UPDATE: Is a compensation compromise possible?

Posted on Nov 27 2017 | Comments Off on UPDATE: Is a compensation compromise possible?

Ofcom have now announced the final details of their automatic broadband compensation scheme. Not much has changed since the initial proposals, with some back and forth between industry and Ofcom over the final agreed compensation amounts. But, the biggest surprise is the fact that this will now be a voluntary agreement between Ofcom and several of the UK’s consumer focused providers, namely BT, Virgin Media, Sky Broadband, TalkTalk and Zen Internet with EE and Plusnet also indicating an intention to join the scheme.

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What really is key to running a successful service department?

Posted on Nov 23 2017 | Comments Off on What really is key to running a successful service department?
Ryan Berrisford

Ryan Berrisford, Customer Relationship Manager

How do you differentiate your business from your competitors? As connectivity markets become increasingly competitive, focusing on price alone is risky and could see you inadvertently enter a spiralling price battle that you are simply unable to sustain. That’s why more and more providers are choosing to focus on the quality of their service departments to help them stand out. But, how do you ensure you have a successful service department and how do you monitor its performance?

In our latest eBook you can read about several key metrics we use to monitor the performance of our own service departments and how we interpret those figures to ensure a superior level of customer service. But we also describe the importance of aligning those metrics and targets with the business’ overall objectives and the essential role your staff play in achieving all of this.

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Infographic: GPON – Why buy?

Posted on Oct 25 2017 | Comments Off on Infographic: GPON – Why buy?

There are so many different connectivity services available on the market and sometimes it’s difficult and time consuming to wade through countless eBooks and product literature to find the key service features and information that you need to communicate to your customer, especially if you’re in a hurry. So we thought a quick visual reference in the form of a useful infographic might be more helpful.

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What is Entanet’s dedicated Ethernet from CityFibre?

Posted on Oct 18 2017 | Comments Off on What is Entanet’s dedicated Ethernet from CityFibre?

Dedicated Ethernet is the top end connectivity solution of choice. It’s a one-to-one, high performance connection available with bearer options available from 100Mbps to 10Gbps and with comprehensive 100% SLAs and service guarantees providing complete peace of mind. Plus, its readily available via various carriers throughout the UK, and now it’s available from CityFibre through Entanet!

So, what is Entanet’s CityFibre-based dedicated Ethernet?

It’s exactly the same as dedicated Ethernet from any other carrier but, thanks to Entanet and CityFibre’s unique relationship (now that Entanet has joined forces with CityFibre), our partners can take advantage of the following additional benefits:

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A refreshing approach to Internet Safety

Posted on Oct 12 2017 | Comments Off on A refreshing approach to Internet Safety

Yesterday the Government launched a new open consultation on Internet Safety in the form of its new Internet Safety Strategy green paper and, whilst we half expected the paper to reiterate the usual approach of essentially blaming ISPs and technology companies (especially social media) for the ills of the Internet , the paper makes a refreshing read.

Don’t get us wrong, the Government is still keen to point out the growing role of tech companies,especially those in social media, with regards to filtering, monitoring and removing harmful content (which we completely agree with) but it has put much more focus on the need for ongoing education, support and a truly collaborative approach involving industry to formulate a successful strategy.

The key actions of the green paper are:

  • A new social media code of practice to see a joined-up approach to remove or address bullying, intimidating or humiliating online content
  • An industry-wide levy so social media companies and communication service providers contribute to raise awareness and counter internet harms​
  • An annual internet safety transparency report to show progress on addressing abusive and harmful content and conduct
  • And support for tech and digital startups to think safety first – ensuring that necessary safety features are built into apps and products from the very start
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What is Entanet Gigabit Passive Optical Network (GPON)?

Posted on Sep 27 2017 | Comments Off on What is Entanet Gigabit Passive Optical Network (GPON)?

Now that Entanet and CityFibre have joined forces to revolutionise the connectivity market and bring truly differentiating competitive advantage to the channel, we’re delighted to announce the availability of our blisteringly fast Entanet GPON and Dedicated Ethernet solutions delivered across CityFibre’s full-fibre network.

As an Entanet partner, you’ll already know about dedicated Ethernet, its benefits and why you should be selling it but you may be less familiar with GPON. What’s the nature of this service and what does it offer to you and your customers? (In a separate article we’ll discuss the full details of our CityFibre dedicated Ethernet services).

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Are you scared of taking the plunge into PWANs?

Posted on Sep 20 2017 | Comments Off on Are you scared of taking the plunge into PWANs?
Lee Hill

Lee Hill, Pre-Sales Technical Manager

PWANs (or IP VPNs/MPLS as you may prefer to call them) can deliver highly profitable opportunities for resellers as they provide the customer with a complete network solution from a single supplier often with value added services such as VoIP, Firewalls and hosting. However, for many resellers the idea of bidding for a more complex network solution is intimidating and they may not know how or where to start to be able to take full advantage of this growing market. That’s where we come in.

What actually is a PWAN?

PWANs (Private Wide Area Networks) are known throughout the industry under many terms including IP VPNs and even MPLS solutions. The technical truth is that the PWAN or IP VPN (if you prefer) is delivered across an MPLS network rather than being an ‘MPLS’ solution, however the terminology seems to have become somewhat interchangeable. Essentially, the PWAN solution is a complete connectivity network for your customer which can connect multiple sites and offices, include various connectivity technologies such as leased lines, broadband and back-up solutions and additional services such as VoIP, Firewalls and hosting. They are bespoke solutions created to fit a customer’s specific needs and requirements and are usually fully managed and supported with 100% SLAs.

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Poll: How aware are you of Entanet’s new blisteringly fast full-fibre Internet access and Ethernet services following us joining forces with CityFibre?

Posted on Sep 14 2017 | Comments Off on Poll: How aware are you of Entanet’s new blisteringly fast full-fibre Internet access and Ethernet services following us joining forces with CityFibre?

In August, Entanet officially became part of CityFibre enabling us to bring a completely new and exciting opportunity to the channel and create a completely new breed of wholesaler. As an Entanet partner you now have access to CityFibre’s blisteringly fast Internet access and Ethernet services delivered across its full-fibre network.

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Channel Live: Why it’s definitely worth the trip

Posted on Aug 31 2017 | Comments Off on Channel Live: Why it’s definitely worth the trip

The industry has an all new, exciting and free-to-attend exhibition, Channel Live. It’s brought to you by Swink Events – the people behind Comms Business and the previous Convergence Summits (North and South), but this year it’s a single, centrally located event held at the NEC, Birmingham and it’s all taking place on 12-13th September. So, what’s new and why is it an event not to miss?

In terms of what’s new across the entire event, you can get all the details at www.channel-live.co.uk but to summarise, it offers an ideal opportunity to meet suppliers across the communications channel as well as a compelling seminar and panel debate programme. Entanet and CityFibre are both key ‘must see’ participants in the programme – on Wednesday 13th at Noon, Entanet CEO Elsa Chen will debate ‘value’ in the changing landscape of wholesale network providers with industry peers; while at 2.15pm, in a session that’s sure to be standing room only, CityFibre CEO Greg Mesch will sit alongside Openreach to discuss the building of wholesale networks in a digital world.

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Is a compensation compromise possible?

Posted on Aug 24 2017 | Comments Off on Is a compensation compromise possible?

Back in March, Ofcom announced plans to introduce a new automatic broadband compensation system which would award customers set amounts of compensation where they experience delayed repair following loss of service, delays with start of new service or missed engineer appointments. We originally stated that the proposed claim amounts were disproportionately high when you consider most residential broadband services cost around £20 a month and Ofcom were proposing claims of £10 per day for an outage.

Since then the proposals have entered a consultation period and this week the Citizens Advice bureau has slammed ISPs for their counter proposal of slightly reduced claim amounts, calculating that customers could be ‘short changed’ by up to 32% when compared to Ofcom’s original proposal.

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