of aligning those metrics and targets with the business’ overall objectives and the essential role your staff play in achieving all of this.

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Infographic: GPON – Why buy?

Posted on Oct 25 2017 | Comments Off on Infographic: GPON – Why buy?

There are so many different connectivity services available on the market and sometimes it’s difficult and time consuming to wade through countless eBooks and product literature to find the key service features and information that you need to communicate to your customer, especially if you’re in a hurry. So we thought a quick visual reference in the form of a useful infographic might be more helpful.

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What is Entanet’s dedicated Ethernet from CityFibre?

Posted on Oct 18 2017 | Comments Off on What is Entanet’s dedicated Ethernet from CityFibre?

Dedicated Ethernet is the top end connectivity solution of choice. It’s a one-to-one, high performance connection available with bearer options available from 100Mbps to 10Gbps and with comprehensive 100% SLAs and service guarantees providing complete peace of mind. Plus, its readily available via various carriers throughout the UK, and now it’s available from CityFibre through Entanet!

So, what is Entanet’s CityFibre-based dedicated Ethernet?

It’s exactly the same as dedicated Ethernet from any other carrier but, thanks to Entanet and CityFibre’s unique relationship (now that Entanet has joined forces with CityFibre), our partners can take advantage of the following additional benefits:

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