Posted on Nov 21 2013 by Darren Farnden | Comments Off on Knowingly undersold
Reliability – not price – is what really matters to resellers and customers when it comes to connectivity says Darren Farnden, Head of Marketing at Entanet.
Darren Farnden, Head of Marketing
It’s always easy to focus on price when it’s all that the customer seems to be focused on and especially when connectivity services are promoted as a commodity. Do businesses really want a cheap service that can’t be relied upon?
At Entanet we’ve never espoused or promoted the low-cost-only route to selling. We always encourage and support our partners in promoting the key values of connectivity and, while this may seem like an obvious point to make, it’s one we believe is important to re-iterate time and time again because it’s all too easy to fall into the trap of selling on price and little else in a competitive and crowded market.Read More »
Posted on Apr 19 2013 by Stephen Barclay | Comments Off on The connectivity scale part two: Where does broadband end and Ethernet begin?
In last weeks article (Part one) we started to look at the ‘connectivity scale’ and looked at the growing options around copper and fibre based broadband that are driving customers’ expectations of faster and more reliable services. Today we look at Ethernet based products that build on these expectations and deliver service attributes that are even more essential to business critical connectivity. Let’s start with GEA…
Stephen Barclay, Head of Sales
GEA is a new service which begins to bridge the gap between fibre broadband and Ethernet based solutions. Like FTTC, GEA utilises the existing copper infrastructure (a single copper pair) between the customer premises and the cabinet and then uses fibre back to the exchange. However, from the exchange it delivers the traffic across the Ethernet core network, not the broadband one. This means it can deliver an uncontended and dedicated service with service guarantees. GEA provides a comprehensive SLA, choice of backup options and a 9 business hour return to service guarantee, making it an attractive and cost effective option for business customers looking for a guaranteed service with short installation times and symmetrical speeds from 2Mbps up to 20Mbps.Read More »
Posted on Mar 28 2013 by Darren Farnden | Comments Off on ASA broadband advertising guidelines – any clearer now?
Last year in April the ASA (Advertising Standards Authority) and CAP (Committee of Advertising Practice) released new guidelines governing the advertising of broadband speeds and ‘unlimited’ broadband packages.
Darren Farnden, Head of Marketing
In a previous article ASA broadband guidelines – What will it mean for resellers?
we discussed the details of the guidelines, the likely impact on end users and for the industry and what they would entail for resellers. We came to the conclusion that although we recognised that the ASA and CAP were attempting to protect consumers and prevent them from being misled, the guidelines would cause further confusion and could potentially have a negative impact on the digital divide in the UK. We feared that these guidelines would put a lot of providers off advertising altogether and that this could lead to speed information being withdrawn completely. A year on we review the situation and see what the effect has been.Read More »
Posted on Mar 17 2011 by Neil Watson | Comments Off on Will the big boys’ commitment to traffic management transparency help consumers?
In the face of widespread debate about net neutrality and increasing consumer unrest about how Fair Use Policies and traffic management affects their broadband experience , the Broadband Stakeholder group (BSG) and seven of the UK’s largest ISPs have published a new Voluntary Code of Practice regarding broadband transparency. This new code of practice will be piloted by BT, Sky, TalkTalk, Virgin Media, O2, Three and Vodafone throughout 2011, with review and potentially further adoption by other ISPs in early 2012.
Neil Watson, Head of Service Operations
Commenting on the new code Antony Walker, CEO of the Broadband Stakeholder Group, said:
“There has been more heat than light in the debate about traffic management over recent years. This commitment to provide clear and comparable information in a common format is very important. It will not only help to ensure consumers are better informed about the services they buy and use, but will also provide a clearer picture for policy makers of the way in which traffic management is actually used in the UK market.
Consumers need to be able to make informed choices about the services they buy and policy makers need to be able to make informed decisions about the policy and regulatory framework they set. This new commitment provides an essential building block for getting both of these things right.”Read More »
Posted on Feb 09 2011 by Darren Farnden | Comments Off on Broadband advertising review- as simple as A, B or C?
There has been an ongoing industry debate over controversial advertising practices regarding broadband for quite some time. ISPs have been criticised repeatedly for advertising broadband quoting maximum achievable headline speeds and for claiming that packages include ‘unlimited’ bandwidth when they are actually subject to Fair Usage Policies (FUPs) and/or traffic shaping. Some argue that advertising broadband in this way causes confusion among customers, often setting their expectations unrealistically high. Therefore last week the ASA (Advertising Standards Agency), BCAP (British Code of Advertising Practice) and CAP (Committee of Advertising Practice) outlined their latest proposals for tackling the issue.
Darren Farnden, Head of Marketing
Commenting on the review the ASA state: “In 2010 the ASA asked the bodies that write the Advertising Codes (CAP and BCAP) to review broadband speed claims in advertisements as part of a wider look at advertising in the telecommunications sector.
CAP and BCAP are now consulting on their proposals for new advertising guidance on the use of “Up to” broadband speed and “Unlimited” usage claims in telecommunications advertising.
The key issues are whether consumers can actually achieve advertised speeds and “unlimited” usage of telecommunications services as claimed. The objective is to produce guidance for the industry to aid their interpretation of the Misleading Advertising sections of the CAP and BCAP Codes.”
While we agree there needs to be clarity and accuracy around broadband services we have significant concerns over the review’s proposals which are currently based on the following options:Read More »