Posts Tagged ‘Reselling’

Are you selling FTTC? If not, why not?

Posted on Feb 05 2013 by Stephen Barclay | Comments Off on Are you selling FTTC? If not, why not?
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Categories : Reselling

As a reseller I’m sure you’re aware fibre broadband is presently a piping hot topic within the industry. You’re bound to have heard quite a bit about ‘FTTC’ (Fibre To The Cabinet) whether it be via your competitor’s adverts and promotions, ongoing Openreach announcements concerning availability or through the general industry news… The fact is, even if you’re not aware of fibre broadband, your customers are and the chances are they’re already considering upgrading to it. If you’re not offering it, then you can bet your competitors are.

Stephen Barclay, Head of Sales

Stephen Barclay, Head of Sales

So what is fibre broadband and FTTC?
FTTC is a form of ‘superfast broadband’ that delivers broadband connectivity by using a fibre based connection up to the street cabinet and then a standard copper connection to the customer’s premises. By using fibre, the connection is able to support much faster speeds than standard copper based connections and provides a more reliable service.

Fibre broadband diagram

So, what’s all the fuss about fibre broadband?
Recent research conducted by the FSB (Federation of Small Businesses) deduced that 63% of Britain’s SME’s are dissatisfied with their current broadband service, complaining of unreliable or slow connections. 60% of those unhappy with their broadband service explained this was due to an inadequate download speed.

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Can suppliers really compensate for loss of broadband?

Posted on Jan 30 2013 by Neil Watson | Comments Off on Can suppliers really compensate for loss of broadband?

Late last week news emerged that a German court had found Internet access to be an ‘essential part of life’ and an ISP had been ordered to pay compensation to a customer who had suffered from a loss of DSL service for 2 months in 2008/9. This unusual decision prompted us to ask, can we really compensate for broadband outages and how would that work in reality?

Neil Watson, Head of Service Operations

Neil Watson, Head of Service Operations

Whilst end user broadband customers are probably jumping for joy at this remote possibility, in reality such a practice really isn’t practical and here’s why:

The wholesale channel
Firstly, we believe this would never work in practice because of the UK’s channel supply model. Most UK providers are reliant on Openreach to fix faults and maintain the major BT based network which runs throughout the UK. In addition to this, unless they are LLU or cable based operators, they purchase their services through BT Wholesale and many then sell these services on to reseller partners who in turn sell to end user customers. So consider for a minute, who would pay the compensation? The end user would claim from the reseller, who would try to claim from their wholesale provider, who would in turn try to claim from either BT Wholesale or Openreach – you can imagine how much time and red tape that would cause!

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Adopting cloud computing – what’s holding your customers back?

Posted on Jan 23 2013 by Guest | Comments Off on Adopting cloud computing – what’s holding your customers back?

There’s no denying that cloud computing is a profitable and rapidly growing market and one that is covered on almost a daily basis by the industry press. Entanet recently partnered with Outsourcery, a leading cloud computing provider, to ensure their high quality hosted services are backed up with reliable connectivity that’s fit for purpose, providing their channel of resellers with a complete business solution for customers adopting this popular new approach.

Claire Mitchell, Outsourcery

Claire Mitchell, Outsourcery

Yet, while we continue to see growth in this market, there are still many business customers that appear to be holding back from the obvious benefits that cloud computing can provide. In this guest blog from Claire Mitchell, Product Manager for Connectivity at Outsourcery, she describes why she thinks this is the case and how it can be overcome to encourage end user business customers to take the plunge into hosted services.

Is a lack of time a reasonable excuse?
Over the past few years there has been a sharp rise in the number of businesses adopting some aspect of cloud computing. Most businesses have initially adopted one or two cloud solutions and grown from there once they have gained confidence in their decision to adopt a cloud approach to their business. Our experience shows that once businesses learn more about the cloud solutions that are available to them and the benefits they bring, they are eager to adopt more. This brings with it profitable opportunities for our channel partners.

At Outsourcery companies usually approach our partners with one specific service in mind but are not always aware of the additional options open to businesses that have adopted or want to adopt a cloud approach.

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It’s time to act on IPv6

Posted on Jun 08 2011 by Guest | Comments Off on It’s time to act on IPv6
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Categories : IPv6, Reselling

As we celebrate World IPv6 Day today, we asked Iain Shaw, Managing Director of leading UK buying group Brigantia, what he thinks about the industry’s reluctant uptake of IPv6 and how this is likely to affect service and hardware resellers.

The end is nigh!

The last remaining IPv4 addresses have now been allocated to the five RIRs (Regional Internet Registries) and the world approaches the complete depletion of IPv4 within the next few years (if we are lucky) yet there still appears to be no rush by ISPs and hardware manufacturers to promote and fully adopt IPv6, the replacement for IPv4. Whilst providers and manufacturers are quite right in their defences to state that this latest news does not mean the apocalyptic end of the Internet, as was occasionally reported by the press, it is fair to say that now is the time to act. After all we have known that this day was coming for several years yet only a few ISPs such as Entanet are currently able to support IPv6 and only a few hardware vendors are offering affordable IPv6 compatible hardware.

Raúl Echeberría, Chairman of the Number Resource Organization (NRO), said: “Each RIR will have its final full /8 from IANA, plus any existing IP address holdings to distribute. Depending on address space requests received, this could last each RIR anywhere from a few weeks to many months. It’s only a matter of time before the RIRs and Internet Service Providers (ISPs) must start denying requests for IPv4 address space. Deploying IPv6 is now a requirement, not an option.”

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Poll: What are the biggest problems you have faced with the existing MAC process?

Posted on May 04 2011 by Gemma Dickinson | Comments Off on Poll: What are the biggest problems you have faced with the existing MAC process?

Yesterday news emerged that Ofcom is close to revealing the outcome of its Strategic Review into Consumer Switching. This review has investigated the current process of migrating between ISPs using MACs (Migration Authorisation Codes). Ofcom closed its first consultation on this issue back in November and is now expected to open a further consultation in conjunction with its initial proposals.

Therefore we would like to know about your experiences of using the MAC process. What have been the biggest problems you and your customers have faced with the current system and how have these affected your business? Let us know your feedback by taking part in our poll or by leaving us a comment below.

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Is it the end of the line for leased lines?

Posted on Mar 08 2011 by Stephen Barclay | Comments Off on Is it the end of the line for leased lines?
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Categories : 21CN, Business, Reselling

As the availability of ever faster broadband continues to increase thanks to technology advancement, we ask whether it signals the end of the line for leased line connectivity.

Stephen Barclay, Head of Sales

Stephen Barclay, Head of Sales

First it was ADSL2+ that brought us speeds of up to 24Mbps; then FTTC (Fibre to the Cabinet) was introduced to deliver up to 40Mbps; and now there are trials of FTTP (Fibre to the Premises) offering speeds of up to 100Mbps. Add extra service features such as Annex M on ADSL2+ for increased upload speed and Elevated Best Efforts (EBE) guaranteeing throughput over the BT network at the busiest times and you can see why it’s a relevant question.

For a business customer the latest broadband technologies available appear to have a lot to offer. For example, higher speed connections with an appropriate bandwidth allowance delivered over a provider’s network that has ample capacity can be good for businesses wanting to use them for VoIP, linking remote workers or accessing centrally hosted applications. As long as the service provider’s network is properly managed to minimise factors like latency, these customers can indeed use business focused broadband connections. We readily promote broadband for day-to-day business communication and have a lot of reseller partners with happy customers.

However, there are commercial and operational factors that can mean broadband doesn’t meet the mark. These generally depend on what business customers are trying to achieve, how critical the connections they’re using are to them and how important it is to ensure service continuity is guaranteed.

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Poll: What would you use the new annex M service for?

Posted on Aug 10 2010 by Gemma Dickinson | Comments Off on Poll: What would you use the new annex M service for?
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Categories : 21CN, BT, Polls, Reselling

We recently launched our new Annex M service which provides users with an increased upload speed by trading some of their download speed. So far we have seen a high level of interest and we would like to know what you plan to use the new service for. Therefore we have added a new poll asking for your feedback.

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Annex M –What’s it all about?

Posted on Jul 22 2010 by Neil Watson | Comments Off on Annex M –What’s it all about?
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Categories : 21CN, BT, Reselling

Early next month BT Wholesale is rolling out the latest of its next generation services – Annex M. It will be available on all ADSL2+ broadband connections and Entanet partners will be able to order the new feature from mid August. Therefore we thought it was about time we discussed the three important questions:  What is Annex M, what benefits does it provide to end users and how can our reseller partners make money from it?

Neil Watson, Head of Service Operations

Neil Watson, Head of Service Operations

So, what is it and what does it do?

Annex M is a new feature that is only available on ADSL2+ connections. It enables the broadband user to increase the upload speed of their connection by trading some of their download speed. It also guarantees an upstream throughput of 85% of the upstream sync rate between the hours of 8am and 5pm Monday to Friday, excluding UK public and bank holidays.

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Ofcom flexes its muscles on mis-selling but is it tough enough?

Posted on Oct 20 2009 by Neil Watson | Comments Off on Ofcom flexes its muscles on mis-selling but is it tough enough?

The issue of mis-selling in the telecoms industry has been around for several years and for several years regulator Ofcom has been trying to tackle it. Despite regulations for fixed line telecoms providers and a Code of Practice for sales and marketing activities mis-selling remains a serious problem in the UK. Ofcom’s statistics show one in forty UK households fall victim to mis-selling every year with an estimated cost to consumers of £40million in 2008.

Neil Watson, Technical Support Manager

Neil Watson, Technical Support Manager

Now Ofcom has decided it’s time to get tough. Following an original consultation in March, last month Ofcom announced a two staged set of proposals to tackle the issue:

Stage One Proposals

  • Clarification and simplification of regulations and, particularly, moving away from a Code of Practice approach to absolute prohibitions within General Conditions (GCs);
  • Extending Cancel Other rules to all providers [and withdrawing BT’s Cancel Other Direction]; and
  • Clarifying record keeping obligations.
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Is residential broadband recession proof?

Posted on Sep 08 2009 by Neil Watson | 1 Comment

It might come as a surprise to learn that Ofcom, in some of its latest research, reports that residential customers now view broadband as an essential utility for communication. Previously it was thought only business customers had come to rely on it significantly.

Neil Watson, Technical Support Manager

Neil Watson, Technical Support Manager

Equally unsurprisingly, the report shows that during the recession we are spending more time at home browsing the Web and that this pastime has become more important than other forms of social enjoyment. When asked which activity they would rather cut back on, 47% of respondents said dining out and 41% said holidays compared to just 10% willing to cut back on their broadband service. While these findings may not raise eyebrows, they do reiterate the fact that residential users are now viewing their broadband service as more of an essential utility than an expendable luxury. Therefore we pose the question, is broadband recession proof?

Despite the findings that only 10% would sacrifice their broadband connection, the report highlighted that the same respondents are however keen to control how much they spend. In the last year the average household spend on Internet services fell by 66p a month and there is now a growing trend towards the adoption of bundled services. Again hardly earth shattering results, after all we are in a recession and we are all looking for ways to save money!

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